User Guide
© Copyright 2020 HP Development Company, L.P. FreeSync is a trademark of Advanced Micro Devices, Inc. HDMI, the HDMI Logo and HighDefinition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
About this guide This guide provides technical specifications and information about monitor features, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
iv About this guide
Table of contents 1 Getting started ............................................................................................................................................. 1 Important safety information ............................................................................................................................... 1 Product features and components ........................................................................................................................ 2 Features .........
Shipping the monitor ......................................................................................................................... 20 Appendix A Technical specifications ................................................................................................................. 21 70.9 cm (27.9 in) model specifications ............................................................................................................... 21 Preset display resolutions ................................
1 Getting started Important safety information A power cord is included with the monitor. If you use another cord, use only a power source and connection appropriate for this monitor. For information about the correct power cord set to use with the monitor, see the Product Notices provided in your documentation kit. WARNING! To reduce the risk of electric shock or damage to the equipment: ● Plug the power cord into an AC outlet that is easily accessible at all times.
Product features and components Features The monitor includes the following features: ● 70.9 cm (27.
Front components Table 1-1 Front components and their descriptions Component Description (1) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. When the OSD menu is open, the Menu light turns on. (2) OSD buttons When the OSD menu is open, press the buttons to navigate through the menu. The function light icons indicate the default button functions. For a description of these functions, see Using the function buttons on page 14.
Rear components Table 1-2 Rear components and their descriptions Component Description (1) Power connector Connects the power cord. (2) VESA release button Releases the stand from the monitor. (3) HDMI ports (2) Connect the HDMI cable to a source device such as a computer or game console. (4) DisplayPort connector Connects the DisplayPort cable to a source device such as a computer or game console. (5) Audio-out (headphone) jack Connects headphones to the monitor.
Setting up the monitor WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel.
Mounting the monitor head The monitor head can be attached to a wall, swing arm, or other mounting fixture. IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a thirdparty mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws. Longer screws might damage the monitor. Be sure to verify that the manufacturer’s mounting solution is compliant with the VESA standard and is rated to support the weight of the monitor head.
Attaching the monitor head to a mounting device 1. Remove the four screws from the VESA holes located on the rear of the monitor head. 2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA screw holes on the back of the monitor head. IMPORTANT: If these instructions do not apply to your device, then follow the mounting device manufacturer’s instructions when mounting the monitor to a wall or swing arm.
Connecting the cables The monitor supporting HDMI and DisplayPort inputs. The video mode is determined by the video cable used. The monitor automatically determines which inputs have valid video signals. The inputs can be selected through the OSD menu. The monitor ships with select cables. Not all cables shown in this section are included with the monitor. 1. Place the monitor in a convenient, well-ventilated location near the computer. 2. Connect a video cable.
3. Connect one end of the power cord to the power connector on the rear of the monitor and the other end to a grounded AC outlet. WARNING! To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times. Disconnect power from the equipment by unplugging the power cord from the AC outlet.
Adjusting the monitor WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. ▲ Tilt the monitor head forward or backward to set it to a comfortable eye level.
Turning on the monitor IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen saver application or turn off the monitor when it will not be in use for a prolonged period of time. Image retention is a condition that may occur on all LCD screens. Burn-in damage on the monitor is not covered under the HP warranty.
2 Using the monitor Downloading software and utilities You can download and install the following files from http://www.hp.com/support: ● INF (Information) file ● ICM (Image Color Matching) files To download the files: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers. 3. Select your product type. 4. Enter your HP monitor model in the search field and follow the on-screen instructions.
Using the OSD menu Use the OSD menu to adjust the screen image based on your viewing preferences. To access and make adjustments in the OSD: ● Use the buttons at the bottom of the monitor’s front bezel, To access the OSD menu and make adjustments: 1. If the monitor is not already on, press the power button to turn on the monitor. 2. Press the Menu button. 3. Use the three function buttons to navigate, select, and adjust the menu choices.
Using the function buttons Pressing one of the function buttons activates the buttons and lights the icons above the buttons. NOTE: The actions of the function buttons vary among monitor models. For information about changing the function of the buttons, see Reassigning the function buttons on page 14. Table 2-2 Button names and descriptions Button Description (1) Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD menu.
Using Auto-Sleep Mode The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the computer signals low power mode (absence of either horizontal or vertical sync signal). Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight turns off, and the power light turns amber.
3 Support and troubleshooting Solving common issues The following table lists possible issues, the possible cause of each issue, and the recommended solutions. Table 3-1 Common issues and solutions Issues Possible cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the power cord. Monitor is off. Press the monitor power button.
Table 3-1 Common issues and solutions (continued) Issues Possible cause Solution Be sure a computer with an AMD Radeon graphics card or a AMD A-Series processor is connected to the monitor using a DisplayPort or HDMI cable. The monitor is experiencing screen tearing. FreeSync might not be enabled. Open the OSD and enable FreeSync. Button lockouts Holding down the power button or Menu button for 10 seconds disables that button.
Locating the serial number and product number Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP about the monitor.
4 Maintaining the monitor Maintenance guidelines To enhance the performance and extend the life of the monitor: ● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
Shipping the monitor Keep the original packing box in a storage area. You may need it later if you ship the monitor or move.
A Technical specifications NOTE: All specifications represent the typical specifications provided by HP component manufacturers; actual performance may vary either higher or lower. For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs. 70.9 cm (27.9 in) model specifications Table A-1 Technical specifications Specification Measurement Display, wide-screen 70.
Preset display resolutions The following display resolutions are the most commonly used modes and are set as factory defaults. The monitor automatically recognizes these preset modes and they will appear properly sized and centered on the screen. 70.9 cm (27.9 in) model Table A-2 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 800 × 600 37.879 60.317 3 1024 × 768 48.363 60.004 4 1280 × 720 45.000 60.000 5 1280 × 800 49.702 59.
Energy saver feature The monitor supports a reduced power state. The reduced power state is initiated if the monitor detects the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen is blank, the backlight is turned off, and the power light turns amber. When the monitor is in the reduced power state, the monitor uses <0.5 W of power. There is a brief warm-up period before the monitor returns to its normal operating state.
B Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● 28 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m.
