Specifications

Chapter 4

4 Troubleshooting

This chapter provides troubleshooting instructions for maintaining your HP 9000 rp3410 or HP 9000 rp3440

server.

Information to Collect Before You Contact Support

Before you contact HP support, you should:

Step 1. Check information on troubleshooting and attempt to solve the problem.

• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and

FPL logs

• Try to determine precisely what did or did not happen

Step 2. Collect the following information:

• The model number of your server (for example, rp3410)

• The product number of your server. This can be found on the identification label, which is found

at the front of the unit (typically A7136A or A7137A, and so on)

• The serial number of your server. This can be found on the identification label

Step 3. Become familiar with your system configuration:

• Are you using the LAN, RS232, or web interface to monitor the server?

• How many processors, DIMMs, and PCI cards have been installed?

• What versions of processor, memory, and PCI cards are used and where are they installed?

• What accessories are installed?

Step 4. Determine the following:

• Which firmware versions are in use?

• When did the problem start?

• Have recent changes been made to the system?

• Which operating system and version is in use?

Troubleshooting Methodology

WARNING Ensure that the system is powered down and all power sources have been

disconnected from the server prior to working with the server.