Product Warranty

other custom installation or removal of a display. If HP determines that a Digital Signage Display issue cannot
be resolved remotely, HP will ship a replacement product directly to the customer. HP will incur all shipping
and insurance costs by providing courier assistance to package and return unit safely to HP. Failure to return the
defective unit may result in HP billing the customer for the replacement product.
Monitors
All Monitor models are not suitable for applications that exhibit static, stationary, or fixed images. Static images
may cause image retention damage that may appear as stains or watermarks on the screen. This HP Limited
Warranty does not cover monitors that are in use for applications that exhibit static, stationary, or fixed images
for long periods or for 24-hours per day that result in image retention damage. To avoid image retention
damage, turn off the monitor when it is not in use or use a power management setting, if supported by your
system, to turn off the display when the system is idle.
Multimedia Monitor and PC Bundle Concurrent Warranty
If you purchased a Multimedia Monitor together with a personal computer as part of a product bundle
(purchased as a single SKU), the duration of the warranty period for the Multimedia Monitor is, to the extent
permitted by local law, coextensive with that of the warranty period for the personal computer. Check the
warranty statement of the personal computer for details.
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Customer Responsibilities
In order to avoid the risk of charges for issues not covered by your HP Limited Warranty (issues that are not
due to defects in materials and workmanship on HP Hardware Products), you will be asked to assist HP or the
HP authorized service provider as follows:
Provide true, accurate, and complete information when filing a warranty claim.
Provide an environment that meets HP requirements, including protecting products from corrosion,
contamination, and spills. For example, to meet HP's corrosion requirements, the environment must not
cause more than 300 angstroms of corrosion per month on silver and copper.
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Verify configurations, load most recent firmware, install software patches, and run HP diagnostics and
utilities.
Implement temporary procedures or workarounds provided by HP while HP works on permanent
solutions.
Use HP remote support solutions where applicable. HP strongly encourages you to use available support
technologies provided by HP. If you choose not to deploy available remote support capabilities, you
may incur additional costs due to increased support resource requirements.