Product Warranty

the telephone numbers and, in some cases, maps of the nearest HP service location or HP authorized service

provider, refer to the HP website at http://welcome.hp.com/country/us/en/wwcontact.html. To receive onsite

service, you must

have an authorized representative present when HP provides warranty services at your site;

notify HP if the HP Hardware Product is being used in an environment that poses a potential health or

safety hazard to HP employees or subcontractors;

subject to HP’s reasonable security requirements, provide HP with sufficient, free, and safe access to

and use of all facilities, information, and systems determined necessary by HP to provide timely support;

ensure that all manufacturers’ labels (such as serial numbers) are in place, accessible, and legible;

maintain an environment consistent with product specifications and supported configurations.

Swap Warranty Service

Your HP Limited Warranty may include a swap warranty service. Under the terms of swap warranty service,

HP will pick up the defective unit from your location and will bring a replacement unit that is equivalent to new

directly to you. HP will incur all repair, logistics, and insurance costs for this service.

Response Times

Response times are based on local standard business days and working hours where the service is being

requested. Unless otherwise stated, all responses are measured from the time the end-user customer calls until

HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide

support or remote diagnostics. Response times, including Next Business Day Warranty Service, if available, are

based on commercially reasonable effort. In some countries and under certain supplier constraints, response

time may vary. If your location is outside the customary service zone, response time may be longer or there may

be an additional charge. Contact your HP authorized reseller or HP authorized service provider for response

time availability in your area.

Service Upgrades

HP has a range of additional support and service coverage for your HP Hardware Product that can be purchased

locally. However, some support and related products may not be available in all countries. For information on

availability of service upgrades and cost, refer to the HP Care Pack lookup tool

at http://www.hp.com/go/lookuptool/