hp deskjet 9600 series user's guide
hp deskjet 9600 series user’s guide
Copyright Information Acknowledgements © 2003 Copyright Hewlett-Packard Development Company, L.P. HP ColorSmart III and HP PhotoREt IV are trademarks of Hewlett-Packard Company. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows NT®, and MS-DOS® are U.S.-registered trademarks of Microsoft Corporation. Edition 1.
Contents Welcome Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Getting more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Loading media in the input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Using the automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Changing default print settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Power cannot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Printer lights are on or blinking . . . . . . . .
1 Welcome Thank you for buying the hp deskjet 9600 series printer, which is equipped with several exciting features. Special features 1-1 Six-ink color printing – Enhance photo printing with a photo print cartridge. Borderless printing – Use the entire page surface when printing photos and cards using the borderless printing feature. Digital photo printing – Print with digital photo printing capabilities. Auto-duplex unit – Print two-sided documents automatically.
Using this guide This guide includes the following sections: Getting started – Describes the printer parts and explains how to connect using a USB or a parallel cable, how to install the printer software, how to connect to a network, and how to connect to an external print server. Using print cartridges and accessories – Explains how to use the print cartridges and how to install the auto-duplex unit.
Accessibility Your printer provides a number of features that make it accessible for people with disabilities. Visual The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, the printer has simple text or icon labels that convey the appropriate action.
2 Getting started Understanding the printer parts and functions Front view 13 14 12 11 5 6 4 7 3 2 10 9 8 1 1 Extendable input tray 2 Extendable output tray 3 Front manual feed slot 4 Front manual feed paper guide 5 Top cover 6 Print cartridge cradle 7 Print cartridge latch 8 Input tray lock – Press to extend or retract the input tray. 9 Paper width guide 10 Small media guide – Extend to guide smaller-sized media into the printer.
Back view 2 1 3 4 8 5 6 7 2-2 1 Power input 2 Power supply module 3 Rear access panel – Remove to clear any jammed paper. 4 Rear manual feed slot – Manually feed thick paper (like cardstock) or thick photo paper that requires a straight paper path. See “Printing with the front or rear manual feed slot” for details.
Auto-duplex unit The printer can automatically print on both sides of a sheet of paper when the auto-duplex unit is attached to the back of the printer. The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”). For instructions on installing and using the auto-duplex unit, see “Using the auto-duplex unit” and “Printing on both sides (duplexing)”.
Connecting the printer It is recommended that you install the software before you connect the printer to the computer. See “To complete a software-first installation (recommended)”. Only do a hardware-first installation if you have already connected the cable and started the software. See “To complete a hardware-first installation”. If you encounter difficulties installing the software, see “Troubleshooting installation issues”.
Connecting directly using a USB or parallel cable (Windows) In the Windows environment, you can connect directly using either a USB or a parallel cable. Do not connect a USB and a parallel cable to the printer at the same time during installation. USB connection You can use a USB cable to connect the printer to the computer if the computer has a USB port and is running Microsoft® Windows 98, Me, 2000, or XP. (Windows NT® 4.0 does not support USB.
To complete a software-first installation (recommended) Complete the setup using these instructions if you have not yet connected a USB or parallel cable. 1 Close any application that is running. 2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and in the command line box, type the letter of your computer's CD-ROM drive followed by :\setup (for example, type D:\setup).
To complete a hardware-first installation Complete the setup using these instructions if you have already connected a USB or parallel cable to the printer and computer, and the Found New Hardware wizard appears. If you have connected the parallel or USB cable to your printer and turned on the printer, do not turn off the printer or unplug the cable from the printer when the printer setup program is running. If you do so, the setup program will not finish.
Sharing the printer on a locally shared network (Windows) In a locally shared network, the printer is connected directly to the USB or parallel port of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. When many users print to the shared printer, this will slow down the server. You can share the printer on a locally shared network when: The computer connected to the printer is running Windows.
To use a printer connected to another computer (clients) Clients can connect to the printer in three different ways: Install the printer software from the Starter CD. When prompted, select Connected via the network, and then select Client setup for client-server printing. Browse to the printer on the network and drag the printer to your Printers folder. Add the printer and install the software from the INF file that has been saved to a location on your network.
Connecting directly using a USB cable (Mac OS) Install the software first, and then connect the printer to the computer. You may share the printer with other Mac OS users when you are finished. 1 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the Setup icon. 2 Click Install Driver. 3 Follow the onscreen instructions.
Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server. This configuration provides better performance than printing through a computer, flexibility in preparing a location for the printer, and the ability to share the printer with both Windows and Mac OS users. For information about setting up HP Jetdirect external print servers, see your HP Jetdirect hardware and software installation guides.
To install the printer driver on a client Once you have connected the printer to the network and installed the printer driver on the network computer acting as the server, you can share the printer. Individual Windows users, known as clients, can connect to the printer in these ways: In the Printers folder, double-click the Add Printer icon and follow the instructions for a network printer installation. See “To install the printer driver using Add Printer”.
Connecting to a network (Mac OS) You must install the HP Jetdirect external print server first, then connect the printer to the network and install the printer software on the computer. 1 After setting up the HP Jetdirect external print server and a network port on your computer, start your computer and make sure no applications are running. 2 Insert the Starter CD into your CD-ROM drive. The CD menu runs automatically.
Uninstalling the printer software For Windows The steps to uninstall the printer software will depend on the operating system. In general, follow these steps to uninstall the software: 1 Make sure no Windows applications are running. 2 Click Start, point to Programs, hp deskjet 9600 series, and then click Uninstall hp deskjet 9600 series. 3 Follow the onscreen instructions to remove the printer software.
Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or network drive. To access the utility, select Customization Utility from the CD menu. Installing other software HP photo imaging software – Lets you view and edit photos and image files in Windows.
3 Using print cartridges and accessories Using the auto-duplex unit You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer. The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”). For instructions on printing with the auto-duplex unit, see “Printing on both sides (duplexing)”.
Using the print cartridges Installing or replacing the print cartridges Use only the specified print cartridges. See “HP supplies and accessories” for part numbers and ordering information. For four-ink color printing, install the black and the color print cartridges. For six-ink color printing, install the photo and the color print cartridges to enhance the print quality of photographs. See “Printing with six-ink color”.
3 If you are replacing a print cartridge, hold the top of the installed print cartridge and slide it out of its cradle. Check the number on the latch against the number on the new print cartridge to make sure you are removing the correct print cartridge. If you are installing a new print cartridge, the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page.
4 Hold the print cartridge with the copper contacts facing the printer, and then slide the print cartridge into the cradle. 5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not spring back open. 6 Close the top cover. If you installed a new print cartridge, the printer aligns the print cartridges and prints an alignment page. If no alignment page prints, make sure there is paper in the input tray.
Aligning the print cartridges The printer automatically aligns print cartridges whenever a new print cartridge is installed. However, if your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color on the page, you can realign the print cartridges. For Windows You can align the print cartridges from the Toolbox or the printer driver. 1 Load plain paper into the input tray (see “Loading media in the input tray”).
Cleaning the print cartridges To clean the print cartridges automatically The print cartridges have microscopic nozzles that can clog when exposed to air for too long. In addition, if a print cartridge is not used for long periods of time it can also clog, resulting in a noticeable decrease in print quality. Cleaning the print cartridges unclogs the nozzles. Clean the print cartridges if the printed characters are incomplete, or if dots or lines are missing from the printed text or graphics.
To clean the print cartridges manually Poor contact between the print cartridges and print cartridge cradles may also affect the quality of the printout. When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles: 1 Remove the print cartridge from the printer (see “Installing or replacing the print cartridges”). 2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperatures between 15° to 35° C (59° to 95° F). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer.
Printing with a single print cartridge If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print cartridge. If you do not have a replacement black print cartridge available, you can remove the black print cartridge and print with only the color print cartridge. If you do not have a replacement color print cartridge available, you can remove the color print cartridge and print with only the black or photo print cartridge.
4 Printing and loading media Selecting print media Your printer is designed to print on a variety of media types (such as plain paper, photo paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and weights listed in “Understanding specifications for supported media”. It is best to test a variety of media types before buying large quantities.
Understanding specifications for supported media This section provides information regarding the sizes, types, and weights of media that the printer supports. Understanding supported media sizes The following table lists the sizes of media you can use with each paper path. Media size 4-2 Input tray Front manual Rear manual Auto-duplex feed slot feed slot unit US Letter (8.5 by 11 inches; 216 by 279 mm) Tabloid (11 by 17 inches; 279 by 432 mm) A4 (8.3 by 11.
Media size ENWW Input tray Front manual Rear manual Auto-duplex feed slot feed slot unit Borderless Photo (8 by 10 inches; 203.2 by 254 mm) Borderless Photo (8.5 by 11 inches; 216 by 279 mm) Borderless A4 (8.3 by 11.7 inches; 210 by 297 mm) Borderless Tabloid (11 by 17 inches; 279 by 432 mm) Borderless A3 (11.7 by 16.5 inches; 297 by 420 mm) A6 card (4.13 by 5.83 inches; 105 by 148.5 mm) Index card (4 by 6 inches; 101.6 by 152.4 mm) Photo (4 by 6 inches; 101.
Understanding supported media types The following table lists the types of media you can use.
Understanding supported media weights and capacities The following table provides information about the media weights and capacity that the paper paths can support. Tray Type Weight Capacity Input tray Paper, envelopes, cards 65 to 135 g/m2 (17 to 36 lb bond) Up to 19 mm (0.
Setting minimum margins The document margins must match (or exceed) these minimum margin settings in portrait orientation. 4-6 Media Left and right Top margin Bottom margins margin Letter, Tabloid, A4, A3, A5, B4, B5, Statement, Executive, Legal, Super B, A3+, Cards, Envelopes 3.1 mm (0.12 inch) 1.8 mm (0.07 inch) 11.7 mm (0.46 inch) Photo (4 by 6 inches; 101.6 by 152.4 mm) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) Photo with tab (4 by 6 inches; 101.6 by 152.4 mm) 3.2 mm (0.
Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray. If you are printing on thick or photo paper, you can use the rear manual feed slot. See “Printing with the front or rear manual feed slot”. If you are printing cards or envelopes, see “Printing on cards and smaller-sized media” and “Printing on envelopes”.
6 Press the input tray lock and retract the tray until it stops at the edge of the media. When 8.5-by-11 inch paper is loaded in the input tray, the tray extension will close to the edge of the paper and leave a slight gap between the extension and the tray. The tray extends further to accommodate larger-sized media. 4-8 7 Lower the output tray to its horizontal position. 8 Extend the output tray if necessary.
Using the automatic paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media. The sensor scans the first page of a document, selects the media type and the most suitable print quality for your document, and then prints the document. When printing with higher-quality media, it is recommended that you select the specific paper type in the printer driver.
Changing default print settings You can change the default print settings in the printer driver. The default print settings apply to all documents printed by the printer. If you do not wish to change the default print settings, access the printer driver from the application you are using. See “Printing a document”. For descriptions of the printer driver features, see “Understanding smart software features”. For Windows 1 Click Start, point to Settings, and then click Printers (Windows NT 4.
Understanding smart software features The printer driver provides the following smart software features. To access the printer driver, see “Printing a document”. Some features are only available in Windows. To find more information on a specific feature in the Windows printer driver, right-click the feature and select What's This? Borderless Printing: Use the entire page surface when printing photos and cards using the borderless printing feature. See “Printing borderless”.
4-12 Print All Text as Black: Print all text characters as black while retaining colored graphics. On the Color tab, select the Print All Text as Black check box. Watermarks: Display short text such as CONFIDENTIAL as the background for your document's main text. You can customize and rotate the watermark according to your preference. This feature is found on the Effects tab.
Printing a document The steps to print a document vary depending on the software program. In general, follow these steps to print a document: 1 Open the file you wish to print. 2 Click File, and then click Print. 3 To print with the printer's default print settings, click OK or Print. -OrTo change the print settings for the document, open the printer driver: • Windows: Click Properties or Setup. • Macintosh: Click Print or Page Setup.
Printing with the front or rear manual feed slot If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray. The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick paper (up to 280 g/m2) like cardstock and photo paper. For information on media types and sizes supported by the manual feed slots, see “Understanding specifications for supported media”.
Front manual feed slot If there are any printouts on the output tray, remove them before using the front manual feed slot. i Extend the output tray. ii Slide the paper guide to the left to its outermost position. iii Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into the right side of the slot until the media stops. Insert envelopes with the flaps facing up and to the right. iv Slide the paper guide to the right until it stops at the edge of the paper.
Printing on various media types Use HP media for optimum print quality. These media types are specifically designed to work with your printer. See “HP supplies and accessories” for part numbers and ordering information. If you are printing transparencies, it is recommended to remove each transparency as it prints and set it aside to dry. For Windows 1 Load the print media (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”).
Printing on custom-sized paper The paper width must be between 89.9 mm and 330.2 mm (3.54 inches and 13 inches); the paper length must be between 146.05 mm and 1,270 mm (5.75 inches and 50 inches). For Windows 1 Load the print media (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Paper/Quality tab. 4 Click the Custom button beneath the Size is drop-down list. 5 In the custom paper size dialog box, type values for the width and length.
Printing on envelopes If you are printing one or just a few envelopes, you can use the front manual feed slot. See “Printing with the front or rear manual feed slot”. Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; are shiny or embossed; or are wrinkled, torn, or otherwise damaged. 1 Raise the output tray and remove any media from the input tray.
Printing on cards and smaller-sized media If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See “Printing with the front or rear manual feed slot”. 1 Raise the output tray and remove any media from the input tray. 2 Insert up to 60 cards, or a stack of media that does not exceed the height of the paper width guide, print-side down along the right side of the input tray until it stops.
7 For Windows: i Open the printer driver (see “Printing a document”). ii Click the Paper/Quality tab. iii Select the size of the cards from the Size is drop-down list. For instructions on printing custom-sized cards, see “Printing on custom-sized paper”. iv Select the paper type from the Type is drop-down list. v Change any other desired print settings and click OK. vi Print your file. For Macintosh: i Click File, and then click Page Setup. ii Select the size of the cards.
Printing digital photographs Printing with six-ink color Your printer can print with six-ink color to enhance the quality of printed photographs. To do six-ink color printing, a photo and a color print cartridge must be installed together. To replace the black print cartridge with the photo print cartridge, see “Installing or replacing the print cartridges”.
Understanding digital photography technologies In addition to six-ink color printing, the printer software offers several features for printing digital photographs. PhotoREt printing 4800 x 1200 optimized dpi Printing Exif Print-enhanced photographs PhotoREt printing PhotoREt offers the best combination of print speed and quality for your image. To print with PhotoREt technology, select Best as the print quality on the Paper/Quality tab in the printer driver.
HP photo imaging software HP photo imaging software is a Windows software application for viewing and editing image files. You can print images, send images by e-mail or fax, upload images to a website, or use images in printing projects with the HP Photo View Center. To install it, insert the Starter CD, click the HP Photo Imaging Software button on the CD browser menu, and select it from the list of software shown.
Printing borderless Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from A6 (105 by 148 mm) to A3 (297 by 420 mm). The printer can also print on 4-by-6 inch photo paper. If you are printing photos, you can enhance them by printing in six-ink color printing mode. See “Printing with six-ink color”. Open the file in a software application and assign the image size. Make sure the size corresponds to the paper size on which you are printing the image.
For Macintosh 1 Load the appropriate paper: • If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If so, continue with the steps below and load the paper in a later step. • If you are using the input tray, see “Loading media in the input tray”. 2 Open the file you wish to print. 3 Click File, and then click Page Setup. 4 Select the borderless paper size. 5 Click File, and then click Print. 6 Open the Paper Type/Quality panel. 7 Mac OS 9.1.x and 9.2.
Printing on both sides (duplexing) Guidelines for printing on both sides of the paper See “Understanding specifications for supported media” for sizes and types of media supported by the auto-duplex unit. For unsupported media types, print on both sides manually. Increasing the dry time may prevent ink smudges when printing on both sides. For Windows, adjust the ink dry time by selecting Advanced Features from the Basics tab in the printer driver.
Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer again. Manual duplexing is available when the printer is connected directly to your system and is not shared on a network. For Windows 1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab.
Performing auto-duplexing You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer (see “Installing the auto-duplex unit”). The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”). To make automatically printing on both sides the default setting for your printer, see “Changing default print settings”.
Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Windows 1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab. 4 Select the number of pages you want to appear on each sheet of paper from the Pages Per Sheet drop-down list.
Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct. Manual duplexing is available when the printer is connected directly to your system and is not shared on a network. Performing manual booklet printing For Windows 1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab.
Performing automatic booklet printing You can print booklets automatically when the auto-duplex unit is installed on the printer (see “Installing the auto-duplex unit”). The auto-duplex unit is a standard part in the hp deskjet 9670. It may be purchased separately in some countries/regions (see “HP supplies and accessories”). For Windows 1 Load the appropriate paper (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab.
Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. For Windows 1 Load the appropriate media into the input tray (see “Loading media in the input tray”). 2 Open the printer driver (see “Printing a document”). 3 Click the Finishing tab. 4 Select the number of sheets for your poster from the Tiling drop-down list.
Printing banners You can print large images and bold, oversized fonts on continuous feeds of paper. Use HP banner paper for great results. Remove any perforated strips from the banner paper before loading it in the input tray. Input tray capacity: up to 20 continuous sheets. For Windows 1 Load the appropriate media (see “Loading media in the input tray”). Make sure the unattached edge is on top of the paper stack pointing towards the printer.
Printing labels Use only paper labels that are designed specifically for your printer. Use only full sheets of labels. Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing. Do not use plastic or clear labels. The ink will not dry on these labels. Input tray capacity: Up to 20 continuous sheets. For Windows 1 Fan the edges of the label sheets to separate them, and then align the label edges.
Printing iron-on transfers Use HP iron-on t-shirt transfer paper for great results. When printing a mirror image, the text and pictures are horizontally reversed from what appears on the computer screen. Input tray capacity: Up to 20 sheets. Iron-on transfers are available in Windows only. To print iron-on transfers ENWW 1 Load iron-on transfer paper in the input tray print-side down (see “Loading media in the input tray”).
Cancelling a print job You can cancel a print job in two ways: Press the Cancel button on the front panel of the printer. The print job stops immediately. Pressing the Cancel button clears the job currently being processed by the printer. It does not affect jobs waiting to be processed. 4-36 It is also possible to cancel print jobs in the print queue. See the Windows or Macintosh online help for more information.
Printing from MS-DOS software programs When printing from MS-DOS, you can adjust printer settings in two ways: in HP Deskjet Control Panel for DOS and from within your DOS application’s printer driver. HP Deskjet Control Panel for DOS can be downloaded from http://www.hp.com/support/dj9600. You have access to many printer features through application-specific DOS printer drivers; however, some software manufacturers do not develop printer drivers for their DOS applications.
5 Using the Toolbox The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. The Toolbox is available for Windows only. For Macintosh, see “Using the HP Inkjet Toolbox (Macintosh)”. After installing the printer software, you can open the Toolbox by clicking Start, pointing to Programs, hp deskjet 9600 series, and then clicking hp deskjet 9600 series Toolbox.
Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... To... myPrintMileage Access the myPrintMileage website and your printer usage information. You must have Internet access to perform this operation.
Using myPrintMileage myPrintMileage allows you to keep track of your printer usage information, such as ink and media usage patterns. This can help you plan your purchase of supplies. myPrintMileage consists of two parts: myPrintMileage website myPrintMileage AutoSend. This is a utility that periodically updates your printer usage information to the myPrintMileage website. This will provide you with a closer forecast of your printer usage.
Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. ENWW Click this button... To... Align Print Cartridges Align the print cartridges. See “Aligning the print cartridges” for more information. Clean Print Cartridges Clean the print cartridges. See “Cleaning the print cartridges” for more information. Calibrate Color Balance color tints on printed pages.
Using the HP Inkjet Toolbox (Macintosh) For Mac OS 9.2 and OS X (10.1 and later), the HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, and find website support information. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon on the desktop. 2 Mac OS 9.2: Select Applications, Utilities, and then hp. Mac OS X (10.1 and later): Select Library, Printers, hp, and then Utilities. 3 Select hp inkjet toolbox.
6 Troubleshooting This chapter provides solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. If your printer is not operating properly and these suggestions do not solve the problem, try to print a diagnostic page and then contact the HP Customer Care Center (see “Printing a diagnostic page” and “Customer support”).
After you have tried these steps, see the following sections for information about more specific problems.
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly. 1 Make sure the printer is turned on. 2 Press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page. Printing a diagnostic page This page is useful to HP Technical Support if you have a printer problem. 1 Make sure the printer is turned on.
Troubleshooting installation issues If you had trouble installing the printer, check the following items. Hardware installation issues Press the Power button to turn off the printer, wait a few seconds, and then press the Power button to turn it on again. Also see “Power cannot be turned on” for other power-related troubleshooting steps. Make sure all packing tapes have been removed from the printer. Make sure the print cartridges are properly installed.
USB installation failed or nothing prints through USB ENWW Make sure your computer has a USB port and is properly configured to use a USB connection. Make sure your operating system supports USB connection, such as Windows 98, Me, 2000, or XP. Windows NT 4.0 does not support USB connection. Make sure the USB cable is properly connected to the computer and the printer. Make sure the printer is turned on. Restart the system and send the print job again.
Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see “Tips for avoiding paper jams”. To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you. 6-6 Remove the rear access panel, pull out any jammed paper, and then reinsert the rear access panel.
Lift up the output tray and remove any jammed paper from the input tray. Open the top cover. The print cartridge carriage should return to the right side of the printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you. Do not reach into the printer when the printer is on and the print cartridge carriage is stuck.
Calibrating color Calibrating color is only necessary when printed colors have visibly shifted towards yellow, cyan, or magenta, or there is a tinge of color in the gray shades. Calibrate the color only when the color and photo print cartridges are installed together. It is not necessary to calibrate the color when printing using the color print cartridge in combination with the black print cartridge or when printing with a single print cartridge. See “Printing with a single print cartridge”.
Resolving printer problems Printer shuts down unexpectedly Check the power See “Power cannot be turned on”. Check the printer vents The printer vents are located on the sides of the printer. If the printer vents are covered and the printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location.
Printer is not responding (nothing prints) Check the printer lights If the Power light is blinking, be patient. Complex documents containing many fonts, graphics, or color photos take longer to begin printing. If the Power light is blinking, the printer is processing information. See “Printer lights reference” for descriptions of printer lights and what they indicate. Check the power See “Power cannot be turned on”.
Make sure the print to file option is not selected in the printer driver If the print to file option is selected in the printer driver, the print job is saved to a file on your computer and not printed on paper. • Windows: From the software application, click File, and then click Print. Make sure the Print to file option is not selected. • Macintosh: On the main pop-up menu in the Print dialog box, make sure the Print to file option is not selected.
Check the USB port Unplug the printer from the USB port, wait a few seconds, and then plug it back in. If that does not help, try plugging the cable into another USB port. Check for conflicts with port-sharing devices If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Avoid sharing the port with other devices such as a Zip drive or other printers.
Printer takes a long time to print To enhance the performance of your printer, check the following: Multiple software applications are open If multiple applications are open, the computer may not have sufficient resources for the printer to print at its optimum speed. To increase printer speed, close all unused software applications when printing. If necessary, restart your system, and then resend your print job.
Check the print cartridges • If the print cartridge lights are on or blinking, see “Printer lights reference”. • A print cartridge may be low or out of ink. Check the print cartridge ink levels. • Windows: See “Using the Toolbox”. • Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print cartridges”) and then print again. • If you are printing with a single print cartridge, the print speed may be slower than normal.
Resolving printing problems A blank page printed Check the print cartridges • If the print cartridge lights are on or blinking, see “Printer lights reference”. • Each new print cartridge is packaged with protective tape covering the ink nozzles. Check each print cartridge and make sure the protective tape is removed from the ink nozzles. • If you are printing black text and a blank page prints, your black print cartridge may be empty. Check the print cartridge ink level.
Something on the page is missing or incorrect Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. Make sure the printer is selected When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers folder and select the option to set as default printer.
Ink is smearing Make sure the printout has time to dry When printing documents that use a lot of ink, you must allow the document more time to dry before handling it. This is especially true for transparencies. The Normal print quality setting in the printer driver is designed to optimize both dry time and speed. This mode allows the printout to dry completely in most situations. Check immediately after printing whether smearing occurs in the printout.
Ink is not filling the text or graphics completely Check the print cartridges • If the print cartridge lights are on or blinking, see “Printer lights reference”. • A print cartridge may be low or out of ink. Check the print cartridge ink levels. • Windows: See “Using the Toolbox”. • Macintosh: See “Displaying the HP Inkjet Toolbox”. Replace any low or empty print cartridges (see “Installing or replacing the print cartridges”) and then print again. • The print cartridges may have poor contact.
Text is jagged at the edges (not smooth) Check the type of font chosen Some software applications use custom fonts that have jagged edges when enlarged or printed. If you are printing a bitmap image of text, it may have jagged edges when skewed, enlarged or printed. By using TrueType™ fonts you can ensure that the printer will print smooth fonts. When selecting a font, look for the TrueType icon. TrueType is a technology that can create fonts of any size from a basic font outline.
Meaningless characters are printed Check the cable connection A common cause for nonsense characters is a poor cable connection between the printer and computer. Make sure the printer is selected When you print your file, make sure the printer is selected in the printer menu. To set the printer as the default printer, right-click the printer name or icon in the Printers folder and select the option to set as default printer.
Resolving color problems Printout is faded or colors are dull Check the print quality setting The Fast options use less ink and print at a faster rate, which is good for printing drafts. To achieve a better colored printout, select Normal, Best, or Maximum dpi print quality in the printer driver. Check the paper type setting When printing on transparencies or other special paper types, select the corresponding paper type in the printer driver.
Check the print cartridges • If you refilled your print cartridges, HP does not recommend or support refilled print cartridges. Refilling processes and the use of incompatible inks may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage. To order an original HP print cartridge, see “HP supplies and accessories”. • If the print cartridge lights are on or blinking, see “Printer lights reference”.
Resolving photo printing problems Also see “Resolving color problems” for additional troubleshooting information. Make sure you are printing on the correct side of the media • Load media print-side down in the input tray and front manual feed slot. • Load media print-side up in the rear manual feed slot. Check the print settings 1 Open the printer driver (see “Printing a document”).
Resolving borderless printing problems Check the print settings 1 Open the printer driver (see “Printing a document”). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: • Verify that the paper size specified in the driver matches the size of the paper loaded in the input tray. • Select the appropriate paper type. Streaks appear in a light portion of a printout If streaks appear in a light portion approximately 2.
Resolving banner printing problems Make sure the paper is loaded correctly • Unfold and refold the paper when several sheets feed into the printer at once. • Make sure the unattached edge of the banner paper stack is on top and facing the printer. • Verify that the correct paper for banner printing is used. Check the print settings 1 Open the printer driver (see “Printing a document”).
Resolving media handling problems Media feed problems Print media is jammed in the printer See “Clearing jams” for instructions on clearing a jam. Make sure the media is loaded correctly • See “Loading media in the input tray” or “Printing with the front or rear manual feed slot”. • Make sure there is sufficient media in the input tray. If you are printing one or just a few sheets, you can also use the front or rear manual feed slot.
Resolving automatic two-sided printing problems You can print on both sides manually for unsupported media types. See “Performing manual duplexing”. Paper jam occurs inside the auto-duplex unit See “Clearing jams” for instructions. Option for printing on both sides cannot be selected • Make sure the auto-duplex unit is attached to the printer. • Make sure the auto-duplex unit is enabled in the printer driver. See “Performing auto-duplexing”.
Resolving network printing problems If you are using an HP Jetdirect external print server, print its configuration page to check the operation of the print server and to verify network configuration settings. Please refer to the Jetdirect Administrator's Guide that comes with the print server. If you are having difficulties printing to a shared printer, try the following suggestions. If the Resume button is blinking, press it and wait a few seconds for printing to start.
7 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This chapter provides a list of printer lights, what they indicate, and what action to take if necessary. For the location of each printer light, see “Front view”.
Power light blinks twice, stays off, then repeats the pattern. x2 Printer is cancelling a print job. No action required. x2 Power light on, Resume light blinks. Power light off, Resume light blinks. Check for one of the following conditions: Printer is waiting for special media to dry. Press the Resume button if you do not want to wait. You can change the dry time in the printer driver (see “Ink is smearing” for instructions). Printer is out of paper.
All printer lights blink together. Power and Resume lights on. Hardware error. Make sure there is no paper jam in the printer (see “Clearing jams”). If you cannot resume the print job, cancel the print job. Turn off the printer, turn it back on, and then try to print again. If the problem persists, turn off the printer and disconnect the cable from the printer. Reconnect the cable, turn on the printer, and then try to print again.
7-4 Right print cartridge light blinks, Power light on. Black or photo print cartridge is low on ink. Replace the print cartridge soon. See “Installing or replacing the print cartridges”. You can still print with one print cartridge. See “Printing with a single print cartridge”. Left and right print cartridge lights blink, Power light on. The left (color) and right (black or photo) print cartridges are both low on ink. Replace the print cartridge soon.
8 HP supplies and accessories You can order HP supplies and accessories from the HP World Wide Web. Visit HPshopping.com (http://www.hpshopping.com) for more information. You can also order printing supplies using the Toolbox. Ordering printing supplies through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: The Toolbox must be installed on your computer (supported on Windows only).
Accessories Two-sided printing accessory HP auto-duplex unit C8248A Parallel cable HP IEEE-1284 A-B parallel cable (2 m) C2950A HP IEEE-1284 A-B parallel cable (3 m) C2951A USB cable HP USB A-B (2 m) C6518A HP USB A-B (3 m) C6520A Network interface HP Jetdirect 175X external print server (USB) J6035C HP Jetdirect 310X external print server (USB) J6038A HP Jetdirect 300X external print server (Parallel) J3263A HP Jetdirect 500x external print server (Parallel) J3265A 8-2 ENWW
Supplies Print cartridges Black C6656A (19 ml) Color C6657A (17 ml) Photo C6658A (17 ml) HP Bright White Inkjet Paper A3, 200 sheets: 297 by 420 mm C1858A US B size, 200 sheets: 11 by 17 inches C1857A US Letter, 250 sheets: 8.5 by 11 inches HPB250 US Letter, 500 sheets: 8.5 by 11 inches HPB1124 A4, 200 sheets: 210 by 297 mm C5977A A4, 500 sheets: 210 by 297 mm C1825A HP Everyday Inkjet Paper US Letter, 400 sheets: 8.
HP Everyday Photo Paper Semi-gloss, A4, 100 sheets: 210 by 297 mm Q2510A Semi-gloss, A4, 100 sheets: 210 by 297 mm Q2511A Semi-gloss, A4, 25 sheets: 210 by 297 mm C7006A Semi-gloss, US Letter, 100 sheets: 8.5 by 11 inches Q2509A Semi-gloss, US Letter, 25 sheets: 8.5 by 11 inches C6983A Semi-gloss, US Letter, 75 sheets: 8.
HP Linen Greeting Cards Ivory (half-fold), US Letter, 20 cards: 8.5 by 11 inches Q1787A White (half-fold), US Letter, 20 cards: 8.5 by 11 inches Q1788A HP Premium High-Gloss Film US Letter, 20 sheets: 8.5 by 11 inches Q1973A HP Premium Inkjet Transparencies A4, 20 sheets: 210 by 297 mm C3832A A4, 50 sheets: 210 by 297 mm C3835A US Letter, 20 sheets: 8.5 by 11 inches C3828A US Letter, 50 sheets: 8.5 by 11 inches C3834A HP Brochure Paper Glossy, US Letter, Scored, Tri-fold, 100 sheets: 8.
9 Customer support The information in “Troubleshooting” and “Printer lights reference” suggests solutions to common problems. If your printer is not operating properly and the suggestions do not solve your problem, try using one of the following support services to obtain assistance. Toolbox The Toolbox is available only if you installed the printer driver through Setup.exe. Clicking the Troubleshooting button on the Information tab provides easy step-by-step solutions to common printing problems.
HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, see the support guide that came in the box with your printer. To help our Customer Care Center representatives serve you better, have the following information ready before calling: 1 Print the printer diagnostic page (see “Printing a diagnostic page” for instructions).
Hewlett-Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges Until the HP print cartridge has been depleted of HP ink, or until the “end of warranty” date printed on the HP print cartridge, whichever occurs first.
10 Printer specifications Print Method Print Speed* (Letter/A4) Plain Paper (10 by 15 cm) Photo Paper Drop-on-demand thermal inkjet printing Fast Draft Fast Normal Normal Best Black Text 20 ppm 8 ppm 7 ppm 0.6 ppm Mixed Text Color 15 ppm 6.5 ppm 4 ppm 0.6 ppm Full Page Color 4 ppm 2 ppm 1 ppm 0.3 ppm Color Photo 1 ppm 0.7 ppm 0.6 ppm 0.2 ppm *Approximate figures. Exact speed depends on the system configuration, software program, and document complexity.
Recommended Media Weight I/O Interface Paper: 65 to 135 g/m2 (17 to 36 lb bond) using input tray or front manual feed slot, and up to 280 g/m2 (74 lb bond) using rear manual feed slot Envelopes: 75 to 90 g/m2 (20 to 24 lb bond) Cards: 110 to 200 g/m2 (110 lb index) using rear manual feed slot IEEE 1284-Centronics parallel compatible; Universal serial bus (Windows 98 and USB-connect Macintosh) Printer Memory 16 MB of built-in RAM Dimensions hp deskjet 9650/9680: 591.5 mm (23.
A Regulatory information FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
LEDs classification Energy consumption Energy Star is a US-registered service mark of United States Environmental Protection Agency. EMI statement (Korea) EMI statement (Japan) Declaration of Conformity statement/Normes de sécurité (Canada) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Canadian ICES-003.
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Index Numerics G 4800 x 1200 optimized dpi 4-21, 4-22, 4-24 Getting Started Guide 1-2 A H accessibility 1-3 accessories ordering information 8-1 warranty 9-3 auto-duplex unit advantages of using 4-28 installing 3-1 parts and description 2-3 removing 3-1 troubleshooting 6-27 using 4-28 automatic paper-type sensor 4-9 auto-on printing 1-1 help customer support 9-1 HP Instant Support 9-1 HP telephone support 9-2 Toolbox 5-1, 9-1 website 9-1 HP Deskjet Control Panel for DOS 2-15, 4-37 HP Digital Photogra
printing on custom-sized paper 4-17 printing on envelopes 4-18 printing on HP media 4-16 printing on transparencies 4-16 printing on various types 4-16 supported sizes 4-2 supported types 4-4 supported weights and capacities 4-5 tips for selecting and using 4-1 memory, included 10-2 minimize margins 4-11 minimum margins 4-6 MS-DOS, printing 4-37 myPrintMileage accessing via Toolbox 5-2 description 5-3 website 5-3 N network printing adding network port 2-12 connecting 2-11 sharing 2-8 O operating system re
release buttons 2-2 rear manual feed slot description 2-2 printing 4-14 regulatory information A-1 resolution, printer 10-1 Resume button 2-1 Resume light 2-1 S safety information setup poster 1-2 small media guide description 2-1 using 4-18, 4-19 smart software features 4-11 software changing current print settings 4-13 changing default print settings 4-10 customizing setup program 2-15 hardware-first installation 2-7 HP photo imaging software 4-23 installing in Macintosh 2-10 installing in Windows 2-5 ot
