User's Manual
Table Of Contents
- Getting information
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Using the camera
- Using audio
- Using video
- Connecting a DisplayPort device using a USB Type-C cable (select products only)
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices by using a VGA cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Using data transfer
- Navigating the screen
- Maintaining your computer
- Securing your computer and information
- Troubleshooting
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Electrostatic discharge
- Accessibility
- Support information
- Index
9 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 32.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
32 Chapter 9 Using HP PC Hardware Diagnostics