User Guide
© Copyright 2020 HP Development Company, L.P. FreeSync is a trademark of Advanced Micro Devices, Inc. HDMI, the HDMI Logo and HighDefinition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. VESA® is a trademark or registered trademark owned by the Video Electronics Standards Association (VESA) in the United States and other countries.
About this guide This guide provides technical specifications and information about monitor features, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
iv About this guide
Table of contents 1 Getting started ............................................................................................................................................. 1 Important safety information ............................................................................................................................... 1 Product features and components ........................................................................................................................ 2 Features .........
4 Maintaining the monitor .............................................................................................................................. 21 Maintenance guidelines ....................................................................................................................................... 21 Cleaning the monitor ......................................................................................................................... 21 Shipping the monitor ...........................
Other disability resources ................................................................................................................. 35 HP links .............................................................................................................................................. 35 Contacting support ..............................................................................................................................................
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1 Getting started Important safety information A power cord is included with the monitor. If you use another cord, use only a power source and connection appropriate for this monitor. For information about the correct power cord set to use with the monitor, see the Product Notices provided in your documentation kit. WARNING! To reduce the risk of electric shock or damage to the equipment: ● Plug the power cord into an AC outlet that is easily accessible at all times.
Product features and components Features Depending on the model, your monitor might include the following features: ● The following models, which include full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio: – 68.6 cm (27.0 in) diagonal viewable screen area with 1920 × 1080 resolution – 61.0 cm (24.0 in) diagonal viewable screen area with 1920 × 1080 resolution – 60.5 cm (23.
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Front components Table 1-1 Front components and their descriptions Component Description (1) Menu button Press to open the OSD menu and select a menu item from the OSD. (2) OSD buttons When the OSD menu is open, press the buttons to navigate through the menu.
Rear and side components Table 1-2 Rear and side components and their descriptions 4 Component Description (1) Power connector Connects the power cord. (2) Stand release button Releases the stand from the monitor. (3) HDMI port (select products only) Connects the HDMI cable to a source device such as a computer or game console. (4) VGA connector Connects the VGA cable to the source device. (5) Audio-in jack (select products only) Connects the audio cable to the monitor.
Setting up the monitor WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel.
Mounting the monitor head The monitor head can be attached to a wall, swing arm, or other mounting fixture. IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a thirdparty mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws. Longer screws might damage the monitor. Be sure to verify that the manufacturer’s mounting solution is compliant with the VESA standard and is rated to support the weight of the monitor head.
Attaching the monitor head to a mounting device (select products only) 1. Remove the four screws from the VESA holes located on the rear of the monitor head. 2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA screw holes on the back of the monitor head.
Connecting the cables NOTE: Depending on the model, the monitor may be capable of supporting VGA or HDMI inputs. The video mode is determined by the video cable used. The monitor automatically determines which inputs have valid video signals. The inputs can be selected through the OSD menu. The monitor ships with select cables. Not all cables shown in this section are included with the monitor. 1. Place the monitor in a convenient, well-ventilated location near the computer. 2. Connect a video cable.
3. To enable sound from the monitor’s speakers, connect one end of an audio cable to the audio-in jack on the monitor and the other end to the audio-out jack on the source device (select products only). 4. Connect one end of the power cord to the power connector on the rear of the monitor and the other end to a grounded AC outlet. WARNING! To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Adjusting the monitor WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. ▲ Tilt the monitor head forward or backward to set it to a comfortable eye level.
Turning on the monitor IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen saver application or turn off the monitor when it will not be in use for a prolonged period of time. Image retention is a condition that may occur on all LCD screens. Burn-in damage on the monitor is not covered under the HP warranty.
2 Using the monitor Downloading software and utilities You can download and install the following files from http://www.hp.com/support: ● INF (Information) file ● ICM (Image Color Matching) files To download the files: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers. 3. Select your product type. 4. Enter your HP monitor model in the search field and follow the on-screen instructions.
Using the OSD menu Use the OSD menu to adjust the screen image based on your viewing preferences. To access and make adjustments in the OSD: ● Use the buttons at the bottom of the monitor’s front bezel. To access the OSD menu and make adjustments: 1. If the monitor is not already on, press the power button to turn on the monitor. 2. Press the Menu button. 3. Use the three function buttons to navigate, select, and adjust the menu choices.
Using the function buttons Pressing one of the function buttons activates the buttons and lights the icons above the buttons. NOTE: The actions of the function buttons vary among monitor models. For information about changing the function of the buttons, see Reassigning the function buttons on page 14. Table 2-2 Button names and descriptions Button Description (1) Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD menu.
To disable Auto-Sleep Mode in the OSD: 1. Press the Menu button to open the OSD. 2. In the OSD, select Power. 3. Select Auto-Sleep Mode, and then select Off. Adjusting blue light output Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This monitor allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen. To adjust the blue light output from the monitor: 1.
3 Support and troubleshooting Solving common issues The following table lists possible issues, the possible cause of each issue, and the recommended solutions. Table 3-1 Common issues and solutions Issues Possible cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the power cord. Monitor is off. Press the monitor power button.
Table 3-1 Common issues and solutions (continued) Issues Possible cause Solution Be sure that a computer with an AMD Radeon graphics card or a AMD A-Series processor is connected to the monitor using a DisplayPort or HDMI cable. The monitor is experiencing screen tearing. FreeSync might not be enabled. Open the OSD and enable FreeSync. Button lockouts Holding down the power button or Menu button for 10 seconds disables that button.
3. Open the auto-adjustment utility. (You can download this utility from http://www.hp.com/support.) The setup test pattern is displayed. 4. Press the esc key or any other key on the keyboard to exit the test pattern. Optimizing image performance (analog input) You can adjust two controls in the on-screen display to improve image performance: Clock and Phase (available in the OSD menu). Use these controls only when the auto-adjustment function does not provide a satisfactory image.
1. Press the Menu button to open the OSD menu, select Image, and then select Clock and Phase. 2. Select Phase, and then use the OSD buttons on the monitor that display up and down arrow icons to eliminate flickering or blurring. Flickering or blurring may not be eliminated, depending on the computer or graphics controller card installed. To correct screen position (Horizontal Position or Vertical Position): 1. Press the Menu button to open the OSD menu, select Image, and then select Image Position. 2.
Locating the serial number and product number Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP about the monitor.
4 Maintaining the monitor Maintenance guidelines To enhance the performance and extend the life of the monitor: ● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
Shipping the monitor Keep the original packing box in a storage area. You may need it later if you ship the monitor or move.
A Technical specifications NOTE: All specifications represent the typical specifications provided by HP component manufacturers; actual performance may vary either higher or lower. For the latest specifications or additional specifications for this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs. 68.6 cm (27.0 in) model specifications Table A-1 68.6 cm (27.
Table A-2 61.0 cm (24.0 in) model specifications (continued) Specification Measurement Dimensions (include base) Height 41.96 cm 16.52 in Depth 18.60 cm 7.32 in Width 56.86 cm 22.
54.6 cm (21.5 in) model specifications Table A-4 54.6 cm (21.5 in) model specifications Specification Measurement Display, wide-screen 54.6 cm Type TN Viewable image size 54.6 cm diagonal 21.5 in diagonal Maximum weight (unpacked, with stand) 2.85 kg 6.28 lbs Height 38.1 cm 15.01 in Depth 18.1 cm 7.12 in Width 50.5 cm 19.88 in Tilt adjustment range –5° to 20° 21.
Table A-5 52.6 cm (20.7 in) model specifications (continued) Specification Measurement Storage humidity 5% to 95% (noncondensing) Operating humidity 20% to 80% (noncondensing) Power source 100 V ac to 240 V ac 50/60 Hz Input terminal One HDMI port, one VGA port (select products only) 49.5 cm (19.5 in) model specifications Table A-6 49.5 cm (19.5 in) model specifications Specification Measurement Display, wide-screen 49.5 cm Type TN Viewable image size 49.5 cm diagonal 19.
Table A-7 47.0 cm (18.5 in) model specifications (continued) Specification Measurement Dimensions (include base) Height 34.58 cm 13.61 in Depth 15.70 cm 6.18 in Width 44.14 cm 17.
61.0 cm (24.0 in) models Table A-9 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 640 × 480 37.500 75.000 3 720 × 400 31.469 70.087 4 800 × 600 37.879 60.317 5 800 × 600 46.875 75.000 6 1024 × 768 48.363 60.004 7 1024 × 768 60.023 75.029 8 1280 × 720 45.000 60.000 9 1280 × 720 55.894 74.925 (HDMI) 10 1280 × 800 49.702 59.810 11 1280 × 800 62.795 74.934 (HDMI) 12 1280 × 1024 63.981 60.
Table A-10 Preset display resolutions (continued) Preset Pixel format Horz freq (kHz) Vert freq (Hz) 9 1600 × 900 60.000 60.000 10 1680 × 1050 65.290 59.954 11 1920 × 1080 67.500 60.000 54.6 cm (21.5 in) models Table A-11 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 720 × 400 31.469 70.087 3 800 × 600 37.879 60.317 4 1024 × 768 48.363 60.004 5 1280 × 720 45.000 60.000 6 1280 × 800 49.702 59.
Table A-12 Preset display resolutions (continued) Preset Pixel format Horz freq (kHz) Vert freq (Hz) 10 1680 × 1050 65.290 59.954 11 1920 × 1080 67.500 60.000 49.5 cm (19.5 in) models Table A-13 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 720 × 400 31.469 70.087 3 800 × 600 37.879 60.317 4 1024 × 768 48.363 60.004 5 1280 × 720 45.000 60.000 6 1280 × 800 49.702 59.810 7 1280 × 1024 63.981 60.
Table A-15 Preset timing resolutions (continued) Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz) 2 576p 720 × 576 31.250 50 3 720p50 1280 × 720 37.500 50 4 720p60 1280 × 720 45.000 60 5 1080p60 1920 × 1080 67.500 60 6 1080p50 1920 × 1080 56.250 50 Energy saver feature The monitor supports a reduced power state. The reduced power state is initiated if the monitor detects the absence of either the horizontal sync signal or the vertical sync signal.
B Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● 36 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m.
