user guide hp color LaserJet 9500mfp
HP Color LaserJet 9500mfp user guide
Copyright and License © 2004 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part Number: C8549-90902 Trademark Credits Acrobat®, Adobe®, and PostScript® are trademarks of Adobe Systems Incorporated. HP-UX® Release 10.20 and later and HP-UX Release 11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.
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http://www.hp.com/go/clj9500mfp 4 Chapter – Rev. 1.
MFP basics MFP components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Setting the MFP defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting the MFP device defaults . . . . . .
http://www.hp.com/go/clj9500mfp Enhance the document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting copy defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Digital sending and e-mail Sending documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a fax by typing the number manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a fax by using speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a fax by using phone book numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/go/clj9500mfp Troubleshooting fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 What type of phone line are you using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Are you using a phone-line splitter? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Are you using a surge-protection device? . . . . . . . . . .
Proof and hold jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Control panel menus Retrieve job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling menu . . . . . . . . . . . . .
http://www.hp.com/go/clj9500mfp Managing and maintaining Managing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking supplies levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing supplies. . . . .
Clearing jams from the duplexer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing jams from the output areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving repeated jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding MFP messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/go/clj9500mfp Color print cartridge/image drum warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP software license terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer support options worldwide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information from the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Taiwan Class A Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Taiwan Battery Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Information Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/go/clj9500mfp 14 Contents Rev. 1.
1 MFP basics MFP components The following figures show the components of the HP Color LaserJet 9500mfp.
http://www.hp.com/go/clj9500mfp 1 the ADF (automatic document feeder) output bin 4 the front doors 9 the ADF 2 the control panel (including the touch-screen graphical display) 5 the power switch 10 the ozone fan and filter 6 tray 2 11 the right door 7 tray 3 12 tray 1 8 the ADF feeder 13 the 2,000-sheet side input tray (tray 4) 3 the finishing device (3,000-sheet stapler/stacker, 3,000-sheet stacker, multifunction finisher, or 8-bin mailbox) 2 Chapter 1 – MFP basics Rev. 1.
1 3 1 4 2 5 6 7 8 9 10 11 1 the air filter 2 the power-cord connector 3 the copy connect card (enhanced input/output [EIO]) 4 ENWW the disk-drive security lock 5 the RJ11 connector (to the external fax line) 9 the FIH (foreign interface harness) connector 6 the HP JetLink connector 10 7 the hard disk (EIO) the ethernet network card (EIO) 8 the parallel port 11 the USB port MFP components 3
http://www.hp.com/go/clj9500mfp Control panel The control panel includes a touch-screen graphical display, three job-control buttons, a numeric keypad, and three lightemitting diode (LED) indicator lights. Touch-screen graphical display Numeric keypad SLEEP button MENU button STATUS button STOP button RESET button Display contrast adjustment Ready light (green) Data light (green) Attention light (orange) START button CLEAR button (C) 4 Chapter 1 – MFP basics Rev. 1.
1 Features and buttons Function DISPLAY CONTRAST ADJUSTMENT Use this to adjust the amount of back light on the control-panel display. TOUCH-SCREEN GRAPHICAL DISPLAY This touch-screen display provides the user with text and graphical information about the configuration and status of the MFP. The touch screen allows you to control all of the MFP functions and features. SLEEP Use this to set the MFP to Sleep Mode. MENU Use this to open the MFP Information, Configuration, and other menus.
http://www.hp.com/go/clj9500mfp Features and buttons Function NUMERIC KEYPAD Use the keypad to type numeric values for the number of copies that are required and to specify other numeric values. Interpreting control-panel lights Use the following table to interpret the control-panel lights. Light State Indication Ready (green) Off The MFP is off, offline, or has experienced an error. On The MFP is ready to print. Blinking The MFP is going offline. 6 Chapter 1 – MFP basics Rev. 1.
1 Light State Indication Data (green) Off The MFP has no data to print. On The MFP has data to print, but is not ready or is offline. Blinking The MFP is processing or is printing the data. Off The MFP is functioning without error. On The MFP has experienced a critical error. Note the error message, and then turn the MFP off and on again. Blinking Action is required. See the control-panel display.
http://www.hp.com/go/clj9500mfp Control-panel home screen Use the following control-panel elements to gain access to MFP features. 1 1 touch this to use the copy screen 2 touch this to use the e-mail screen 3 touch this to use the fax screen 8 Chapter 1 – MFP basics 2 3 Rev. 1.
Setting the MFP defaults 1 Certain printing features and hardware (such as the duplex-printing accessory or a finishing device) must be configured through the printing-system software. Setting the MFP device defaults You can create default MFP device settings for several printing, copying, faxing, e-mail, and network features. To set device defaults at the control panel 1 Press the MENU button. 2 Scroll to and touch CONFIGURE DEVICE. 3 Scroll to and touch the configuration item that you want.
http://www.hp.com/go/clj9500mfp Loading input trays This section contains information about loading standard- and custom-size media into tray 1, tray 2, tray 3, and the 2,000sheet side input tray (tray 4). Caution To avoid a jam, never add or remove paper from tray 1 or open tray 2, tray 3, or the 2,000-sheet side input tray (tray 4) while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes only from tray 1. Send labels and envelopes to the face-up bin.
1 To load media in tray 1 1 Tray 1 is a multipurpose tray that holds a stack of media up to 5 mm (0.2 inch) in height, which equals approximately 100 sheets of 75 g/m² (20-lb paper), 10 envelopes, or 20 transparencies. If media is loaded in tray 1, the MFP default is to print media from tray 1 first. 2 Tray 1 provides a convenient way to print envelopes, transparencies, customsize paper, or other types of media without having to unload the other trays.
http://www.hp.com/go/clj9500mfp 4 Note To avoid jams, print sheets of labels one at a time. 4 Adjust the paper guides so they lightly touch the paper stack, but do not bend the paper. Make sure the paper fits under the tabs on the paper guides and not above the load level indicators. 5 Look at the control-panel display within a few seconds of loading the paper. (Remove and reload the media if the time has already elapsed.
To load tray 1 when the same paper is used for multiple jobs Use the following procedure if tray 1 is loaded continually with the same type of paper, and the paper is not usually removed from tray 1 between print jobs. The following procedures can also increase the MFP performance when printing from tray 1. CAUTION To avoid a jam, never add or remove paper from a tray while printing from that tray. 1 Touch MENU. 2 Touch PAPER HANDLING. 3 Touch TRAY 1 SIZE. 4 Touch the correct paper size.
http://www.hp.com/go/clj9500mfp 8 9 6 Touch the correct paper type. The control panel displays SETTING SAVED. 7 Touch EXIT to exit the menus. 8 Open tray 1. 9 Pull the first tray extension out until it stops. If you are printing on large media, also extend the second tray extension out until it stops. 10 Load (orient) media according to size and finishing options. For single-sided printing on preprinted paper, load the side to be printed on face up.
1 Loading tray 2 and tray 3 1 Tray 2 and tray 3 hold up to 500 sheets of standard media. To load detectable standard-size media in tray 2 and tray 3 2 Use this procedure to load detectable standard-size media in the tray. The following are the detectable sizes, which are marked inside the tray: • A4, Letter, A3, Legal, Executive, 11 x 17, B4, B5, A4-R, and Letter-R CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray. 3 1 Pull the tray open until it stops.
http://www.hp.com/go/clj9500mfp 4 4 Load (orient) the media according to size. CAUTION Do not load more media than the maximum that is indicated by the media-fill triangles at the back of the tray. 5 6 16 Chapter 1 – MFP basics 5 Set the custom/standard switch to Standard. 6 Slide the tray into the MFP. 7 Look at the control panel within a few seconds of closing the tray. (Open and close the tray if the time has already elapsed.) The control panel displays the tray size and type configuration.
Note Depending on the size that you selected, the MFP might prompt you to move the Custom/Standard switch in the tray to another position. The MFP might also prompt you to move the paper guides. Follow the instructions on the control panel, close the tray, and then repeat this procedure starting with step 7. 9 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed.
http://www.hp.com/go/clj9500mfp 1 To load undetectable standard-size media in tray 2 and tray 3 Use this procedure to load undetectable standard-size media in the tray. The following are the undetectable sizes, which are marked inside the tray: • CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray. 4 5 18 Chapter 1 – MFP basics 8K, 16K, A5, Statement, Executive, and 8.5 x 13 (216 x 330 mm) 1 Pull the tray open until it stops.
6 7 8 ENWW 6 Adjust the front (X) media guide by pressing tab on the guide and slide the guide until it gently touches the paper. 7 Set the Custom/Standard switch to Custom. 8 Slide the tray into the MFP. 9 Look at the control panel within a few seconds of closing the tray. (Open and close the tray if the time has already elapsed.) The control panel displays the tray size and type configuration.
http://www.hp.com/go/clj9500mfp 11 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed. Note If you are using media that is lighter or heavier than 75 g/m² to 105 g/m² (20 to 28 lb), or if you are using coated media or transparencies, set the media type for the tray. 12 20 Chapter 1 – MFP basics If the size and type settings are correct, touch EXIT to accept the settings.
1 To load custom media in tray 2 and tray 3 Use this procedure to load custom-size media in the tray. CAUTION To avoid a jam, never add or remove media from a tray while printing from that tray. 4 1 Pull the tray open until it stops. 2 Press the tab on the front (X) paper guide and slide the guide all the way out. 3 Press the tab on the left (Y) paper guide and slide the guide all the way out. 4 Load (orient) the media according to size. 5 Set the Custom/Standard switch to Custom.
http://www.hp.com/go/clj9500mfp 6 7 6 Adjust the left (Y) media guide by pressing the tab on the guide and slide the guide until it gently touches the paper. 7 Adjust the front (X) media guide by pressing tab on the guide and slide the guide until it gently touches the paper. 8 Note the orientation of the paper, as well as the value of the X dimension and the Y dimension. The X and Y dimensions are marked in the tray. You will need this information for a later step. 9 Slide the tray into the MFP.
Note If the size displayed on the control panel is CUSTOM, then the tray size is set to ANY CUSTOM. The tray will match any custom-size print job, even if the print-job dimensions are different from the dimensions of the paper that is loaded in the tray. If you prefer, you can specify the exact dimensions of the custom-size paper that is loaded in the tray. When you specify exact dimensions, the dimensions are displayed as the size, rather than CUSTOM. 11 Touch CUSTOM.
http://www.hp.com/go/clj9500mfp 17 To change the type setting, touch the correct paper type. The message SETTING SAVED is displayed for a moment, and then the size and type settings are displayed. Note If you are using media that is lighter or heavier than 75 g/m² to 105 g/m² (20 to 28 lb), or if you are using coated media or transparencies, set the media type for the tray. 18 24 Chapter 1 – MFP basics Touch EXIT to accept the settings. The tray is ready to use. Rev. 1.
1 To load the 2,000-sheet side input tray (tray 4) The 2,000-sheet side input tray (tray 4) holds up to 2,000 sheets of media. The 2,000-sheet side input tray (tray 4) only supports A4- or letter-size media. If you are using media that is lighter or heavier than 75 g/m2 to 105 g/m2 (20 to 28 lb), or if you are using coated media, set the media type for the tray. CAUTION To avoid a jam, never add or remove media from the tray while printing from that tray.
http://www.hp.com/go/clj9500mfp 3 Note The number of sheets that can be loaded might vary depending on the type of media. Use the media-fill triangles to determine how much media to load. Make sure that the corners of the media are not folded. The 2,000-sheet side input tray (tray 4) supports letter, A4, A4-R, and letterR media. 26 Chapter 1 – MFP basics 3 Close the bottom door, and then close the top door.
Changing and setting the media size and type for a tray You can configure the MFP input trays by type and size. You can load different media in the input trays and then request media by type or size. Note If you have used previous HP LaserJet printers or MFPs, you might be accustomed to configuring tray 1 to first mode or cassette mode. To duplicate the settings for first mode, configure tray 1 for Size = ANYSIZE and Type = ANY.
http://www.hp.com/go/clj9500mfp To set a standard size for tray 2, tray 3, and the 2,000-sheet side input tray (tray 4) The MFP automatically detects the size that is loaded, so you do not need to set the size manually. To set or change a custom size for tray 2 and tray 3 1 Make sure that the switch inside the tray that you want to configure is in the Custom position. 2 A message on the control panel prompts you to specify the paper size.
To set or change a media type for any tray 1 2 Press the MENU button. 3 Touch PAPER HANDLING. 4 Touch TRAY X TYPE. 5 Touch the appropriate type setting for the media that you are using. Note 6 ENWW 1 Determine the correct media-type selection for your media. The default media type is plain. Touch EXIT to exit the menu.
http://www.hp.com/go/clj9500mfp 30 Chapter 1 – MFP basics Rev. 1.
Copying 2 This MFP functions as a standalone, walk-up color or black-and-white copier—you do not have to have software installed or have your computer turned on to make copies. You can easily adjust copy settings at the control panel. Originals can be copied using either the ADF or the scanner glass. The MFP can process copying, printing, and digital-sending jobs simultaneously. This chapter provides information about how to make black-and-white or color copies and how to change copy settings.
http://www.hp.com/go/clj9500mfp Copy-screen layout The following figure and table provide information about features and buttons on the copy screen. 32 Chapter 2 – Copying Rev. 1.
Features and buttons Function Provides access to “What is this?” Help or “Show me How.” (Help) 2 READY Indicates that the MFP is ready to copy. (Additional status messages might appear on this line.) DESCRIBE ORIGINAL Allows you to select size, type, orientation, image content, and additional features of the original copy. COLOR COPIES Allows you to select color copies. BLACK COPIES Allows you to select black and white copies. Reduce/Enlarge Reduces or enlarges the size of the copy.
http://www.hp.com/go/clj9500mfp Features and buttons Function COPY SETTINGS Displays settings that describe the output features of the document, such as paper size, simplex/duplex, and stapling. START Starts copying the document. BACK Moves back one screen on the control-panel display. CANCEL Each lower-level screen (any screen below the main screen) on the touch screen includes a CANCEL option. Touching CANCEL negates any changes that you made, and takes you back to the previous screen.
Copying instructions For standard-size media, the size of the original is automatically detected when the document is placed on the scanner glass or in the ADF, and the appropriate size of media is used for the copy. You can override the auto-detect feature by specifying the required input (DESCRIBE ORIGINAL) and output (COPY SETTINGS) at the control panel.
http://www.hp.com/go/clj9500mfp Copying by using the default settings (one-touch copying) The following are the default settings for copying: • • Note • • • • • • One copy Letter- or A4-size original and letter-size copy The MFP automatically detects the original size and makes a same-size copy. The factory default paper-size setting is Letter or A4 only if no media size is detected.
To make color copies by using the default settings 1 Place the document face-down on the scanner glass or in the ADF. 2 Touch COPY. 3 Select color copies. 4 Touch START. 2 To make black and white copies by using the default settings 1 Place the document face-down on the scanner glass or in the ADF. 2 Touch COPY. 3 Select black copies. 4 Touch START. Copying by using user-defined settings Using the following steps, you can change the settings for your copies.
http://www.hp.com/go/clj9500mfp 3 Touch COLOR or BLACK & WHITE copies. 4 Make any necessary adjustments to the contrast and the reduction or enlargement by using the LIGHT/DARK bar and the REDUCE/ENLARGE option in the image-modification section of the graphical display. 5 Touch DESCRIBE ORIGINAL to view your options. You can select BASIC options or ADVANCED options. After you make your selections, touch OK.
Description of use Text Optimize for the best text quality. Photo Optimize for printed or half-tone original graphics. Glossy photo Optimize for glossy photographs and for continuous tone photographic originals. Mixed Optimize for mixed text and graphics. Advanced (button) An adjustment to optimize more toward text or graphics in mixed mode. 6 ENWW 2 Touch COPY SETTINGS to view your options. You can touch the Advanced tab to see more options.
http://www.hp.com/go/clj9500mfp Basic tab What to select SIZE Select Auto (media size is matched to original size), or the copy size that you want. Be sure that you have loaded the correct media size in the tray. NUMBER OF SIDES Select 1-sided or 2-sided. BACK SIDE ORIENTATION Select Normal or Flip (applies when 2-sided copying is selected). PAGES PER SHEET Select 1, 2, 4, or Booklet.
Stapling options depend on your finishing device and the media size that you selected. For the 3,000-sheet stapler/stacker, the selections are None, Corner, 1, 2, 3, or 6. For the multifunction finisher, the selections are None, 1, 2, or Booklet. STAPLE 7 Note 8 ENWW Advanced tab What to select COLLATION Select Collated or Uncollated. 2 OUTPUT BIN Select the output destination for your finishing device.
http://www.hp.com/go/clj9500mfp Copying from the scanner glass Use the scanner glass to copy small, lightweight (less than 46 g/m² or 12 lb), or irregularly sized originals, such as receipts, newspaper clippings, photographs, or old or worn documents. The scanner glass is also used to copy books, magazines, and manuals. 1 Place the document face-down on the scanner glass. 2 Make any image modifications, and choose any copy settings, if necessary.
Copying books You can use the scanner glass to copy books. 1 Place the book face-down on the scanner glass. 2 Align the book. The book is correctly aligned if the book binding is in line with the book icon at the top of the scanner glass. 3 Touch COPY. 4 Touch DESCRIBE ORIGINAL. 5 Select Book as the size. 6 Touch OK. Note You can skip a page by touching the Skip Page button above the page icon. Touch the button once to skip the left page and twice to skip the right page.
http://www.hp.com/go/clj9500mfp Creating a job to be copied later Turning on the stored job setting indicates that you want the copy job to be stored on the MFP hard disk, and that you will print the job later. 1 Select your basic copy settings (see “Copying by using user-defined settings” on page 37). 2 Touch the Advanced tab. 3 For the Stored Jobs option, select On. A pop-up dialog box appears, asking for the User Name, Job Name, and Personal Identification Number (PIN), if required.
Reduce or enlarge The MFP has an autoscaling feature. If the original paper size differs from the copy paper size, the MFP can autodetect a size mismatch between the original page size and the copy page size. The scanned image of the original page is reduced or enlarged automatically to match the copy paper size. You can override autoscaling by using the reduce and enlarge feature.
http://www.hp.com/go/clj9500mfp Background Removal If you are copying a document that is printed on colored paper or the original is thin and makes the backside image show through, you can enhance your copy quality by removing the background. Adjust the amount of background removal by touching the arrows on the Background Removal Control. The slider moves to the lighter or darker area of the Background Removal Control bar for increased or decreased background removal.
Setting copy defaults The defaults for several copy settings can be controlled by the administrator. To set or change the following copy defaults, perform the following steps: 2 1 Touch MENU. 2 Touch CONFIGURE DEVICE. 3 Touch COPYING. 4 Select the copy setting that you want to change. Copy setting Description COLOR MODE Sets the MFP to default to color or black and white copies. NUMBER OF SIDES The copy can have one side (simplex) or two sides (duplex) printed on each page.
http://www.hp.com/go/clj9500mfp Copy setting Description SHARPNESS Indicates the sharpness of the image when it is copied. BACKGROUND REMOVAL Indicates how much background is removed when an image is copied. 48 Chapter 2 – Copying Rev. 1.
Digital sending and e-mail 3 To configure the embeded Send to e-mail feature, you must either know the Internet Protocol (IP) address or hostname of the Simple Mail Transfer Protocol (SMTP) server on your network, or use the Find Servers menu option to attempt to locate the server. The MFP uses SMTP to send e-mail messages with attachments containing the image that is scanned at the MFP.
http://www.hp.com/go/clj9500mfp 5 You can touch FIND SEND GATEWAYS to let the MFP search the local network for LDAP and SMTP servers. If this is successful, go to step 8. Otherwise, go to step 6. 6 Touch SMTP GATEWAY and then enter the IP address or hostname of the SMTP server. If a LDAP server is available, touch LDAP GATEWAY and then enter the IP address or hostname of the LDAP server. 7 Touch OK. 8 Touch TEST SEND GATEWAYS to test the configuration.
Sending documents The MFP scans at a 600 pixels-per-inch (ppi) resolution. The MFP scans both black-and-white and color originals. You can place originals either on the scanner glass or in the ADF. The scanner glass accommodates all sizes of media, including irregular-size documents, books, stapled documents, previously folded documents, and photographs. You can use the default settings or change the scanning preference and file formats. The following are the default settings: • • Color .
http://www.hp.com/go/clj9500mfp 5 Touch FROM: and, using the pop-up keyboard, type your e-mail address. Note Touch to delete any incorrect keystrokes. 6 Touch TO: and then type the recipient e-mail address. 7 Touch CC: and then type the e-mail address of any copy recipients, if necessary. If you want to send a blind copy to an e-mail address, touch BCC: and type the address of the recipient. 8 Touch SUBJECT: and then type the subject of your e-mail.
Note • JPG: Although a .JPG file does not have the same quality as a PDF, the recipient can view a JPG file easily using an Internet browser. This file format produces one e-mail attachment for each scanned page. The recipient can manipulate the .JPG files and import them into various programs. • TIFF: A .TIFF is a standard file format that interfaces well with many computer programs and can be manipulated by the recipient. This file format produces one e-mail attachment for each scanned page.
http://www.hp.com/go/clj9500mfp 7 Touch CC: and then type the e-mail address of any copy recipients, if necessary. If you want to send a blind copy to an e-mail address, touch BCC: and type the address of the recipient. 8 Touch SUBJECT: and then type the subject of your e-mail. 9 Touch OK. 10 Press START. Using the auto-complete function When you open the To, CC, or From screens in the Send to E-mail feature, the auto-complete function is invoked.
Using the address book The private address book and the local address book store frequently-used e-mail addresses. These books can be shared between MFPs that use the same server to access the HP MFP Digital Sending software. Note Addresses can be added or deleted to the private and local address books, but the user must be authenticated in order to add addresses to their private address book. If authentication is not complete, the addresses are added to the local address book.
http://www.hp.com/go/clj9500mfp Creating a recipient list Complete these steps on the touch screen of the graphical display: 1 Touch E-MAIL. 2 Touch TO: to gain access to the keyboard screen. 3 Type the first letter of the name. Note The MFP starts at the beginning of the address list unless you type in the first letter of the name. 4 Touch 5 Navigate in the address book using the scroll bar. to gain access to the address book.
4 Faxing Note In some countries/regions, the HP LaserJet MFP Analog Fax Accessory 300 is standard on the HP Color LaserJet 9500mfp. The HP LaserJet MFP Analog Fax Accessory 300 requires telecommunication certification by country/region. Check with your sales representative or at www.hp.com/clj9500mfp/fax/countries-regions for a list of the certified countries/regions that offer fax as a standard capability.
http://www.hp.com/go/clj9500mfp Country/region support To select this country/region Select this country/region from the location setting list Latvia Norway, Sweden, or Russian Federation Liechtenstein Austria or Switzerland Lithuania Norway, Sweden, or Russian Federation Morocco Spain Slovenia Hungary or Poland The MFP can function as a standalone analog fax machine.
Note Although the MFP also supports LAN faxing through the HP MFP Digital Sending Software Configuration Utility, that utility is available as an option and is not discussed in this chapter. For information about LAN faxing, see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide.
http://www.hp.com/go/clj9500mfp Connecting the fax to a phone line When connecting the fax to a phone line, make sure that the phone line for the fax is a dedicated line that is not used by any other devices. This line should be an analog line, because the fax will not function correctly when it is connected to some digital PBX systems. If you are unsure about what type of line you have, contact your telecom provider.
2 Note Plug the other end of the phone cord completely into the phone jack on the wall to finish the installation. The fax function for the HP Color LaserJet 9500mfp will not function until the required items are entered into the appropriate menus on the control panel. See “Establishing the required fax settings” on page 62. 4 Verifying the fax operation Verify that the MFP fax is functioning by checking the MFP control-panel display. The fax option should appear on the screen.
http://www.hp.com/go/clj9500mfp Establishing the required fax settings After the fax is installed, you must establish these settings before you can use the fax: • • • Date and time Location (country/region) Fax header (phone number and company name) This information is used in the fax header that is printed on all outgoing faxes. Note In the U.S. and many other countries/regions, setting the date, time, location, phone number and company name is a legal requirement.
Using the Fax Settings menu Use the Fax Settings menu to establish the required fax settings. Press the MENU button on the MFP control panel to open the Fax Settings menu. Note If you have the HP MFP Digital Sending Software installed and the LAN fax is enabled, the fax settings do not appear on the menu because the settings are only used to configure the analog fax. Only one type of fax can be enabled at a time, and only the controls for that fax appear on the control-panel display.
http://www.hp.com/go/clj9500mfp Setting or verifying the date and time The date and time setting for the fax is the same value as the MFP date and time setting. If you are turning on the MFP for the first time, you will be prompted for this information. To verify or change the date and time settings 1 Press the MENU button. 2 Scroll to and touch FAX. 3 Scroll to and touch FAX SETUP REQUIRED. 4 Scroll to and touch DATE/TIME. 5 Select the date and time formats, and then type the date and time.
To verify or change the location 1 Press the MENU button. 2 Scroll to and touch FAX. 3 Scroll to and touch FAX SETUP REQUIRED. 4 Scroll to and touch FAX HEADER. 5 Scroll to and touch LOCATION. 6 Scroll through the list until your country/region appears, and then touch the country/region to select it. Setting or verifying the fax header The fax header setting is used to set a phone number and company name that appear in the fax header. This information is required and must be set.
http://www.hp.com/go/clj9500mfp 6 Type a phone number and then touch OK. 7 Touch COMPANY NAME. 8 Type the company name, and then touch OK. If the fax option appears on the control-panel display and the message “Not Configured” does not appear, you have completed the setup and can use the fax feature. 66 Chapter 4 – Faxing Rev. 1.
Fax feature screen Use the Fax feature screen to send faxes. Press the Fax option that appears on the MFP control-panel display to open this screen. Note The Phone Book option appears only if you set the feature in the HP MFP Digital Sending Software Configuration Utility. 4 Status message bar While the MFP is sending and receiving faxes, status information such as Ready, Receiving call, and Page sent appears in the status bar at the top of some touch-screens.
http://www.hp.com/go/clj9500mfp Sending faxes Use one of three basic methods to specify numbers to send a fax: • • • Note Type the number manually Specify the number by using speed dial Specify the number by using the phone book (available only if the HP MFP Digital Sending Software Configuration Utility is installed and the phone book has been populated) For online information about sending a fax, touch ? on the screen to open the Help menu, and then touch SEND A FAX under the list of help topics.
1 Place the document in the ADF or on the scanner glass. 2 On the control-panel display, touch the FAX option. You might be prompted to type a user name and password. 3 Touch SETTINGS. Verify that the Describe Original settings are appropriate for your original.
http://www.hp.com/go/clj9500mfp 4 Note 5 Note 6 Note Type a phone number by using the keyboard that appears on the control-panel display. If a two-second pause is needed, type a comma (,) after a prefix number (such as a “9” or “0”) to allow the internal phone system time to reach an outside line before the remainder of the number is dialed. To specify additional phone numbers, touch NEXT NUMBER. To remove a number from the list, scroll to and highlight the number and then touch REMOVE.
1 Follow steps 1 through 3 in the procedure “Sending a fax by typing the number manually” on page 69. 2 Scroll to and touch SPEED DIAL. 3 Touch the check box in front of the speed dial name that you want to send the fax to. 4 Touch OK. The speed dial name should be listed on the Fax Recipient screen. 5 Touch START to send the fax. (You can touch START on the touch-screen or press the START button on the control panel.
http://www.hp.com/go/clj9500mfp If you have the HP MFP Digital Sending Configuration Utility installed on your MFP you can use the following procedure to send a fax by using the phone book. 1 Follow steps 1 through 3 in the procedure “Sending a fax by typing the number manually” on page 69. 2 Scroll to and touch PHONE BOOK. 3 Scroll to and highlight a name or a number in the list, and then touch ADD to include the name or number in the window. You can add as many names and numbers as you want to.
Canceling a fax Canceling the current fax transmission The Cancel Current Transmission menu appears only if an outgoing fax call is in progress. Note The cancel operation can require up to 30 seconds to complete. 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch CANCEL CURRENT TRANSMISSION. Note ENWW While a fax or faxes are being deleted, a “Canceling fax” message appears in the status bar.
http://www.hp.com/go/clj9500mfp Canceling all pending faxes This feature deletes all of the outgoing faxes that are stored in memory. However, if a fax is in the process of being transmitted, that fax is not deleted. Note If any outgoing faxes are waiting in memory, they are also deleted. 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch CANCEL ALL PENDING TRANSMISSIONS. Speed dial Use speed dial to assign a speed dial name to a single number or a group of numbers.
3 Touch the Edit tab. 4 Touch the NEW SPEED DIAL option. 5 Type a number by using the control-panel keyboard. If you want to specify more than one number, touch NEXT NUMBER and then specify another number. Repeat this step to define all of the numbers for the speed dial. 6 Touch NAME. 7 Type a name for the speed dial using the control-panel keyboard. 8 Touch OK. Note After you have created a speed dial group, you cannot add or delete individual numbers from it.
http://www.hp.com/go/clj9500mfp Changing the sharpness setting Use the Sharpness setting to specify the resolution that the scanner uses when the MFP scans your original. Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply. Note Increasing sharpness increases resolution, which also increases the transmission time. To change the sharpness setting 1 Touch the FAX option. 2 Touch SETTINGS. 3 Touch the FAX SETTINGS option.
Changing the background setting If you are faxing a document that is printed on colored paper, you can enhance your fax copy quality by removing the background that might cause your fax copy to streak or blur. To change the background setting 1 Touch the FAX option. 2 Touch SETTINGS. 3 Touch the FAX SETTINGS option. 4 On the Enhance tab, touch the left arrow to increase the appearance of background or touch the right arrow to decrease the background. 5 Touch OK.
http://www.hp.com/go/clj9500mfp Changing the light/dark setting The light/dark setting adjusts how light or dark the transmitted image will appear on the recipient’s fax machine. To change the light/dark setting 1 Touch the FAX option. 2 Touch SETTINGS. 3 Touch the Light arrow to lighten the image or touch the Dark arrow to darken the image. 4 Touch OK. Receiving faxes When the fax receives incoming faxes, it stores them in memory before printing.
You can change the fax receive default settings to modify the way a fax is received: • • • • • • Note Select the number of rings-to-answer Print date, time, and page number on faxes (stamp) Select input paper tray and destination bin Forward faxes to another number Block faxes from certain numbers Schedule printing of faxes You cannot cancel incoming faxes.
http://www.hp.com/go/clj9500mfp The following bulleted fax settings are not described in this manual but are described in the User Reference Guide on the CD-ROM: • • • • • • • • Setting error correction mode Setting JBIG compression mode Setting the overlay header Setting dialing mode Setting redial interval Setting dial-tone detection Stamp received faxes Setting the fit-to-page option Setting the modem volume Use the following procedure to set the modem volume.
Setting the ringer volume Use the following procedure to set the ringer volume for the local fax. To set the ringer volume 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SETUP OPTIONAL. 4 Scroll to and touch RINGER VOLUME. 5 Scroll to and touch OFF, MEDIUM (default), or LOUD. Setting outgoing fax resolution Use this setting to establish the resolution for outgoing fax transmissions.
http://www.hp.com/go/clj9500mfp To set the outgoing fax resolution 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX SEND. 4 Scroll to and touch DEFAULT RESOLUTION. 5 Touch STANDARD (200 x 100 dpi), FINE (200 x 200 dpi; default), or SUPERFINE (300 x 300 dpi) to select the resolution. Note The higher the resolution, the longer the transmission time that is required. 82 Chapter 4 – Faxing Rev. 1.
Setting dialing and detection options Use the following procedures to set a dialing prefix, redial options, or tone detection. Setting a dialing prefix Use the dialing prefix setting to specify a prefix number (such as a “9” to gain access to an outside line) that is automatically added to all phone numbers when they are dialed. To set a dialing prefix Note You might need a pause between the prefix and the phone number. To insert a two second pause, type a comma (,). 1 Press the MENU button.
http://www.hp.com/go/clj9500mfp 5 Touch OFF (default) to turn off dialing prefix, or touch CUSTOM to see the keyboard on the control-panel display and type a prefix. 6 Type the prefix number(s), and then touch OK. Setting the redial-on-busy feature The redial-on-busy setting specifies the number of times (0 through 9) that the fax redials a number when it is busy. The interval between retries is established in the redial interval setting. To set redial-on-busy 1 Press the MENU button. 2 Touch FAX.
Setting the paper tray The paper tray setting selects the MFP tray from which to pull paper for printing faxes. To select the paper tray 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch FAX PAPER TRAY. 5 Scroll to and touch the number for the tray (default=0), and then touch OK.
http://www.hp.com/go/clj9500mfp Setting the destination bin The destination bin setting specifies the MFP output bin to receive the printed fax. To set the destination bin 1 Press the MENU button. 2 Touch FAX. 3 Scroll to and touch FAX RECEIVE. 4 Scroll to and touch FAX DESTINATION BIN. 5 Scroll to and touch the number of the bin (default=0), and then touch OK. 86 Chapter 4 – Faxing Rev. 1.
Troubleshooting fax Use the following checklist to help identify the cause of any fax-related problems that you encounter. • Are you using the phone cord that came with the MFP? The fax functionality has been tested with the supplied phone cord to meet RJ11 specifications. Do not substitute another phone cord. The analog fax requires an analog phone cord. It also requires an analog phone connection.
http://www.hp.com/go/clj9500mfp • Note Roll-over lines: A phone system feature where a new call “rolls over” to the next available line when the first incoming line is busy. Try attaching the fax to the first incoming phone line. The fax will answer the phone after it rings the number of times that is set in the rings-to-answer setting. Roll-over lines can cause problems with the ability to receive faxes. HP recommends that you do not use roll-over lines.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax, the messaging service answers the call and the fax is not able to receive faxes. If the rings-to-answer setting for the fax is lower than that of the messaging service, the fax answers all calls and no calls are routed to the messaging service.
http://www.hp.com/go/clj9500mfp OPERATIONAL / ENABLED1 - The analog fax is installed and ready. OPERATIONAL / DISABLED1 - The fax is installed and operational. However, HP Digital Sending utility has either disabled the MFP fax feature or has enabled LAN fax. When LAN fax is enabled, the analog fax feature is disabled. Only one fax feature (either LAN fax or analog fax) can be enabled at a time. NON-OPERATIONAL / ENABLED/DISABLED1 A firmware failure has been identified.
Fax feature is not operating Use this table to identify and solve fax malfunctions. Problem Cause Solution The fax is installed but the option HP Digital Sending Software utility has Use the HP Digital Sending Software utility to does not appear on the MFP disabled the analog fax feature. enable the analog fax feature. control-panel display. The fax menus are not appearing on the MFP control-panel display. The fax is not operating correctly. ENWW Check the fax status.
http://www.hp.com/go/clj9500mfp Problem 92 Chapter 4 – Faxing Cause Solution The formatter board is faulty. Contact your HP service representative for service. The LAN fax is enabled. This is normal operation. When the HP Digital Sending Software enables LAN fax, the analog fax is disabled and the fax menu, which is used only for the analog fax, does not appear. Rev. 1.
General fax problems Use this table to solve fax problems. Problem Cause Recommended action The fax was not transmitted. The JBIG mode is enabled and the receiving fax does not have JBIG capability. Turn JBIG off. See chapter 4 of the User Reference Guide on the CD-ROM for more information. An OUT OF MEMORY message appears on the status message bar. The MFP storage disk is full. Delete some files from the disk. The print quality of a photo is poor or prints as a gray box.
http://www.hp.com/go/clj9500mfp Problem Cause Recommended action Even after the Cancel button on the MFP keyboard was pressed to cancel a fax transmission, the fax was still sent. The Cancel button on the keyboard does not cancel fax transmissions. Cancel faxes by using the Fax menu. See “Canceling a fax” on page 73. No Phone Book feature appears. The Phone Book feature has not been Use the HP MFP Digital Sending Software enabled. Configuration utility to enable the phone book feature.
Problem Cause A mix of names and numbers appears in the recipients box. It is normal for both names and No action is necessary. numbers to appear, depending on where they are from. The phone book lists names and all other databases list numbers. The fax call report prints at an unwanted time, even when the schedule printing of faxes is on. The schedule printing of faxes does not control printing of the fax call report. The fax call report settings need to be changed.
http://www.hp.com/go/clj9500mfp Problem Cause Recommended action The volume for sounds coming from the fax is too loud or too quiet. The volume setting needs to be adjusted. See chapter 4 of the User Reference Guide on the CD-ROM for more information about changing the sound-volume settings. Receiving fax problems Use this table to solve problems that might occur when receiving faxes. Problem Cause Solution Incoming fax calls are not being answered by the fax (no fax detected).
Problem Cause Incoming fax calls are not being answered by the fax (no fax detected) (continued). The phone cord might not be See “Connecting the fax to a phone line” on connected correctly, or the phone cord page 60 to check the installation. Make sure is not working. that you are using the phone cord that came with the fax. ENWW Solution The phone line might not be working. Disconnect the fax from the phone jack on the wall and connect a phone.
http://www.hp.com/go/clj9500mfp Problem Cause Solution Faxes are transmitting or being received very slowly. You might be sending or receiving a very complex fax, such as one that contains many graphics. Complex faxes take longer to send or receive. The receiving fax machine might have The fax only sends the fax at the fastest a slow modem speed. modem speed the receiving fax machine can use. The resolution of the sent or received fax is very high.
Problem Cause Solution If the phone-line connection is poor, the fax and the receiving fax machine slow down the transmission to adjust for errors. Cancel and resend the fax. Have the phone company check the phone line. Faxes are not printing to the MFP. The input tray that is specified for fax feeding contains no media. Load media. Any faxes that were received while the input tray was empty are stored and will be printed after the tray is refilled. The schedule printing of faxes is set.
http://www.hp.com/go/clj9500mfp Sending fax problems Use this table to solve problems that might occur when sending faxes. Problem Cause Solution Faxes stop during sending. The fax machine that you are sending Try sending to another fax machine. to might be malfunctioning. Your phone line might not be working. Disconnect the fax from the phone jack on the wall and connect a phone. Try to make a phone call to verify that the phone line is working. 100 Chapter 4 – Faxing Rev. 1.
Problem Cause Solution The MFP is receiving faxes but is If the fax is on a PBX system, the PBX Disable the detect dial-tone setting (see not sending them. system might be generating a dial “Setting the paper tray” on page 85). tone that the fax cannot detect. The phone connection might be poor. Try again later. The fax machine that you are sending Try sending to another fax machine. to might be malfunctioning. Your phone line might not be working.
http://www.hp.com/go/clj9500mfp Problem Cause Solution Sent faxes are not arriving at the receiving fax machine. The receiving fax machine might be off or might have an error condition, such as being out of paper. Call the recipient to make sure the fax machine is on and ready to receive faxes. A fax might be in memory because it is waiting to redial a busy number, or other jobs ahead of it are waiting to be sent.
Error codes This table lists the error codes that are identified in the fax activity log. Value Description 0-15 Connection enablement failure errors 0 1 2 3 4 5 Normal and proper end of connection Ring detect without successful handshake Call aborted, from +FKS or No loop current Ringback detected, no answer (timeout) Ringback detected, answer without CED 16-31 Call establishment errors 16 17 Unspecified Phase A error No answer (T3.
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Value Description 80 81 82 83 84 85 86 87 88 Unspecified transmit Phase D error RSPREC error No response to MPS repeated 3 times Invalid response to MPS No response to EOP repeated 3 times Invalid response to EOP No response to EOM repeated 3 times Invalid response to EOM Unable to continue after PIN or PIP 112-143 Receive negotiate errors 112 113 114 115 116 Unspecified receive Phase B error RSPREC error COMREC error T.30 T2 timeout, expected page not received T.
http://www.hp.com/go/clj9500mfp Value Description 144 145 146 147 Unspecified receive Phase C error Missing EOL after 5 seconds (3.2/T.4) Bad CRC or frame (ECM mode) DCE to DTE buffer overflow 160-191 Receive termination errors 160 161 162 163 Unspecified receive Phase D errors RSPREC invalid response received COMREC invalid response received Unable to continue after PIN or PIP 192-223 Undefined 224-255 Undefined 106 Chapter 4 – Faxing Rev. 1.
Fax product specifications Environmental specifications Operating environment Temperature: 10°C to 32.5°C (50°F to 91°F) Relative humidity: 20% to 80% (no condensation) Storage environment Temperature: -20°C to 40°C (-4°F to 104°F) Relative humidity: less than 95% (no condensation) Fax specifications 4 Fax compatibility CCIT/ITU-T Group 3, EIA/TIA Class 1, Class 2.
http://www.hp.com/go/clj9500mfp Transmission speeds and standards supported V.17 14,400, 12,000, 9,600, 7,200 bps V.33 at 14,400, 12,000 bps V.29 at 9,600, 7,200 bps V.27ter at 4,800 and 2,400 bps V.34 at 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600 bps Modem speed Up to 33.
5 Printing Customizing tray 1 operation This chapter contains information about printing tasks that are performed at the MFP’s control panel. See the User Reference Guide on the CD-ROM for information about the printer drivers and printing software programs. Customize tray 1 to fit your printing needs by selecting one of these options: • Any time the tray has media loaded in it.
http://www.hp.com/go/clj9500mfp When TRAY 1 SIZE=any size and TRAY 1 TYPE=anything except Any type, an option appears in the Paper Handling menu to configure the size as well as the type settings for tray 1. Manually feeding paper from tray 1 The manual-feed feature is another way of printing on special paper from tray 1, such as envelopes or letterhead. If CONFIGURE DEVICE, SYSTEM SETUP, MANUAL FEED is set to YES, the printer prints only from tray 1.
Using the job-storage features You can store a job on the hard-disk and print it at a later time. To use job storage, you must have a hard-disk drive installed in the MFP and must configure the printer driver correctly. Note In the printer driver, make sure to provide a unique identity for jobs before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted.
http://www.hp.com/go/clj9500mfp For using this feature on later versions of Mac OS, visit www.hp.com/clj9500mfp for the latest information about the job storage feature support. Private jobs Use the private printing feature to specify that a job cannot be printed until you release it by using a four-digit personal identification number (PIN) at the MFP control panel. You specify the PIN in the printer driver, and the PIN is sent to the MFP as part of the print job.
5 Touch PRINT, select the number of desired copies using the numeric keypad or the Up or Down arrow, and then next to it.) touch OK. (The PRINT icon should have 6 Use the numeric keypad to type the PIN, and then touch OK. To delete a private job A private job is automatically deleted from the hard-disk after you print it. If you want to delete the job without printing it, use this procedure. 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME.
http://www.hp.com/go/clj9500mfp To store a print job on the hard-disk accessory, select the Stored Job option in the printer driver. Note The MFP must have a hard disk installed in order to use this feature. To print a stored job You can print a job that was stored on the hard-disk at the MFP control panel. 1 Press the MENU button. 2 Scroll to and touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 To print the default number of copies, touch CONTINUE.
3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Scroll to DELETE, and then touch OK. If DELETE has next to it, the job requires a PIN to delete. See “Private jobs” on page 112. QuickCopy jobs The QuickCopy feature prints the requested number of copies of a job and stores a copy on the hard-disk. Additional copies of the job can be printed later. This feature can be turned off from the printer driver.
http://www.hp.com/go/clj9500mfp To print additional copies of a QuickCopy job This section describes how to print additional copies of a job that is stored on the hard disk at the control panel. 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Scroll to and touch PRINT or touch DELETE. If you select print, enter the number of copies that you want to print. Note 6 If PRINT has next to it, the job requires a PIN to print.
3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Scroll to and touch DELETE. If DELETE has next to it, the job requires a PIN to delete. See “Private jobs” on page 112. Proof and hold jobs The proof and hold feature provides a quick and easy way to print and proof a copy of a job before printing the additional copies. To store the job permanently and prevent the MFP from deleting it when space is needed for something else, select the Stored Job option in the printer driver.
http://www.hp.com/go/clj9500mfp To print a proof and hold job You can print the remaining copies of a held job at the control panel. 1 Press the MENU button. 2 Touch RETRIEVE JOB. 3 Scroll to and touch USER NAME. 4 Scroll to and touch your job. 5 Enter the number of copies that you want to print. If PRINT has 6 next to it, the job requires a PIN to print. See “Private jobs” on page 112. Touch OK to start printing.
5 Touch DELETE. If DELETE has 6 next to it, the job requires a PIN to delete. See “Private jobs” on page 112. Touch YES to delete the file when DELETE FILENAME XXX appears on the control-panel display.
http://www.hp.com/go/clj9500mfp 120 Chapter 5 – Printing Rev. 1.
Control panel menus 6 The control-panel menu layout shows the menus that everyone uses while protecting the menus that administrators use. Everyone typically uses the first three menus in the list. Administrators and service technicians use the other items, which can be protected with a personal identification number (PIN). Perform most routine printing tasks from the computer by using the printer driver or the software program. These settings override the MFP control-panel settings.
http://www.hp.com/go/clj9500mfp To navigate through the control-panel menus 1 Press the MENU button to open the control-panel menus. 2 Scroll to and touch the menu that you want. (If you need to select a submenu, use the arrows to scroll again, and then touch the submenu.) Note 3 An arrow next to a menu item indicates that a submenu is available. Scroll to and touch the value that you want, and then touch it.
Retrieve job menu Note 6 If no private, stored, quick copy, or proof and hold jobs are stored on the MFP hard disk or in random-access memory (RAM), the message NO STORED JOB appears when the menu is selected. 1 A list of user names appears. 2 Select a user name, and a list of jobs that are stored for that user appears. 3 Select a job name, and print or delete that job. If a job requires a PIN before it can be printed or deleted, next to the PRINT or DELETE command and a PIN must be typed.
http://www.hp.com/go/clj9500mfp Item Explanation ALL PRIVATE JOBS JOB 1 JOB 2 JOB 3 JOB 4 Use this item to select which print jobs to work with. Select the ALL PRIVATE JOBS option to see a list of all of the print jobs for that user that require a PIN. PRINT DELETE Use this item to print or delete the selected job. If a job requires a PIN to be printed or deleted, DELETE command, and a PIN must be provided.
Information menu 6 To print an information page, scroll to the information page that you want and touch OK. . Item Explanation PRINT MENU MAP Use this item to generate a menu map of the layout and the current control-panel menu settings. PRINT CONFIGURATION PAGE Use this item to generate a page that indicates the status of all of the consumables. The MFP returns to the READY state when the page is completed.
http://www.hp.com/go/clj9500mfp Item Explanation PRINT DEMO Use this item to generate a demonstration test page that describes the printer features. PRINT RGB SAMPLES Use this item to generate a color palette with the associated RGB values. PRINT CMYK SAMPLES Use this item to generate a color palette with the associated CMYK values. PRINT FILE DIRECTORY Use this item to generate a directory page that contains information for all of the installed mass storage devices.
Paper handling menu 6 When paper-handling settings are correctly configured at the control panel, you can print by selecting the type and size of media from the driver or software program. Some items in this menu (such as duplex and manual feed) are available from specific software programs, or from the driver (if the appropriate driver is installed). Driver and software program settings override control-panel settings.
http://www.hp.com/go/clj9500mfp Item Values Explanation TRAY SIZE=*ANY SIZE *ANY SIZE LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8.5X13 11X17 12X18 A3 A4 A4 ROTATED A5 RA3 B5(ISO) B5(JIS) B4(JIS) EXECUTIVE(JIS) DPOSTCARD(JIS) 8K 16K ENVELOPE #10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM ANY CUSTOM Use this item to set the paper size for tray 1, tray 2, tray 3, and the 2,000-sheet side input tray (tray 4). Substitute the tray number for .
6 Item Values Explanation TRAY TYPE=*ANY TYPE *ANY PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT<75 G/M2 HEAVY 105-119 G/M2 CARD STOCK>163 GLOSSY 75-105 G/M2 HEAVY GLOSSY NON HP HVY GLOSSY HIGH GLOSS IMAGES TOUGH PAPER ENVELOPE Use this item to specify the type of media in each tray. Substitute the tray number for .
http://www.hp.com/go/clj9500mfp Item Values Explanation TRAY CUSTOM UNIT OF MEASURE X DIMENSION Y DIMENSION This message appears when the custom switch is in the CUSTOM position and you select CUSTOM from the list of media sizes. The listed values are available in a pop-up menu where you select millimeters or inches as the unit of measure and set the X and Y dimensions of the custom paper size. 130 Chapter 6 – Control panel menus Rev. 1.
Configure device menu 6 This menu contains controls for all of the MFP administrative functions. Originals submenu This submenu controls the default settings for several of the copying functions that relate to the type of originals that are being copied. Note ENWW When a value is specified with an (*), that value is the factory (default) setting.
http://www.hp.com/go/clj9500mfp Item Values Explanation PAPER SIZE *AUTO LETTER LEDGER LEGAL EXEC A3 A4 A5 B4 B5 BOOK Use this item to specify the media size of the original document. The MFP uses the media sensors to automatically describe the size of the original document. If media is not detected, you can select from a list of supported media sizes. NUMBER OF SIDES *1 2 Use this item to determine whether one side or both sides of the original document are scanned.
6 Item Values Explanation CONTENT TEXT PHOTO GLOSSY PHOTO MIXED Use this item to describe the type of image that the original contains. Select text for the best text quality, photo for printed halftone graphics, glossy photo for photographs, or mixed if the original is text and graphics. TEXT/PHOTO MIX 0-8 Use this item to determine the priority of text and graphics if CONTENT is defined as mixed. (This item only appears if MIXED is set as the default). You can select from nine increments.
http://www.hp.com/go/clj9500mfp Copying submenu This submenu controls the default settings for several of the copying functions that relate to the characteristics of the copied output. Note When a value is specified with an (*), that value is the factory (default) setting. Item Values Explanation COLOR MODE *BLACK COPIES COLOR COPIES Use this item to specify the walk-up default of black only or color copies.
6 Item Values Explanation COPIES 1-999 Use this item to indicate the number of copies that are produced when you press START without selecting the number of copies. The factory (default) setting is 1.
http://www.hp.com/go/clj9500mfp Item Values Explanation STAPLES Values vary depending on the finishing device that is attached If stapling is requested, use this item to indicate where the staple is placed and how many staples are placed. If a stacker or 8-bin mailbox is attached to the MFP, stapling is not an option.
Enhancement submenu 6 This submenu controls the default settings for copy enhancement features. Note When a value is specified with an (*), that value is the factory (default) setting. Item Values Explanation SHARPNESS 0-4 Use this item to specify the sharpness setting. 0=minimum sharpness 4=maximum sharpness The factory (default) setting is 2.
http://www.hp.com/go/clj9500mfp Item Values Explanation BACKGROUND REMOVAL 0-8 Use this item to control the amount of background on the original that is eliminated in the copy. Background removal is useful when you copy a two-sided original and do not want the material on the first side to be visible on the second side of the copy or when originals with colored media cause poor quality.
E-mail submenu 6 This submenu contains controls for e-mail settings. Note When a value is specified with an (*), that value is the factory (default) setting. Item Values Explanation SCAN PREFERENCE BLACK AND WHITE *COLOR Use this item to specify whether the document is scanned in color or black and white. FILE TYPE *PDF MTIFF TIFF JPEG Use this item to specify the file format of the e-mail attachment.
http://www.hp.com/go/clj9500mfp Item Values Explanation RESOLUTION 75 DPI *150 DPI 200 DPI 300 DPI Use this item to specify the resolution value of a scanned image. E-MAIL FIND SEND GATEWAYS Use this item to automatically search the network for SMTP and LDAP gateways that can be used to send email. SMTP GATEWAY Use this item to specify the IP address of the SMTP gateway that is used to send e-mail.
Printing submenu 6 Some items in this menu are available from a software program or from the driver (if the appropriate driver is installed). Driver and program settings override control-panel settings. For more information, see the User Reference Guide on the CD-ROM. Note When a value is specified with an (*), that value is the factory (default) setting. Item Values Explanation COPIES 1 to 32,000 Use this item to set the default number of copies by specifying any number from 1 to 32,000.
http://www.hp.com/go/clj9500mfp Item Values Explanation DEFAULT PAPER SIZE *LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8.5X13 11X17 12X18 A3 A4 A4 ROTATED A5 RA3 B5(JIS) B4(JIS) EXECUTIVE(JIS) DPOSTCARD(JIS) 8K 16K ENVELOPE #10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM Use this item to set the default size for which media and envelopes to print on if no size is selected for the print job. (The item name changes from media to envelope as you scroll through the available sizes.
6 Item Values Explanation DEFAULT CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Use this item to set a custom media size for any of the installed trays. Substitute the tray number for . This menu only appears when the paper-size switch on the selected tray is in the “custom” position. The user selects the X and Y dimensions of the custom media size using the ruler labels in the trays.
http://www.hp.com/go/clj9500mfp Item Values Explanation DUPLEX *OFF ON This item appears only when a duplexer is installed. Set the value to ON to print on both sides (duplex) or OFF to print on one side (simplex) of a sheet of paper. Note It is best to set the duplex option in the printer driver or software program. (Printer-driver and software-program settings override control-panel settings.) DUPLEX BINDING *LONG EDGE SHORT EDGE Use this item to change the binding edge for duplex printing.
6 Item Values Explanation OVERRIDE A4/LETTER *YES NO Use this item to print on letter-size media when an A4 job is sent but no A4-size media is loaded in the MFP (or to print on A4-size media when a letter job is sent but no letter media is loaded in the MFP). Note This item also applies to A3- and 11 x 17 size media. MANUAL FEED *OFF ON Feed the media manually from tray 1, rather than automatically from a tray.
http://www.hp.com/go/clj9500mfp Item Values Explanation PRINT PS ERRORS *OFF ON Select ON to print the PS error page when PS errors occur. PRINT PDF ERRORS *OFF ON Select ON to print the PDF error page when PDF errors occur. 146 Chapter 6 – Control panel menus Rev. 1.
Print quality submenu 6 Some items in this menu are available from a software program or from the driver (if the appropriate driver is installed). Driver and software program settings override control-panel settings. For more information, see the User Reference Guide on the CD-ROM. Note When a value is specified with an (*), that value is the factory (default) setting.
http://www.hp.com/go/clj9500mfp Item Values Explanation PRINT MODES AUTO SENSE MODE AUTO SENSE OFF LIGHT MODE HEAVY MODE CARDSTOCK MODE TRANSPARENCY MODE ENVELOPE MODE LABEL MODE GLOSSY MODE IMAGE MODE HVY GLOSSY MODE NON HP HVY GLOSSY MODE BEST GLOSSY MODE BEST HP HVY GLOSSY MODE BEST NON HP HVY GLOSSY MODE BEST TOUGH PAPER MODE TONER MODE TOUGH PAPER MODE BLISTERS MODE Use this item to configure the mode that is associated with the media type that you want to use.
6 Item Values Explanation OPTIMIZE TRANSFER UP 1 TRANSFER UP 2 TRANSFER DOWN 1 TRANSFER DOWN 2 HIGH COVERAGE 1 HIGH COVERAGE 2 HIGH COVERAGE 3 LEADING EDGE UP LEADING EDGE DOWN RESTORE OPTIMIZE Use this item to optimize a number of engine parameters for all jobs rather than by media type. Each item can be set to OFF or ON. The default value of each item is OFF. The RESTORE OPTIMIZE option resets all options to the factory default position (OFF).
http://www.hp.com/go/clj9500mfp System setup submenu Items in this menu affect the MFP function. Configure the MFP according to your printing needs. Note When a value is specified with an (*), that value is the factory (default) setting. Item Values Explanation DATE/TIME DATE DATE FORMAT TIME TIME FORMAT Use this item to set the day, month, year, and time by using the controls on the control-panel display.
6 Item Values Explanation JOB HELD TIMEOUT *OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Use this item to set the amount of time that QuickCopy, proof and hold, private, and stored jobs are kept before being automatically deleted from the queue. SHOW ADDRESS *AUTO OFF Use this item to define whether or not the printer IP address appears on the control panel with the READY message. If AUTO is selected, the IP address of the device is shown if the device is connected to a network.
http://www.hp.com/go/clj9500mfp Item Values Explanation TRAY BEHAVIOR *USE REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA Use this item to specify the behavior of the trays. Each of the options opens its own submenu: USE REQUESTED TRAY • EXCLUSIVELY. The printer does not automatically select another tray when you indicate that a specific tray should be used. • FIRST. The printer pulls media from another tray if the specified tray is empty. MANUALLY FEED PROMPT • ALWAYS.
6 Item Values Explanation SLEEP DELAY 1 MINUTE 15 MINUTES 30 MINUTES *45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Use this item to set how long the MFP remains idle before it enters Sleep mode. Sleep mode minimizes the amount of power that the MFP consumes when it is idle and reduces wear on the MFP electronic components (turns off the display backlight). When you send a private job, press the control-panel key, open a tray, or open the top cover, the MFP automatically exits Sleep mode.
http://www.hp.com/go/clj9500mfp Item Values Explanation COPY/SEND SETTINGS INACTIVITY TIMEOUT AUTO SETTINGS REST TIMEOUT AFTER SEND HOLD OFF PRINT JOB HOLD OFF TIME SCAN AHEAD AUTO JOB • • • • • INTERRUPT INTERRUPT • COPY JOB AUDIBLE FEEDBACK • • • 154 Chapter 6 – Control panel menus INACTIVITY TIMEOUT: The amount of time that the copy, send, or fax settings are kept before resetting to the defined settings. The value range, in seconds, is 10 to 300, and the default is 60.
6 Item Values Explanation PERSONALITY *AUTO PCL PDF XHTML MIME PS Use this item to select the default product language (personality). Possible values are determined by which valid languages are installed in the MFP. Usually, you should not change the product language (the default is AUTO). If you change it to a specific product language, the MFP does not automatically switch from one language to another unless it receives specific software commands.
http://www.hp.com/go/clj9500mfp Item Values Explanation AUTO CONTINUE *ON OFF Determine how the MFP reacts to errors. ON: If an error prevents printing, the message appears and the MFP goes offline for 10 seconds before returning online. OFF: If an error prevents printing, the message continues to appear and the MFP does not print until CONTINUE is touched. Note To stop printing when the MFP is out of staples, set AUTO CONTINUE=OFF on the control-panel System setup menu.
6 Item Values Explanation JAM RECOVERY *AUTO OFF ON Use this item to determine how the MFP functions when a jam occurs. AUTO: The MFP automatically selects the best mode for jam recovery (usually ON). This is the default setting. ON: The MFP automatically reprints pages after a jam is cleared. OFF: The MFP does not reprint pages following a jam. Printing performance might increase with this setting.
http://www.hp.com/go/clj9500mfp Item Values Explanation LANGUAGE *ENGLISH CZECH DANISH DUTCH FINNISH FRENCH GERMAN HUNGARIAN ITALIAN NORWEGIAN POLISH PORTUGUESE RUSSIAN SPANISH SWEDISH TURKISH The available values include all languages in the list, and all supported languages appear. Scroll through the language values until the language that you want appears. Touch the language that you want. 158 Chapter 6 – Control panel menus Rev. 1.
Selecting and using media 7 Two conditions are necessary for the MFP to produce the best possible print quality: • • using good-quality media that the MFP supports setting the appropriate type for that media Selecting high-quality media This MFP accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper. Properties such as weight, grain, and moisture content are important factors that affect MFP performance and print quality.
http://www.hp.com/go/clj9500mfp Some media types have been tested, have proven to be of good quality, and work well with the MFP’s settings. For a list of these media types and settings used to achieve the best quality, see “Recommended media” on page 165. For best results, use HP-brand media, which has been designed to provide optimal performance with HP MFPs. It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results.
Setting media size and type Whenever you load an input tray, make sure that you set the size and type for the media in that tray (see “To set or change media size for tray 1” on page 27). The MFP automatically changes its internal settings to produce the best print quality for the media type that you set. Make sure to set the media size and type at the MFP’s control panel and in the printer driver. (For information about using the printer driver, see chapter 1 of the User Reference Guide on the CD-ROM.
http://www.hp.com/go/clj9500mfp Standard media size Standard media sizes are the sizes marked in the input trays or listed in the PAPER HANDLING menu on the control panel. Standard sizes are also the options you can select when setting media size at the control panel or in the printer driver. Media sizes that are not marked on the input trays or listed in the PAPER HANDLING menu are considered custom sizes.
Custom media size Custom media sizes are sizes that do not conform to those that are marked in the input trays and that are not listed in the control-panel menus or in the printer driver. Note Tray 1. When using custom-size media, select CUSTOM from the Tray 1 Size menu. 7 Tray 2, tray 3, and the 2,000-sheet side input tray (tray 4). When using custom-size media in these trays, make sure that the custom/standard switch in the tray is set to Custom. 2,000-sheet side input tray (tray 4).
http://www.hp.com/go/clj9500mfp Supported types of media You can select the following types of media at the control panel and in the printer driver: • • • • • • • • plain preprinted letterhead transparency prepunched bond recycled color Note • • • • • • • • light<75 g/m² heavy 106-163 g/m² cardstock glossy 75-105 g/m² heavy glossy non-HP heavy glossy high gloss images tough paper The MFP uses heat and pressure to fuse the toner to the paper.
Recommended media The media types that are listed in the following table meet these criteria: • • • They have been tested in this MFP. They have proven to be of good quality. 7 They work well with the MFP’s settings. Ordering recommended media The product numbers for media are listed in parentheses after the media sizes. Use these product numbers when ordering media. All of the HP-brand media is available at www.hpshopping.com or from your local office supplies retailer.
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Recommended media Recommended media Type Characteristics HP Color Laser Paper 105 g/m2 (28-lb bond) PLAIN 105 g/m2 (28-lb bond), 500 sheets, smooth matte finish on both sides, 96 bright letter (HPL285R) 11 x 17 (tabloid) (HPL2817) HP Soft Gloss Laser Paper letter (C4179A) A4 (C4179B) Note HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series printers and MFPs.
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Recommended media Recommended media Type Characteristics HP Premium Choice LaserJet Paper 160 g/m2 (42-lb bond) HEAVY 106-163 G/M2 160 g/m2 (42-lb bond), 250 sheets, matte finish on both sides 98 bright Use for: proposals and charts A4 (Europe) (CHP413) A3 (Europe) (CHP421) HP LaserJet Paper PLAIN letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 x 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) HP Office Recycled Paper letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420) ENWW 90
http://www.hp.com/go/clj9500mfp Recommended media Recommended media Type Characteristics HP Tough Paper TOUGH PAPER 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides, waterproof, tearproof letter (Q1298A) A4 (Q1298B) HP Color LaserJet Transparencies Use for: signs, maps, restaurant menus, waterproof documents, and tearproof documents TRANSPARENCY 0.
Determining media type If you have media that is not mentioned on page 164, you can determine the type setting by using the following criteria. Note Set the type at the control panel when you load the trays, and in the printer driver when you print your print job. See “Setting media size and type” on page 161 for more information.
http://www.hp.com/go/clj9500mfp Weight Finish Type 106 g/m2 (29-lb bond) through 163 g/m2 (43-lb bond) glossy HP HEAVY GLOSSY (if using HP-brand media) NON HP HEAVY GLOSSY (if using nonHP-brand media) 164 g/m2 (44-lb bond) and heavier any CARDSTOCK>164 G/M2 Determining weight To determine the media’s weight, see the label on the media packaging. If the label does not specify a weight, note the thickness and flexibility of the media.
Supported media sizes for input and output Note For more information about one of the HP finishing devices, see the user reference guide that came with the device. 7 Tray or bin Capacity Media Weight ADF input tray up to 100 sheets (10 mm stack for letter/ A4, 5 mm stack for ledger/A3) • standard sizes: • 64 to 220 g/m2 ENWW letter, letter-R, legal, executive, statement, 8.
http://www.hp.com/go/clj9500mfp Tray or bin Capacity Media Weight tray 1 up to 100 sheets (10 mm total height, 5 mm total height for media that is 200 g/m2 [53-lb bond] or heavier) • standard sizes: • 64 to 220 g/m2 up to 10 envelopes (10 mm total height) letter, legal, executive, A3, A4, A5, 11 x 17, B5, B4, JPostD, 8K, 16K • custom sizes: minimum: 98 mm x 210 mm (3.9 inches x 8.25 inches) maximum: 306 mm x 470 mm (12 inches x 18.
Tray or bin Capacity Media Weight tray 2 or tray 3 up to 500 sheets standard sizes: letter, letter-R, legal, executive statement, 8.
http://www.hp.com/go/clj9500mfp Tray or bin Capacity Media Weight 3,000-sheet stacker up to 3,000 sheets of letter or A4 • standard sizes for face-down bin: • 64 to 200 g/m2 up to 1,500 sheets of ledger or A3 letter, legal, executive, A3, A4, A5, 11 x 17, B5, B4, 8K, 16K standard sizes for face-up bin: letter, letter-R, legal, executive, statement, 8.
Tray or bin Capacity Media Weight 3,000-sheet stapler/ stacker up to 3,000 sheets stacked (up to 50 sheets stapled) • standard sizes for face-down bin: • 64 to 200 g/m2 letter, legal, executive, A3, A4, A5, 11 x 17, B5, B4, 8K, 16K standard sizes for face-up bin: letter, letter-R, legal, executive, statement, 8.
http://www.hp.com/go/clj9500mfp Tray or bin Capacity Media Weight multifunction finsiher up to 1,000 sheets stacked (up to 50 sheet stapled) • standard sizes for face-down bin: • 64 to 200 g/m2 letter, legal, executive, A3, A4, A5, 11 x 17, B5, B4, 8K, 16K standard sizes for face-up bin: letter, letter-R, legal, executive, statement, 8.
Tray or bin Capacity Media Weight 8-bin mailbox up to 2,000 sheets stacked (up to 250 sheets per bin) • standard sizes for face-down bin: • 64 to 135 g/m2 letter, legal, executive, A3, A4, A5, B5, B4, ledger standard sizes for face-up bin: letter, letter-R, legal, executive, statement, 8.
http://www.hp.com/go/clj9500mfp Media-related copy-quality and print-quality issues The table lists copy-quality and print-quality issues that might be related to the media that is used. If you encounter a copyquality or print-quality problem that is not listed here, or the recommended actions do not solve the problem, see “Solving output-quality problems” on page 279.
Media-related copy- and print-quality issues Issue Missing toner Recommended action This usually occurs because the wrong type is set for the media. • Make sure that the correct type is set (see “Determining media type” on 7 page 171). • Use media that the MFP supports (see “Supported types of media” on page 164). • Keep media in its packaging, unopened, until it is to be used. • If the issue persists, it might be necessary to adjust the transfer rate.
http://www.hp.com/go/clj9500mfp Media-related copy- and print-quality issues Issue Toner blisters Recommended action Toner is not adhering correctly to the media. • Make sure that the correct type is set (see “Determining media type” on page 171). • Use media that the MFP supports (see “Supported types of media” on page 164). • Make sure that the media type uses the proper print mode.
Media-related copy- and print-quality issues Issue Recommended action Smeared toner This occurs because the wrong type is set for the media or because the inks used on a preprinted form melt under the temperature of the fuser. 7 • Make sure that the correct type is set (see “Determining media type” on page 171). • Use media that the MFP supports (see “Supported types of media” on page 164).
http://www.hp.com/go/clj9500mfp Media-related copy- and print-quality issues Issue White lines or scratches Recommended action The media is heavier than the type set for it, or the media is rough. • Use media that the MFP supports (see “Supported types of media” on page 164). • Make sure that the correct type is set (see “Determining media type” on page 171). • Print the media to the left bin. • If problem persists, see “Solving output-quality problems” on page 279.
Media-related copy- and print-quality issues Issue Recommended action Jams Media-related jams can occur if unsupported media is used in the MFP, or if the media has been damaged before use. • • • • Error messages Use media that the MFP supports (see “Supported types of media” on page 164). Keep media in its packaging, unopened, until it is to be used. Do not load media that is bent, wrinkled, torn, or damaged. See “Clearing jams” on page 239.
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8 Managing and maintaining Managing supplies Checking supplies levels You can check the supplies levels by using the MFP control panel, the embedded Web server, HP Web Jetadmin, or the HP Toolbox. Using the MFP control panel 1 Press the MENU button. 2 Touch INFORMATION. 3 Touch PRINT SUPPLIES STATUS PAGE. 4 See the User Reference Guide on the CD-ROM for information about the supplies status page.
http://www.hp.com/go/clj9500mfp 5 Note Press the STATUS button. See the User Reference Guide on the CD-ROM for the life-expectancy of MFP supplies. Ordering supplies You can order supplies from HP for the HP Color LaserJet 9500mfp. See the User Reference Guide on the CD-ROM for part numbers and descriptions. You can order supplies online at www.hp.com/go/ljsupplies or through one of the following options.
Ordering through the Internet-Enabled Supplies Ordering Feature You can order supplies using the Internet-Enabled Supplies Ordering (IESO) feature. Use the URL that most closely corresponds to the geographic location from which you are placing the order: • • • • North America: www.hp.com/sbso/product/supplies 8 Canada: www.hp.ca/catalog/supplies Europe & Middle East: www.hp.com/go/supplies Asia Pacific: www.hp.
http://www.hp.com/go/clj9500mfp Storing the image drums Follow these guidelines for storing the image drums: • Do not remove the drum from its package until you are ready to use it. Caution To prevent damage to the image drum, do not expose it to light for more than a few minutes. • • Store the drum in a horizontal position. • Avoid exposing the drum to magnetic sources.
Replacing and recycling the supplies The following sections contain information about using, replacing, and recycling the supplies.
http://www.hp.com/go/clj9500mfp Authentic HP print cartridges for the HP Color LaserJet 9500mfp have the following part numbers: Print cartridge Part number Black C8550A Cyan C8551A Yellow C8552A Magenta C8553A Print cartridge life is directly proportional to the coverage of toner on the page. Each color print cartridge prints approximately 25,000 pages of letter-size or A4-size media at 5% toner coverage (a full page of text), 50,000 pages at 2.
1 Replacing the print cartridges The MFP uses four color print cartridges: yellow, magenta, cyan, and black. Use this procedure to install the print cartridges. This example shows the yellow print cartridge being replaced. 2 1 Replace the print cartridge when REPLACE (COLOR) CARTRIDGE appears on the control-panel display. The gauge that corresponds to the empty cartridge blinks. 2 Open the front doors of the MFP and locate the blue lever that corresponds to the empty cartridge that you are replacing.
http://www.hp.com/go/clj9500mfp 4 4 Remove the new cartridge from its packaging. Note You do not need to remove any seals on the cartridge. 5 Align the arrow label on the top of the cartridge with the arrow label above the empty slot. Slide the cartridge into the slot until it clicks. 5 Note If the cartridge does not fit, make sure that you are installing the correct color in the correct slot. 6 Turn the blue lever to the left until it clicks into place. 6 194 Chapter 8 – Managing and maintaining Rev.
7 7 Repeat steps 2 through 6 for each cartridge that needs to be replaced, and then close the front doors. 8 Make sure that READY appears on the control-panel display, and the gauge for the replaced cartridge indicates that the cartridge is new. 9 Pack and seal the used cartridge in the packaging from the new cartridge. For recycling information, see the recycling guide that is included with the new cartridge.
http://www.hp.com/go/clj9500mfp Using the image drums Each color image drum prints approximately 40,000 pages of letter-size or A4-size media.
1 Replacing the image drums There are four color image drums: yellow, magenta, cyan, and black. Use this procedure to install the drums. This example shows the yellow drum being replaced. 1 Replace the image drum when REPLACE DRUM appears on the control-panel display. The gauge that corresponds to the used drum blinks. 2 Open the front doors of the MFP and swing the large green lever down.
http://www.hp.com/go/clj9500mfp 4 4 Open the door completely. 5 Pull the used drum partially out of the MFP. Grasp the blue handle on top of the drum, and then remove the drum. Note If toner gets on your clothes or your hands, wash them with cold water. 5 6 Remove the new drum from its packaging and save the packaging. CAUTION Do not yet remove the protective slide cover on the underside of the drum unit and do not touch the green component inside the cartridge.
7 7 Place the drum on a level surface. Pull the orange ring on the end to remove the seal (1). Pull the orange strip on top to remove the protective sheet (2). Pull the two orange rings on the side (3). Note Do not shake the drum. 8 9 ENWW 8 8 Make sure that the four blue levers above the door are in the horizontal position. Align the new drum with the empty slot, arrow-end first. Rest the end of the drum flat on the door.
http://www.hp.com/go/clj9500mfp 10 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced. Close the image-drum door, pressing the tabs at the top of the door until they click into place. 11 Rotate the blue dial down until it stops. 12 Swing the large green lever up. Close the front doors. 11 12 200 Chapter 8 – Managing and maintaining Rev. 1.
13 13 READY appears on the control-panel display, and the gauge for the replaced image drum indicates that the drum is new. 14 Pack and seal the used drum and the protective slide in the packaging from the new drum. For recycling information, see the recycling guide that is included with the new drum.
http://www.hp.com/go/clj9500mfp Image transfer kit The image transfer kit contains the following parts: the transfer roller, the transfer belt, one filter, one toner wipe, two small tray rollers, and seven large tray rollers. The image transfer kit should be replaced after every 200,000 pages of printing. When the counter reaches 200,000 pages, the MFP stops printing until the kit is replaced and the count is reset at the control panel.
1 Replacing the image transfer kit Use this procedure to install the image transfer kit. Note Remove your jewelry, which can snag on parts inside the MFP. 2 1 Replace the image transfer kit when REPLACE TRANSFER KIT appears on the control-panel display. 2 If tray 1 is open, remove any paper that is loaded in the tray, and then close the tray. 3 Open the front doors of the MFP, and then swing the large green lever down.
http://www.hp.com/go/clj9500mfp 4 4 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 5 Open the upper door on the right side of the MFP. Note Residual toner might be on the transfer belt; before removing the belt, prepare a paper-covered surface on which to place it. If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into fabric. 5 6 Pull the blue handle on the bottom of the belt until the belt stops.
7 7 Grasp both sides of the belt, press the blue levers on each side, and then pull the belt out of the MFP. 8 Remove the new belt from its packaging and save the packaging. Gently remove the media from around the transfer belt. CAUTION Do not touch the shiny black surface of the new transfer belt. 8 9 Grasp both sides of the belt and align the blue arrows on the belt with the blue arrows inside the MFP. Insert the belt halfway into the MFP.
http://www.hp.com/go/clj9500mfp 10 10 Move one hand to the front-center of the belt, and then slide the belt completely into the MFP. Close the right door. Note If the right door does not close, make sure that the transfer belt is pushed completely into the MFP. 11 11 On the front side of the MFP, locate the blue transfer-roller handle beneath the large green lever. Grasp the handle and pull the used roller out of the MFP. 12 Unpack the new roller and set it on a clean, flat surface.
13 13 Using one hand to support the underside of the roller, turn the roller to a 45° angle and align the roller with the slot. Slide the roller into the slot until it stops completely. 14 Swing the green lever up. Close all of the doors. Note If the lever does not move freely, make sure that the transfer roller and the transfer belt are pushed into the MFP completely. 14 15 On the right side of the MFP, pull the blue tab to remove the old filter from the slot.
http://www.hp.com/go/clj9500mfp 16 16 Remove the new filter from its packaging and insert the filter into the slot. Note Do not print without a filter installed. 17 Remove the new tray rollers from their packaging. Avoid touching the rubber surface of the rollers. 17 Note Replace all of the rollers in a tray at the same time. 18 18 208 Chapter 8 – Managing and maintaining Pull tray 2 out of the MFP until it stops. Lift it up slightly and pull it out.
19 20 19 In tray 3, locate the small roller and two large rollers to the right inside the opening. 20 Pinch the plastic tab on the end of each roller to remove the roller. Remove all three rollers. 21 Grasp each new roller by both sides and slide it onto the corresponding rod until the roller clicks into place. Replace the tray 2 rollers by using steps 18 through 20. Note Make sure that the small roller is to the left in both trays.
http://www.hp.com/go/clj9500mfp 22 22 Align tray 2 with the rails inside the MFP, and then slide the tray into the MFP. Align tray 3 with the rails inside the MFP, and then slide the tray into the MFP. 23 Remove all of the media from the 2,000-sheet side input tray (tray 4). 24 Locate the three large rollers inside the opening. 23 24 210 Chapter 8 – Managing and maintaining Rev. 1.
25 26 25 Pinch the release tab on the left roller and pull the roller off of the rod. Remove the roller on the right side. Slide the blue cover to the left, and then remove the bottom roller. 26 Grasp both sides of the new bottom roller and slide it onto the rod until it clicks into place. Install the roller on the right side, and then install the left roller. Slide the blue cover to the right.
http://www.hp.com/go/clj9500mfp 28 28 If NEW TRANSFER KIT appears on the control-panel display, use the Up arrow or the Down arrow to scroll to YES, and then touch OK. The kit lifecount is automatically reset. 29 If NEW TRANSFER KIT does not appear, press the MENU button to open the menus. Use the Up arrow or the Down arrow to scroll to CONFIGURE DEVICE, to RESETS, and then to RESET SUPPLIES. Scroll to NEW TRANSFER KIT, and then select YES to reset the count.
Image cleaning kit The image cleaning kit contains one transfer cleaner, one filter, one toner wipe, and one toner collection bottle. The entire image cleaning kit will usually be replaced after about 50,000 pages of printing. The cleaning kit might need to be replaced earlier than 50,000 pages if you are printing significantly more or less than 5% toner coverage per color per page.
http://www.hp.com/go/clj9500mfp 1 Replacing the image cleaning kit Use this procedure to install the image cleaning kit. 2 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control-panel display. The gauge for the used cleaning kit blinks. 2 Remove the new parts from the packaging and save the packaging. If a finishing device is installed on the left side of the MFP, pull it away from the MFP.
4 4 Remove the new filter from its packaging and insert the filter into the slot. Note Do not print without a filter installed. 5 8 5 Open the front doors. 6 Grasp the clear top of the toner collection bottle and pull the bottle toward you, up, and out of the holder. Set the bottle aside for recycling. Note If toner gets on your clothes or hands, wash them with cold water.
http://www.hp.com/go/clj9500mfp 7 7 Rotate the blue transfer cleaner handle to the left and then down. 8 Use the blue handle to pull the cleaner out of the MFP. 9 Align the guide on the top of the new cleaner with the notch in the MFP. Make sure that the green lever is in the up position. Firmly insert the cleaner into the MFP until it clicks to a stop. 8 9 216 Chapter 8 – Managing and maintaining Rev. 1.
10 10 Rotate the blue transfer cleaner handle up and firmly push it to the right until it snaps into place. Note If the handle does not snap into place, make sure that the transfer cleaner is pushed all the way in. 11 11 Slide the new toner collection bottle down and snap it into place against the MFP. Note If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in the up position. 12 ENWW 12 Close the front doors.
http://www.hp.com/go/clj9500mfp 13 13 Reattach the finishing device. 14 Do one of the following: If NEW CLEANING KIT appears on the control-panel display, use the Up arrow or the Down arrow to scroll to YES, and then touch OK. The kit life count is automatically reset. If NEW CLEANING KIT does not appear, press the MENU button. Use the Up arrow or the Down arrow to scroll to CONFIGURE DEVICE, to RESETS, and then to RESET SUPPLIES. Scroll to NEW CLEANING KIT, and then select YES to reset the count.
Image fuser kit The image fuser kit should be replaced after every 100,000 pages of printing. When the counter reaches 100,000 pages, the MFP stops printing until the kit is replaced and the count is reset at the control panel. Hewlett-Packard Company recommends that you place an order for a replacement image fuser kit when the ORDER FUSER KIT message first appears on the control-panel display. The part number for the image fuser kit for the HP Color LaserJet 9500mfp is C8556A.
http://www.hp.com/go/clj9500mfp 1 Replacing the image fuser kit This image fuser kit contains one fuser. 2 1 Replace the image fuser when REPLACE FUSER KIT appears on the controlpanel display. 2 If a finishing device is installed on the left side of the MFP, move it away from the MFP. 3 Open the lower door on the left side of the MFP. 3 220 Chapter 8 – Managing and maintaining Rev. 1.
4 5 4 If the duplexer is installed, push down the green duplexer-release tab. Grasp the center handle and pull the duplexer out until it stops. It is not necessary to completely remove the duplexer. 5 Rotate each blue fuser lever inward until it is in the horizontal position, making sure not to pinch your fingers when the levers are released. 6 Using the black fuser handles, pull the fuser partially out of the MFP. Grip the handles firmly and pull the fuser out until it stops.
http://www.hp.com/go/clj9500mfp 7 7 Remove the new fuser from its packaging. 8 Align the fuser with the black guide-rails inside the MFP. Pushing against both ends of the fuser, slide it completely into the MFP. Rotate the blue levers outward until they click into place. 9 Slide the duplexer into the MFP until it clicks into place. Close the left door. Reattach any previously removed finishing device.
10 10 If NEW FUSER KIT appears on the control-panel display, use the Up arrow or the Down arrow to scroll to YES, and then touch OK. The kit life-count is automatically reset. 11 If NEW FUSER KIT does not appear, press the MENU button to open the menus. Use the Up arrow or the Down arrow to CONFIGURE DEVICE, to RESETS, and then to RESET SUPPLIES. Scroll to NEW FUSER KIT, and then select YES to reset the count.
http://www.hp.com/go/clj9500mfp Cleaning procedures Some print-quality and copy-quality problems can be resolved by cleaning certain MFP components rather than replacing an MFP part. Cleaning the ADF Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). To clean the glass • • Clean the glass only if dirt is visible, or if you see poor copy quality (such as streaking).
1 To clean the ADF delivery system 1 Open the ADF. 2 Locate the top and bottom ADF glass strips. 3 Clean the glass strips by wiping them gently with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 4 Locate the white, vinyl ADF backing.
http://www.hp.com/go/clj9500mfp 5 5 Locate the white, vinyl calibration strips. 6 Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 7 Close the ADF. 7 226 Chapter 8 – Managing and maintaining Rev. 1.
1 To clean the top ADF glass strip If you are still experiencing poor copy quality, you might need to clean the top ADF glass strip. CAUTION Clean this area only if you see copy defects such as streaks, and you notice dust inside the glass strip. Cleaning this area frequently could introduce 2 dust into the MFP. 4 1 Open the ADF cover. 2 Locate the latch that releases the top ADF glass strip. Push the latch to the left, and pull down to expose the inside of the glass strip.
http://www.hp.com/go/clj9500mfp 5 5 228 Chapter 8 – Managing and maintaining Close the ADF cover. Rev. 1.
1 To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. 1 Open the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, 2 and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the MFP. 2 Locate the rollers near the glass strips. 3 Wipe the rollers gently with a clean, water-dampened, lint-free cloth.
http://www.hp.com/go/clj9500mfp 5 5 Open the ADF cover. 6 Locate the rollers. 7 Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the MFP. 6 8 Close the ADF cover. 9 Close the delivery guide and wipe its outside surface with the cloth. 8 230 Chapter 8 – Managing and maintaining Rev. 1.
1 Cleaning the post charger Clean the post charger on the transfer belt if light streaks appear in halftone areas of the printed pages. 1 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 2 Open the right upper door. 2 3 Locate the blue handle of the post charger cleaner on the front left of the image transfer belt.
http://www.hp.com/go/clj9500mfp 4 4 Gently slide the post charger cleaner to the right until it stops. The spring should be compressed. 5 Slide the cleaner to the left back into place. 6 Repeat steps 3 and 4 to clean the post charger a second time. 7 Close the upper right door. If the door does not close, make sure that the blue handle of the post charger cleaner is positioned at the far left of the image transfer belt. 5 7 232 Chapter 8 – Managing and maintaining Rev. 1.
8 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
http://www.hp.com/go/clj9500mfp 1 Cleaning the fuser input Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input. 1 Open the front doors of the MFP, and then swing the large green lever down. 2 On the front side of the MFP, locate the blue transfer-roller handle beneath the large green lever. Grasp the handle and pull the roller out of the MFP. Set the roller on a clean, flat surface.
4 4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the brush is at a 45° angle and align the brush with the transfer roller slot. Insert the brush into the slot. 6 Slide the brush into the transfer roller slot until it stops, and then slide the brush toward you until the brush is almost out of the transfer roller slot. 8 CAUTION Do not pull up or sideways on the brush. Push and pull the brush straight in and out of the MFP.
http://www.hp.com/go/clj9500mfp 8 8 Remove the brush from the tongs by raising the snap on the back of the brush and pulling the brush away from the tongs. 9 Replace the tongs and brush on the inside of the right door. 10 Using one hand to support the underside of the transfer roller, turn the roller to a 45° angle and align the roller with the slot. Slide the roller into the slot until it stops.
Relocating the MFP For more information about relocating the MFP see the User Reference Guide on the CD-ROM.
http://www.hp.com/go/clj9500mfp 238 Chapter 8 – Managing and maintaining Rev. 1.
Problem solving 9 Clearing jams If a jam message appears on the MFP control panel, look for media in the locations that are indicated on the control-panel display. You might need to look for media in locations other than those that are indicated in the jam message. After you have removed the jammed media, the MFP warms up and automatically clears all of the remaining pages. If the MFP cannot clear one of them, the MFP control-panel display indicates where to clear the remaining pages.
http://www.hp.com/go/clj9500mfp Jam clearing locations the ADF output bin the automatic document feeder (ADF) bin 2 the ADF input tray the finishing device the upper right door the left door (behind the finishing device) the duplexer (inside the MFP) tray 2 tray 1 the 2,000-sheet side input tray (tray 4) tray 3 the front doors and print cartridge 240 Chapter 9 – Problem solving Rev. 1.
1 Jam in the automatic document feeder (ADF) cover 1 Open the ADF cover. 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3 Close the ADF cover.
http://www.hp.com/go/clj9500mfp 1 Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. 2 1 Remove all of the media that is loaded in tray 1. 2 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 3 Open and close the upper right door to reset the MFP. 3 242 Chapter 9 – Problem solving Rev. 1.
4 5 ENWW 4 Load media in tray 1. 5 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 11.) If problems occur while feeding media from tray 1, make sure that the media is within the supported specifications, that the media is in good condition, and that it is loaded correctly in the tray. If the problem persists, try feeding the media from tray 2 or tray 3.
http://www.hp.com/go/clj9500mfp 1 Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3. 2 1 Open the tray until it stops. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper-right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 2 Remove any other jammed media from this area by pulling the media to the left.
4 4 Open the upper right door. 5 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 6 Close the upper right door.
http://www.hp.com/go/clj9500mfp 7 246 Chapter 9 – Problem solving 7 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal. Rev. 1.
1 3 Jam in the 2,000-sheet side input tray (tray 4) 1 Open the top door, and then open the bottom door on the 2,000-sheet side input tray (tray 4). 2 Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3 Close the bottom door, and then close the top door. 4 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. Check for jammed media between the 2,000-sheet side input tray (tray 4) and the MFP.
http://www.hp.com/go/clj9500mfp 5 5 Open the upper right door. 6 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 7 Close the upper right door. 6 7 248 Chapter 9 – Problem solving Rev. 1.
8 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
http://www.hp.com/go/clj9500mfp 1 Jam inside the upper right door Follow these directions to clear jams from behind the upper right door. 1 Remove all of the media that is loaded in tray 1. 2 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 3 Open the upper right door. 2 3 250 Chapter 9 – Problem solving Rev. 1.
4 4 If the jammed media is visible, pull it up and out of the MFP. Make sure that you have removed any pieces of torn media. 5 Close the upper right door. 6 Reload the media in tray 1.
http://www.hp.com/go/clj9500mfp 7 7 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 11.) 8 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal. 8 252 Chapter 9 – Problem solving Rev. 1.
1 Jam at the upper right door or the front doors Follow these directions to clear jams at the upper right door or in the front-door area. 1 Remove all of the media that is loaded in tray 1. 2 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. 3 Open the upper right door.
http://www.hp.com/go/clj9500mfp 4 4 If the jammed media is visible, pull it up and out of the MFP. Make sure that you remove any pieces of torn media, and then go to step 9. If the jammed media is not visible, leave the upper right door open and go to step 5. 5 Open the front doors. 6 Lower the green lever. 5 6 254 Chapter 9 – Problem solving Rev. 1.
7 7 Press down on the tab that has the white arrow. 8 Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the MFP and remove jammed media. Make sure that you remove any pieces of torn media. 9 Raise the green lever to its original position.
http://www.hp.com/go/clj9500mfp 10 10 Close all of the doors. 11 Reload the media in tray 1. 12 Slide the paper guides to the appropriate size that is marked on the tray. (See “To load media in tray 1” on page 11.) 11 12 256 Chapter 9 – Problem solving Rev. 1.
13 13 Slide the 2,000-sheet side input tray (tray 4) toward the MFP. The two plastic hooks on the tray lock into the pedestal.
http://www.hp.com/go/clj9500mfp 1 Clearing jams from the duplexer Jam inside the duplexer Follow these instructions to clear jams in the duplexer. 1 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Open the lower left door. 2 WARNING Avoid touching the fusing area above the duplexer. It can be hot.
4 4 Remove the duplexer completely. 5 Lift the two green levers in the duplexer and remove any media that is underneath. 6 Reach far into the duplexer area and remove any media that you find there.
http://www.hp.com/go/clj9500mfp 7 7 Reinstall the duplexer by sliding it back into the MFP until it locks into place. 8 Close the lower left door. Slide the finishing device back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the MFP automatically sends a cleaning page through the paper path to remove loose toner. 8 260 Chapter 9 – Problem solving Rev. 1.
1 Clearing jams from the output areas Jam in the fuser area at the lower left door Follow these directions to clear jams at the lower left door (fuser area). 1 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Open the upper left door. 3 If the jammed media is visible, remove it from the MFP. Then close the upper left door and continue printing.
http://www.hp.com/go/clj9500mfp 4 4 Open the lower left door. WARNING Avoid touching the adjacent fusing area. It can be hot. 5 5 Lift the green tabs and remove any jammed or damaged media. Be sure to remove all of the pieces of torn media. 6 Press the green tab and slide the duplexer partially out of the MFP. Remove any jammed or damaged media from this area by pulling the media out of the MFP. 6 262 Chapter 9 – Problem solving Rev. 1.
7 7 Close the lower left door. Push the finishing device back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the MFP automatically sends a cleaning page through the paper path to remove loose toner.
http://www.hp.com/go/clj9500mfp 1 Jam in the top output bin Follow these directions to clear jams in the top output bin. 1 If the jam extends into the output area, slowly and carefully pull the media out of the MFP so that it does not tear. If the jammed media is not visible in the output area, go to step 2. 2 Move the finishing device away from the MFP to gain access to the lower left door. To do this, stand on the left side of the MFP and pull the finishing device straight toward you.
4 4 If the jammed media is visible, remove it by slowly and carefully pulling up or down, and then go to step 6. If the jammed media is not visible, go to step 5. 5 Open the lower left door, and remove any jammed media from this area. 6 Close all of the open doors. Push the finishing device back into place. 9 5 Note Any time a jam occurs in the fuser area (including the lower left door area), the MFP automatically sends a cleaning page through the paper path to remove loose toner.
http://www.hp.com/go/clj9500mfp 1 2 Jam in the stacker or stapler/stacker 1 If the jam extends into the output bins, slowly and carefully pull the media straight out of the MFP so that it does not tear. 2 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 3 Remove any jammed media from this area. 4 On the stacker, lift the wire on bin 2 of the device, and carefully pull out any media from this area.
5 54 Locate the green handle in the flipper area and lift the handle. 6 Carefully pull out any media from the flipper area. WARNING Avoid touching the flipper area. It can be hot. 7 6 9 Locate the green handle in the paper-path module, and then pull down on the handle.
http://www.hp.com/go/clj9500mfp 8 268 Chapter 9 – Problem solving 84 Carefully pull out any media from the paper-path module. Close all of the open doors. Push the finishing device back into place. Rev. 1.
1 Jam in the 8-bin mailbox (face-up bin) 1 Move the finishing device away from the MFP. To do this, stand on the left side of the MFP and pull the finishing device straight toward you. 2 Carefully remove the face-up bin. 3 Pull down the handle on the output paper module and remove any jammed media from this area.
http://www.hp.com/go/clj9500mfp 4 44 Push the 8-bin mailbox back into place, and then reattach the face-up bin. Note For more information, see the use guide that came with the finishing device. 270 Chapter 9 – Problem solving Rev. 1.
1 Jam in the multifunction finisher 1 Open the multifunction finisher cover. 2 Slowly and carefully pull the jammed media straight out of the multifunction finisher so that it does not tear. 3 Close the multifunction finisher cover.
http://www.hp.com/go/clj9500mfp 4 44 Move the multifunction finisher away from the MFP. To do this, stand on the left side of the MFP and pull the multifunction finisher straight toward you. 5 Carefully remove any media from the MFP output area. 6 Carefully remove any media from the multifunction finisher input area. 5 6 272 Chapter 9 – Problem solving Rev. 1.
7 4 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door.
http://www.hp.com/go/clj9500mfp 10 274 Chapter 9 – Problem solving 4 10 Push the multifunction finisher back into place. Rev. 1.
Solving repeated jams Situation Repeated jam problems in the MFP ENWW Solution 1 Check the media specifications. (See “Recommended media” on page 165.) If the media is outside of the recommended specifications, problems can occur. 2 Check to see that media is correctly loaded in the trays and that all width guides are correctly set. (See “Selecting and using media” on page 159.
http://www.hp.com/go/clj9500mfp Situation Repeated jam problems in the ADF Note Solution 1 Make sure that fewer than 30 sheets are loaded into the ADF. 2 Make sure that the original copies are in good condition. 3 Make sure that the original copies are loaded correctly into the ADF and that the size guides are set correctly. 4 Use the scanner glass to copy. If jams persist in tray 1, try feeding the media through tray 2 or tray 3. Some media, like envelopes, can only be fed from tray 1.
Understanding MFP messages Messages appear on the MFP control-panel display to relay the normal status of the MFP (such as PROCESSING JOB), or to alert you to an error condition (such as CLOSE FRONT DOOR) that needs attention. See the User Reference Guide on the CDROM for a complete list of error messages, a description or solution or each message, and the recommended action. Extensive help is available at the MFP control panel when you touch .
http://www.hp.com/go/clj9500mfp If a message persists • With messages (for example, a request to load a tray or a message that a previous print job is still in the MFP memory), you can touch CONTINUE to print or press STOP to clear the job and eliminate the message. • If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (For more information, go to www.hp.com/go/clj9500mfp.) 278 Chapter 9 – Problem solving Rev. 1.
Solving output-quality problems The first step to addressing an output-quality problem is to determine if the problem is specific to copied pages or printed pages. Problems that appear on printed pages also typically affect copied pages, but problems that appear on copied pages might not always affect printed pages. When an output-quality problem occurs when copying, it is helpful to determine if the same problem occurs during printing.
http://www.hp.com/go/clj9500mfp short edge output-quality problem long edge long edge short edge output-quality problem letter- or A4-size media 11 x 17 or A3-size media feed direction 280 Chapter 9 – Problem solving Rev. 1.
Output-quality troubleshooting procedures For all output-quality problems and defects, perform the following procedures. • Replace any MFP supplies that have run out. When a supply is out, the REPLACE message appears on the control panel, and the gauge shows an empty bar with a flashing outline for the supply that is out. Printing stops and the REPLACE message appears on the control panel until the supply is replaced.
http://www.hp.com/go/clj9500mfp Solving persistent output-quality problems If you have completed all of the steps listed under “Output-quality troubleshooting procedures” on page 281 and the outputquality problem persists, follow these steps: 1 Use the following output-quality-defect chart to identify your output-quality defect. 2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the output-quality problem.
Horizontal lines or streaks Broken horizontal lines • Make sure that the operation and location requirements of the printer are met. • • Print the Print Quality Troubleshooting Pages (see “Print Quality Troubleshooting Pages” on page 288) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. 9 Vertical lines Repetitive defects • • Make sure that the operation and location requirements of the printer are met.
http://www.hp.com/go/clj9500mfp Color fade in all colors Color fade in one color • • • • • Make sure that the operation and location requirements of the printer are met. Clean the post charger. Calibrate the printer. Make sure that the following supplies are seated correctly: – image transfer belt – transfer roller • • Make sure that the operation and location requirements of the printer are met. Calibrate the printer.
Smeared toner White areas (dropouts) on page • • • • Make sure to use supported media. Make sure that the following supplies are seated correctly: – image drums – image transfer belt – transfer cleaner Clean the image transfer belt. • • • • • • ENWW Make sure that the operation and location requirements of the printer are met. Make sure to use supported media.
http://www.hp.com/go/clj9500mfp Media damage (wrinkles, curl, creases, tears) • Make sure that the operation and location requirements of the printer are met. • • Make sure to use supported media. Make sure that the media is loaded correctly. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using.
Skewed, stretched, or off-center page • Make sure that the operation and location requirements of the printer are met. • • Make sure to use supported media. Make sure that the media is loaded correctly. For problems with page skew, turn over the stack of media and rotate the stack 180°. Make sure that the following supplies are seated correctly: – fuser – image transfer belt Inspect the jam areas and remove any undetected jammed or torn media. • • • ENWW Misaligned colors • Calibrate the printer.
http://www.hp.com/go/clj9500mfp Print Quality Troubleshooting Pages The Print Quality Troubleshooting Pages help diagnose many output-quality problems that are related to a defective or damaged part. Follow the diagnostic procedure on the first page. See “Replacing the image drums” on page 197 and “Replacing the image fuser kit” on page 220 for more information about the information shown on the pages. Page description Procedure Thumbnail views of test pages 288 Chapter 9 – Problem solving Rev. 1.
To print the Print Quality Troubleshooting Pages 1 Press the MENU button. 2 Use the Up and Down arrow to scroll to and then touch DIAGNOSTICS. 3 Use the Up and Down arrow to scroll to and then touch PQ TROUBLESHOOTING.
http://www.hp.com/go/clj9500mfp Solving MFP problems MFP hardware issues Situation Solution A MFP door does not close. • Check to make sure that all of the levers and handles (colored blue and green) are in the correct position. • Firmly close the MFP doors. The control-panel display is blank, and the internal fans are not running. • Make sure that the MFP power is on. • Make sure that the MFP is plugged into a working alternating current (ac) power outlet.
Situation Solution The MFP is turned on, but the internal fans are not running. • Make sure that the line voltage is correct for the MFP power configuration. (See the plate next to the power receptacle on the back of your MFP for the voltage requirements.) • If you are using a power strip and its voltage is not within specification, plug the MFP directly into a working ac outlet. The green lever inside the front doors does not rotate up.
http://www.hp.com/go/clj9500mfp Situation Solution The 2,000-sheet side input tray (tray 4) does not work. • Make sure that the power cord is firmly plugged in to both the MFP and the power receptacle. Remove and reconnect the power cord. • If the problem persists, you might need to replace the cable that connects the tray to the MFP. • See The MFP does not print from tray 2, tray 3, or the 2,000-sheet side input tray (tray 4). The MFP will not start.
Media-handling issues Situation Solution Duplexer jams occur repeatedly. • Make sure that you are using the supported media weights and sizes. • Remove the duplexer and make sure that no media remains in the MFP. Stapler jams occur repeatedly. • Make sure that the job to be stapled is less than 5 mm (0.2 inch) thick. • The stapler might contain some trapped staple wires that are obstructing the magazine.
http://www.hp.com/go/clj9500mfp Situation Solution The job was not stapled. Jobs that are sent to the stapler or multifunction finisher might not be stapled for one or more of the following reasons: • • • • • • One-page jobs are not stapled. The stapler is out of staples and AUTO CONTINUE is set to ON. The wrong size or type of media was used for the job. More than 50 pages were sent to the stapler, exceeding its capacity. The stapler has bent or broken staples in the stapler head.
Situation Solution The last page did not print and the Data light is on. • Make sure that you are using the correct printer driver. • Complex print job might still be processing. • The MFP might be waiting for the end of a file command that did not come with the job. Press START to send it. • Make sure that the MFP is not paused. Make sure that the PROCESSING JOB message appears on the control panel. • Check for a LOAD PAPER message on the MFP control panel. (See “Loading input trays” on page 10.
http://www.hp.com/go/clj9500mfp Situation Solution The media is not going to the correct output location. • Make sure that the correct output bin is selected in the printer driver. For more information about changing printer-driver settings, see the online help for the printer driver. • The media does not meet the specifications for the output bin. (See “Selecting and using media” on page 159.) • Software-program commands override control-panel settings.
Situation Solution The MFP draws media from the wrong tray. • Make sure that your software program is selecting the correct media size or type. • Make sure that the driver for your software program is correctly installed, configured, and capable of requesting the media size and type that you want. • The size of media requested is not loaded in the tray selected. The MFP draws media from the next default tray that contains the correct size.
http://www.hp.com/go/clj9500mfp MFP-output issues Situation Solution A page printed with clipped margins. If the page margins are clipped, you might have to print the page at a lower resolution or install more memory. (See chapter 9 of the User Reference Guide on the CD-ROM.) Check the tray alignment and make sure that the front and back are aligned. Check your software program to make sure that no data extends into the unprintable area of the page.
Situation Solution The first page takes much longer to print than following pages. • Make sure that the message READY appears on the control panel. • Set the PowerSave feature for a longer time period. If a page that has complex formatting takes longer to print, changing the PowerSave setting might not improve print speed. You might want to simplify the page. • Make sure that Auto-OHT mode is not set or that there is less than 5% capacity in the 2,000-sheet side input tray (tray 4).
http://www.hp.com/go/clj9500mfp Situation Solution The job prints with incorrect fonts. • If you are printing an .EPS file, try downloading the fonts that are contained in the .EPS file before printing. Use the HP LaserJet Utility. (See the User Reference Guide on the CDROM.) • If the document is not printing with New York, Geneva, or Monaco fonts, go into the Page Setup dialog box and select Options to deselect the substituted fonts. The job is not sent to the correct MFP.
Situation Solution The job prints on the wrong side of the media. • Make sure that you have loaded the media correctly. • If you are printing one-sided copies, load media into tray 1 with the side to be printed facing The MFP prints only part of a page or document. up. Load media in tray 2, tray 3, and the 2,000-sheet side input tray (tray 4) with the side to be printed facing down. • The connection has been broken during transmission.
http://www.hp.com/go/clj9500mfp Situation Solution Printing stops in the middle of the job. • Check the control-panel display for an error message. • If you are on a network, make sure that the computer is correctly configured and that no network problem exists (see your network administrator). • Check the line voltage to make sure that it is steady and within the MFP specifications. Turn the MFP off and then back on. • Check the time-out setting in your network program. You might need to increase it.
Duplexer issues Situation Solution The print job was not printed on both sides. • Make sure that the option to print on both sides of the media has been selected in the printer driver (see chapter 5 of the User Reference Guide on the CD-ROM). • Print a configuration page to make sure that the duplexer is installed properly (see chapter 10 of the User Reference Guide on the CDROM). • Make sure that the duplexer has been configured in the printer driver (see “Setting the MFP device defaults” on page 9).
http://www.hp.com/go/clj9500mfp Situation Solution The “print on both sides” selection is not available. • Make sure that the selected media type can be printed on both sides (see “Selecting and using media” on page 159). Change the media type to one that can be printed on both sides. • Print a configuration page to make sure that the duplexer is installed properly (see chapter 10 of the User Reference Guide on the CDROM).
Service and support 10 Warranty information Service during and after the warranty period • • If MFP hardware fails during the warranty period, contact an HP-authorized service or support provider. • If you do not have an HP Maintenance Agreement or HP SupportPack, contact an HP-authorized service or support provider. If MFP hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP SupportPack, request service as specified in the agreement.
http://www.hp.com/go/clj9500mfp Spare parts and supplies availability Spare parts and supplies for this MFP will be available for at least five years after the production has stopped. Color print cartridge/image drum warranty This HP product is warranted to be free from defects in materials and workmanship.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
http://www.hp.com/go/clj9500mfp HP software license terms ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer Your license will automatically terminate upon any transfer of the Software.
http://www.hp.com/go/clj9500mfp Customer support options worldwide Information from the MFP Before visiting the MFP support Web site or contacting customer support, fill in and print the following information and diagnostic pages. Use the second column to record specific information about the products that you own. Information Specific to your products How to find MFP model Upper-right corner of the front doors of the MFP. MFP serial number Inside the front doors, in the lower-right corner.
Customer support and MFP repair assistance World Wide Web Solutions to most MFP issues can be found at http://www.hp.com/go/clj9500mfp. The Web site includes frequently asked questions (FAQ), troubleshooting help, information about MFP maintenance and use, manuals, a community forum, and updates for MFP drivers and MFP software. E-mail For the quickest response, visit http://www.hp.com/go/clj9500mfp. E-mail support is in English.
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Specifications and regulatory information 11 Physical specifications HP Color LaserJet 9500mfp Height 1,219 mm (48 inches) Width 2,660 mm (104.7 inches) Depth (body) 603 mm (23.7 inches) Weight (without print cartridges and image drums) 194.18 kg (427.1 lb) The location for the MFP should accommodate for the following physical and environmental requirements.
http://www.hp.com/go/clj9500mfp 635 mm (25 in) 415 mm (16.3 in) 420 mm (16.5 in) 575 mm (22.6 in) 647 mm (25.5 in) 603 mm (23.7 in) 1,080 mm (42.5 in) 543 mm (21.4 in) 2,660 mm (104.7 in) 314 Chapter 11 – Specifications and regulatory information Rev. 1.
ENWW 904 mm (35.6 inches) 1,219 mm (48 inches) 1,651 mm (65 inches) 475 mm (18.
http://www.hp.com/go/clj9500mfp Power requirements and circuit capacity 110-volt models 230-volt models Power requirements 100 to 127 Volt (+/- 10%) 50 to 60 Hz (+/- 2 Hz) 220 to 240 Volt (+/- 10%) 50 to 60 Hz (+/- 2 Hz) Rated short-term current 12 Amps 7 Amps Values subject to change, see www.hp.com/go/clj9500mfp for current information. WARNING Power requirements are based on the country/region where the MFP is sold. Do not convert operating voltages.
Power consumption Caution Power requirements are based on the country/region where the MFP is sold. Do not convert operating voltages. This might damage the MFP and void the product warranty. The following table indicates the MFP’s average power consumption in watts¹: Product model Printing (24 ppm)² Copying (24 ppm)² Ready Low Power (Sleep 1) PowerSave (Sleep 2) Off HP Color LaserJet 9500mfp 820 Watts 910 Watts 275 Watts 125 Watts 55 Watts 1.4 Watts 1. Values current as of 7/10/04.
http://www.hp.com/go/clj9500mfp When the MFP is off, disconnecting the power cord from the electrical source can prevent power consumption. Do not disconnect the power cord until the fuser has depressurized. 318 Chapter 11 – Specifications and regulatory information Rev. 1.
Acoustical specifications¹ Sound power level Declared per ISO 9296 Printing/copying (24 ppm) LWAd = 7.3 Bels (A) [73 db (A)] Ready LWAd = 5.6 Bels (A) [56 db (A)] Sound pressure level (bystander position) Declared per ISO 9296 Printing/copying (24 ppm) LpAm = 55 db (A) Ready LpAm = 37 db (A) 11 1. Values current as of March 24, 2004. Values subject to change. See www.hp.com/go/clj9500mfp for current information.
http://www.hp.com/go/clj9500mfp Operating and storage environment Allowable condition Recommended condition Operating temperature 15°C to 30°C (59°F to 86°F) 20°C to 26°C (68°F to 79°F) Relative humidity 10% to 80% 20% to 50% Storage temperature 0°C to 35°C (32°F to 95°F) 0°C to 35°C (32°F to 95°F) Storage humidity 10% to 95% 10% to 95% To optimize print quality and media feed performance, operate and store the MFP within the recommended condition parameters.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This MFP has been designed with several attributes to minimize impacts on our environment. Ozone production This MFP contains an ozone filter to protect indoor air quality. See “Image transfer kit” on page 202 for replacement intervals.
http://www.hp.com/go/clj9500mfp HP LaserJet Printing Supplies In many countries/regions, this product's printing supplies (for example, print cartridges, and image drums) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in more than 30 countries/ regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
Non-U.S. returns Non-U.S. customers should call the local HP Sales and Service Office or visit the www.hp.com/recycle Web site for further information regarding the availability of the HP Supplies Returns and Recycling Program. Recycled paper This MFP is suited for the use of recycled paper when the paper meets the guidelines outlined in the Print Media Guide. See www.hp.com/go/clj9500mfp for ordering information. This MFP is suitable for the use of recycled paper according to EN12281:2002.
http://www.hp.com/go/clj9500mfp Material restrictions This HP MFP contains a lithium battery located on the formatter board that might require special handling at end-of-life. This HP MFP contains mercury in the fluorescent lamp of the liquid crystal control panel display that might require special handling at end-of-life. For recycling information, visit www.hp.com/recycle or contact your local authorities or the Electronic Industries Alliance at www.eiae.org.
Material safety data sheet Material Safety Data Sheets (MSDSs) can be obtained by contacting the HP Web site at www.hp.com/go/msds. For more information For more information about HP’s environmental programs, go to www.hp.com/go/environment or www.hp.
http://www.hp.com/go/clj9500mfp FCC statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Names: HP Color LaserJet 9500MFP Product Number: C8549A Regulatory Model Number ³ Product Options: ENWW 11 BOISB-0205-02 including Q1891A ALL Regulatory statements 327
http://www.hp.
The product herewith complies with the requirements of the EMC Directive 89/336/EEC, the Low Voltage Directive 73/23/ EEC, the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-Marking accordingly 1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to standard with exception of Clause 9.5, which is not yet in effect. 2) This Device complies with Part 15 of the FCC Rules.
http://www.hp.com/go/clj9500mfp EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see “Declaration of Conformity” on page 327 issued by the manufacturer.
VCCI Statement (Japan) VCCI class A product Translation This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused. In this case, user may be required to take appropriate corrective actions.
http://www.hp.com/go/clj9500mfp Korean EMI Statement Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 9500MFP 332 Chapter 11 – Specifications and regulatory information Rev. 1.
laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. Varoitus! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
http://www.hp.com/go/clj9500mfp Taiwan Class A Statement 334 Chapter 11 – Specifications and regulatory information Rev. 1.
Taiwan Battery Statement 11 Product Information Sheet The Toner Product Information Sheet can be obtained by calling the U.S. HP FIRST (Fax Information Retrieval Support Technology) at (1) (800) 333-1917. International customers should see the front of this manual for appropriate phone numbers and information.
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