User Guide
© Copyright 2018, 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting information ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Locating hardware .................................................................................................................................................
Keyboard and mouse (wireless) .......................................................................................................................... 28 Speakers and sound ............................................................................................................................................. 28 Internet access .....................................................................................................................................................
1 Getting information Table 1-1 Getting information Tasks ● Set up your computer Instructions Setup Instructions or Quick Setup poster – or – See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Table 1-1 Getting information (continued) Tasks Instructions ‒ or – ▲ Go to http://www.hp.com/ergo. IMPORTANT: guide. ● Find computer warranty information You must be connected to the Internet to access the latest version of the user Limited Warranty* To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. ‒ or – ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: guide.
2 Getting to know your computer Locating hardware Your computer features top-rated components. This chapter provides details about your components, where they’re located, and how they work. To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. 5. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer.
1. Save your work and close all open programs. 2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● Disconnect the computer from external power.
Table 2-1 USB ports and descriptions (continued) Component Description camera, activity tracker, or smartwatch, and provides highspeed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt™ docking station. NOTE: Cables and/or adapters (purchased separately) may be required.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service.
Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. 2. Enable Bluetooth, if it is not already enabled. 3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras may be front facing, rear facing, or pop up.
Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2.
Connecting a Thunderbolt device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2.
Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sounds. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately.
Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast: ▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen instructions.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures (select products only) You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options.
Table 5-1 Action keys Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.
6 Maintaining your computer Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide, naphtha, and hydrocarbon solvents are not included in the product.
– Back up your information to an external drive. – Remove all discs and all external media cards, such as memory cards. – Turn off and then disconnect all external devices. – Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields.
7 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Table 7-1 Computer risks and security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
8 Troubleshooting The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product.
Table 8-1 Computer symptoms and solutions (continued) Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer. Then press the power button again to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer.
Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that they are turned on. Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system).
Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers” in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver.
Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 37). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 37).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 37.
11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Table 11-1 Operating specifications Factor Metric U.S.
12 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) ● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. The links listed below provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● United Kingdom ● Australia ● Worldwide Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● Many parts are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer. These services are covered during the warranty period.
Index A accessibility 41 accessibility needs assessment action keys 19 keyboard backlight 20 airplane mode 7 airplane mode key 7, 20 assistive technology (AT) finding 42 purpose 41 AT (assistive technology) finding 42 purpose 41 audio 11 HDMI audio 16 headphones 11 headsets 12 microphones 12 sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting Bluetooth device 7, 9 boot order, changing 38 42 4 C camera using 11 caring for your computer 22 cleaning your computer 22 com
USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipp
