Product Warranty

You are required to cooperate with HP or an HP authorized service provider in attempting to resolve the
problem by chat, email, or telephone. This may involve performing routine diagnostic procedures, installing
software updates or patches, removing third-party options and/or substituting options.
If assistance is required, you can contact HP technical support, and a technician will help you using online chat,
email, or telephone. HP documentation shipped with a replacement CSR part specifies whether a defective part
must be returned to HP, unless otherwise stipulated by applicable local law. In cases where it is required to
return the defective part to HP, you must ship the defective part to HP within a defined period, normally five (5)
to fifteen (15) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the replacement.
With a Customer Self Repair, HP will incur all shipping and part return costs and determine the courier/carrier
to be used. The classification of CSR parts may vary by country or region.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware
Product you purchased is diagnosed as defective. On receiving the replacement unit, you may be required to
return the defective HP Hardware Product to HP in the packaging that arrives with the replacement unit within a
defined period of time, normally five (5) to fifteen (15) days. HP will incur shipping and insurance costs to
return the defective HP Hardware Product to HP. Failure to return the defective HP Hardware Product may
result in HP billing you for the replacement unit. HP provides advanced unit replacement service during
standard office hours. Standard office hours are typically 8:00 a.m. to 5:00 p.m. (08.00 to 17.00) Monday
through Friday, but may vary with local business practices. The response time may vary and additional charges
may be incurred, depending on logistics constraints and distance from the nearest HP service location or HP
authorized service provider.
To find the telephone numbers and, in some cases, maps of the nearest HP service location or an HP authorized
service provider, refer to the HP website at
http://welcome.hp.com/country/us/en/wwcontact.html.
Pick-Up and Return Warranty Service
Your HP Limited Warranty may include a pick-up and return warranty service. Under the terms of pick-up and
return service, HP will pick up the defective HP Hardware Product from your location, repair it, and return it to
your location. HP will incur all repair, logistics, and insurance costs for this service.
Carry-In Warranty Service
To the extent permitted by local law, your HP Limited Warranty may include a carry-in warranty service. Under
the terms of carry-in service, you will be required to deliver your HP Hardware Product to an HP authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with