User Guide

Table 3-1 Common issues and solutions (continued)
Issues Possible cause Solution
Be sure a computer with an AMD Radeon graphics card or a
AMD A-Series processor is connected to the monitor using a
DisplayPort or HDMI cable.
The monitor is experiencing
screen tearing.
FreeSync might not be enabled. Open the OSD and enable FreeSync.
Button lockouts
Holding down the power button or Menu button for 10 seconds disables that button. You can re-enable the
button by holding the button down again for 10 seconds. The button lockout function is available only when
the monitor is on, an active signal is displayed, and the OSD menu is closed.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information about how to contact HP and open a support case.
NOTE: Contact customer support to replace the power cord or any other cables that shipped with your
monitor.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and software you are using
Button lockouts 17