User Guide
© Copyright 2017, 2018 HP Development Company, L.P. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. NVIDIA is a trademark or registered trademark of NVIDIA Corporation in the U.S. and other countries. Red Hat and Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and other countries.
About this guide This guide provides information on computer features, setting up the computer, using the software, and technical specifications. The following types of alerts may appear in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
iv About this guide
Table of contents 1 Locating HP resources .................................................................................................................................... 1 Product information .............................................................................................................................................. 1 Support ..................................................................................................................................................................
Restoring and recovery ........................................................................................................................................ 18 Restoring, resetting, and refreshing using Windows tools .............................................................. 18 Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 18 Recovering using HP Recovery Manager ............................................................................
Customer support for workstations and thin clients ................................... 29 Advisories and Bulletins and Notices ........................................................... 29 Calling support ................................................................................................................ 29 Locating warranty information ....................................................................................... 30 8 Using HP PC Hardware Diagnostics ..................................
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1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the link for the HP Inc. QuickSpecs experience. Click Search all QuickSpecs, type your model name in the search box, and then click Go.
Topic Location ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the Internet to access the latest version of the warranty. You can find your HP Limited Warranty located with the user guides on your product. The warranty may also be provided on a CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.
Topic Location For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Product updates Topic Driver and BIOS updates Location Go to https://support.hp.com/us-en/products/workstations-thin-clients/ to verify that you have the latest drivers for the computer. For more information on updating the drivers and BIOS, see Updating the computer on page 24.
2 Computer features For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. Components Front NOTE: Item Refer to the illustration that most closely matches your computer.
Item ● Icon Component Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Item Icon Component 1 Power button and light* 2 Drive light 3 Audio-out (headphone)/Audio-in (microphone) combo jack 4 USB SuperSpeed port with HP Sleep and Charge 5 USB SuperSpeed ports (3) 6 Memory card reader (select products only) * The power light status is as follows: ● Solid white: The computer is on.
Left Item Component 1 Side access panel handle 2 Side access panel lock (select products only) Rear NOTE: Item 6 Refer to the illustration that most closely matches your computer.
Item Icon Component Item Icon Component 3 Audio-out (headphone) jack 11 Security lock loop 4 PS/2 mouse port 12 RJ-45 (network) jack 5 PS/2 keyboard port 13 RJ-45 (network) jack (AMT enabled) 6 USB SuperSpeed ports (6) 14 PCIe card release latches 7 Cable-only slot 15 PCIe card slots (5) 8 Power supply Built-In Self-Test (BIST) light NOTE: Appearance may vary. * The power light status is as follows: ● Solid white: The computer is on.
Item Icon Component Item Icon Component 3 Audio-in (microphone) jack 10 Security cable slot 4 PS/2 mouse port 11 Security lock loop 5 PS/2 keyboard port 12 RJ-45 (network) jack 6 USB SuperSpeed ports (5) 13 PCIe card release latches 7 Cable-only slot 14 PCIe card slots (5) * The power light status is as follows: ● Solid white: The computer is on. ● Blinking white: The computer is in the Sleep state, a power-saving state.
3 Setting up the computer This chapter describes how to set up your computer. Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines: ● Operate the computer on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the computer. (This is the minimum distance for all computer models.) NOTE: Your computer may look slightly different from the illustration in this section.
● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits. ● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Setup procedures WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: ● Plug the power cord into an AC outlet that is easily accessible at all times.
Adding monitors Planning for additional monitors All graphics cards provided with HP Z-series computers support two simultaneous-display monitors (see Connecting and configuring monitors on page 14). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs. ● Determine how many monitors you require.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP computers do not support all graphics cards. Be sure that a new graphics card is supported before purchasing it. See Finding supported graphics cards on page 12.
Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios. NOTE: Refer to the illustration that most closely matches your computer.
● Graphics card with VGA and DL-DVI output—If the computer does not have a PCIe graphics card, but has one or more SVGA and/or DL-DVI connectors, you can connect a monitor to each output. ● Graphics card with DMS-59 output—If the computer has a PCIe graphics card with a DMS-59 connector, use the appropriate adapter to connect your monitor. Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors.
Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool. Refer to your graphics card documentation for more information. NOTE: Monitor configuration utilities are also often available on the HP support website.
4 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 16). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 16).
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 18. Using HP Recovery Manager to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products.
IMPORTANT: issues. NOTE: Recovery through HP Recovery Manager should be used as a final attempt to correct computer When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following: ● HP Recovery Manager recovers only software that was installed at the factory.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 20. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information.
5 Setting up Linux This chapter describes how to set up and restore the Linux operating system. HP offers a variety of Linux solutions for HP computer customers: ● HP certifies and supports Red Hat® Enterprise Linux® (RHEL) on HP computers. ● HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP computers. ● HP certifies and supports Canonical Ubuntu on some HP computers. ● HP offers a SLED 11 preload on some Z-series computers.
5. Click I Accept to accept the terms of the license agreement. 6. Download the software ISO image and burn it to a high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD +R DL disc using an external optical drive with DVD writer capability. This disc is your HP driver disc. NOTE: Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. A compatible external optical drive may be purchased from HP.
Installing SLED with the HP driver disc 1. If an HP driver disc did not come with your computer, create one (see HP Linux driver discs on page 21). 2. Install the operating system using the discs included in the SUSE box set. 3. After successfully installing the operating system, reboot the computer. 4. Insert your HP driver disc. The driver installation software automatically starts. Follow the on-screen instructions to install the contents. Setting up Ubuntu HP offers a 64-bit Ubuntu 14.
6 Updating the computer HP is constantly to improve your total computer experience. To ensure that the computer leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the computer after first boot After successfully booting the computer for the first time, follow these guidelines to be sure that the computer is up to date: ● Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 24.
Upgrading device drivers If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you have the latest device drivers loaded. If you purchased your device through HP, go to the HP website to download the latest drivers for your device. These drivers have been tested to ensure the best compatibility between your device and your HP computer.
7 Maintenance, diagnostics, and minor troubleshooting Turning off the computer To properly turn off the computer, shut down the operating system software. CAUTION: HP does not recommend holding down the power button to shut off the system. Doing so can cause loss of user data and may damage the storage device. If the system becomes unstable and no other alternative is available, please give the system sufficient time to wake up completely after you reboot the computer.
At startup ● Verify that the computer is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives before starting the computer. ● Verify that the computer is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the display panel is lit.
Customer Self Repair Under the Customer Self Repair program, you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair might be required for some components. For more information, go to http://www.hp.com/go/selfrepair and select your product. NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components.
HP Support Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support—Provides the latest online documentation and worldwide technical support. ● https://support.hp.
● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking lights on the front of the computer (tower and desktop configurations) or on the side of the computer (all-in-one configurations). ● Note the applications you were using when you encountered the problem. NOTE: When calling in for service or support, you might be asked for the product number (example: PS988AV) of the computer.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location: To run the tool on your computer, download it to the computer desktop. – or – To run the tool from a USB flash drive, download it to a USB flash drive. 3. Select Run.
NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 33. 3.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
9 Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning the monitor.
10 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
Index A accessibility 38 audio-in (microphone) jack, identifying 6, 8 audio-out (headphone) jack, identifying 7 audio-out (headphone)/audio-in (microphone) combo jack, identifying 4, 5 B backup, creating 16 backups 16 BIOS determining version 24 updating 24 upgrading 24 blink or beep codes 28 boot order, changing 20 buttons power 4, 5, 6, 7 C care, routine 36 computer components 4 front 4 left side 6 rear 6 computer features 4 computer setup 9 connecting monitors 11 customizing the display 15 ensuring prope
HP Recovery Manager 18 HP Recovery partition 18 media 19 starting 19 supported discs 17 system 18 USB flash drive 19 using HP Recovery media 17 recovery media creating using HP Cloud Recovery Download Tool 18 creating using HP Recovery Manager 17 creating using Windows tools 16 discs 17 HP Recovery partition 16 USB flash drive 17 using 17 recovery partition, removing 20 Red Hat Linux driver media, RHEL setup 22 Remote HP PC Hardware Diagnostics UEFI settings customizing 34 using 34 restoring 16 RHEL HP driv
