User's Manual
Table Of Contents
- Locating HP resources
- Computer features
- Setting up the computer
- Backing up, restoring, and recovering
- Using Windows tools
- Creating HP Recovery media (select products only)
- Restoring and recovery
- Restoring, resetting, and refreshing using Windows tools
- Restoring using HP Recovery Manager and the HP Recovery partition
- Recovering using HP Recovery Manager
- Recovering using the HP Recovery partition (select products only)
- Recovering using HP Recovery media
- Changing the computer boot order
- Removing the HP Recovery partition (select products only)
- Setting up Linux
- Updating the computer
- Maintenance, diagnostics, and minor troubleshooting
- Using HP PC Hardware Diagnostics
- Routine care
- Accessibility
- Index
● Note the operating system.
● Note any third-party hardware or software.
● Note the details of any blinking lights on the front of the computer (tower and desktop congurations)
or on the side of the computer (all-in-one congurations).
● Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10- or 12-
digit serial number of the computer.
NOTE: The serial number and product number labels can be found on the rear panel of the computer.
For a support phone number, go to http://www.hp.com/support, select your region, and then, under
Customer Support, select Contact Support.
Locating warranty information
To locate warranty information, go to http://www.hp.com/support. HP Care Pack Services oer upgraded
service levels to extend and expand a standard product warranty.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
30 Chapter 7 Maintenance, diagnostics, and minor troubleshooting