Specifications

General Site Preparation Guidelines

Information to Collect Before You Contact Support

Chapter 2

Information to Collect Before You Contact Support

Before you contact HP support, you should:

Step 1. Check information on troubleshooting and attempt to solve the problem. Refer to “Troubleshooting”

in the Operation Guide for your system, available at http://docs.hp.com.

• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and

FPL logs

• Try to determine precisely what did or did not happen

Step 2. Collect the following information:

• The model number of your server (for example: rp3410 or rp3440)

• The product number of your server. This can be found on the identification label, which is found

at the front of the unit (typically A7136A or A7137A, and so on)

• The serial number of your server. This can be found on the identification label

Step 3. Become familiar with your system configuration:

• Are you using the LAN, RS232, or web interface to monitor the server?

• How many processors, DIMMs, and PCI cards have been installed?

• What versions of processor, memory, and PCI cards are used and where are they installed?

• What accessories are installed?

Step 4. Determine the following:

• Which firmware versions are in use?

• When did the problem start?

• Have recent changes been made to the system?

• Which operating system and version is in use?