Specifications

Chapter 4

Troubleshooting

Operating System Will Boot

If your operating system is running and you are experiencing problems, use the following online tools to help

solve your problem:

• Support Tools Manager (STM)

• Event Monitoring Service (EMS)

• Management Processor (MP)

Support Tools Manager

Support Tools Manager (STM) is available in three user interfaces:

• Graphical interface for X-based terminals (XSTM)

• Menu interface for ASCII terminals (MSTM)

• Command line interface for all ASCII terminals (CSTM)

You can use the graphical and menu interfaces intuitively and you can use the command line interface to

drive STM using scripts.

You can use diagnostics to thoroughly test a device and isolate failures down to the suspected Field

Replaceable Unit (FRU).

For complete documentation on how to access and use STM go to http://docs.hp.com. Under Topics menu go to

Diagnostics and look for Support Tools Manager.

Event Monitoring Service

Event Monitoring Service (EMS) is the framework for monitoring hardware and reporting events. You can use

EMS to eliminate most undetected hardware failures that cause data loss or interruptions of system

operation. You can monitor a hardware device (such as a disk) for the occurrence of any unusual activity

(called an event). When an event occurs, it is reported by a variety of notification methods such as e-mail.

Event detections are handled automatically with minimal involvement on your part.

The following monitors are available:

•CMC monitor

•UPS monitor

• FC hub monitor

•FC switch monitor

• Peripheral status monitor

• Memory monitor

EMS comes with your HP-UX operating system. To bring up the event monitoring Main Menu, execute the

following command at the shell prompt:

/etc/opt/resmon/lbin/monconfig

From the list of Main Menu selections, choose:

(E) Enable Monitoring