Specifications

• Ongoing support—HP offers a variety of support levels that cover your entire IT infrastructure and
meet your specific needs. Companies can count on HP Services to help them acquire the assistance
they need to maintain control of and deliver business value through their IT investments. You benefit
from proactive onsite services, defined escalation processes, and rapid fixes. Corresponding HP
services for your storage and network systems provide an integrated support solution for your
environment.
– Hardware and software support: HP has a full spectrum of proven preventive, diagnostic,
remedial, and repair services that include high-quality remote and onsite support, upgraded
hardware service response times and coverage periods, fast and reliable access to HP response
centers for software phone-in assistance, and software updates for selected HP and third-party
products.
– Integrated support: Support Plus and Support Plus 24 are integrated hardware and software
services that are available when you require assistance that complements your internal IT
resources.
– Mission-critical support: To reduce exposure to downtime, HP can deliver mission-critical support
for businesses running critical applications. HP uses proven processes, best practices, and
leading remote support technologies to help provide maximum IT availability and performance.
HP Proactive 24 Service includes proactive advice and assistance that helps you improve the
effectiveness of your IT environment. The Critical Service offering combines proactive and reactive
services, including availability assessments and modeling, benchmarking, performance
optimization, remote monitoring, security, capacity planning, configuration, availability, and
performance management services. No other vendor matches the HP worldwide standard six-
hour call-to-repair commitment (subject to specific terms and conditions). In addition, through the
HP Mission Critical Partnership, you have the opportunity to create a custom agreement with HP
to achieve your business objectives through customized business-level commitments that reduce
exposure to abrupt negative acts.
• Education—HP offers a full curriculum of education courses that can help improve the productivity
and performance of your workforce. Through these courses, programmers and IT administrators can
quickly become in-house experts on the Intel Itanium architecture and the operation of Itanium-based
solutions for HP-UX, Windows, OpenVMS, Linux, and NonStop Kernel. Courses are delivered using
a variety of methods—from customized onsite classes to self-paced, web-based sessions—that meet
your company’s learning requirements.
• Technical services—Even the most technically proficient IT staff might need assistance when
implementing and managing its Itanium-based platforms, which is why HP offers technical
services—discrete, focused engagements that provide on-demand expertise to supplement your own
IT resources. HP delivers proactive technical consulting services across the entire IT lifecycle, from
assessment and planning to high availability and performance to security and system
administration.
• Business continuity services—HP business continuity offerings—including consulting, disaster-
tolerant, business recovery, and backup and recovery services—can protect your critical high-value
business processes against potentially serious outages. HP uses a proven best practices-based
methodology to design and implement a solution and continuity plan that fits your company’s
specific business needs.
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Managed services—HP offers comprehensive managed services that deliver innovative on-demand
and traditional outsourcing services to simplify the management of your IT infrastructure and reduce
costs while helping you quickly address changes in the marketplace. Our proven, flexible approach
enables you to outsource your entire IT infrastructure—hardware, processes, and people—with the
knowledge that you can receive predictable support levels based upon approved service level
agreements.
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