Hardware Reference Guide HP EliteOne 800 G5 23.8-in All-in-One HP EliteOne 800 G5 23.
© Copyright 2019 HP Development Company, L.P. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Guide This guide provides basic information for upgrading this computer model. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
iv About This Guide
Table of contents 1 Product features ........................................................................................................................................... 1 Overview ................................................................................................................................................................ 1 Front components ................................................................................................................................................
Webcam ............................................................................................................................................................... 20 Webcam operation ............................................................................................................................ 20 Setting up Windows Hello ................................................................................................................. 20 Using the RFID reader (select models only) ............
International Association of Accessibility Professionals (IAAP) ....................................................... 42 Finding the best assistive technology .............................................................................................. 43 Assessing your needs ..................................................................................................... 43 Accessibility for HP products ..........................................................................................
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1 Product features Overview NOTE: To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. This product employs electronic labeling for indication of regulatory mark or statement. See Locating the serial number and product number on page 6 for the operation to display.
Front components Table 1-1 Front components Front components (1) Webcam (3) Radio Frequency identification (RFID) tapping area and antenna* (select models only) (2) Speakers (2) (4) HP Sure View icon (select models only) *The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.
Top components Infrared (IR) webcam (optional) Table 1-2 Infrared (IR) webcam components Infrared (IR) webcam components Front View (1) Webcam light (4) IR webcam (2) IR light (5) Rear webcam adjustment wheel (3) Full High Definition (FHD) webcam (8) FHD webcam Top view (6) Digital microphones Rear view (7) Webcam light Full High Definition (FHD) webcam (optional) Table 1-3 Full High Definition (FHD) webcam components Full High Definition (FHD) webcam components Front view (1) Webcam ligh
Side components Table 1-4 Side components Side components (1) Optical disc drive (optional) (4) Audio-out (headphone)/Audio-in (microphone) combo jack (2) Optical disc drive light (optional) (5) Audio-out (headphone) jack (3) Optical disc drive eject button (optional) (6) Fingerprint reader (select models only) NOTE: The fingerprint reader is not available on the Healthcare Edition All-in-One.
Table 1-5 Rear components (continued) Rear components (3) USB SuperSpeed ports with wake from keyboard or mouse (2) (8) Security lock screws (4) Power connector (9) Stand release (5) RJ-45 (network) jack (10) Security cable slot Bottom components Table 1-6 Bottom components Bottom components (1) HP Sure View button (select models only) (5) USB Type-C port (2) USB SuperSpeed port (6) Hard drive activity light (3) USB SuperSpeed port with HP Sleep and Charge (7) Power button (4) SD c
Keyboard features Your keyboard may be different than the one shown below. Table 1-7 Keyboard components Keyboard components (1) Sleep (6) Mute Volume (2) Fast Reverse (7) Decrease Volume (3) Play/Pause (8) Increase Volume (4) Stop (9) Function (5) Fast Forward Locating the serial number and product number The serial number and product number are located on a label on the bottom edge of the bezel. You may need these numbers when contacting HP about your computer model.
2 Setup Overview Set up the computer in the following order: ● Attach a stand. See Attaching and removing a stand on page 7. Or Attach the computer to a mounting fixture. See Attaching the computer to a mounting fixture on page 10. ● Connect the cables for peripherals and power. See Connecting and disconnecting cables on page 11. ● Connect an additional display, if desired. See Connecting a monitor on page 11. ● Install and secure the rear port cover. See Installing the rear port cover on page 14.
3. Lower the stand onto the computer and press down until it clicks into place (2). Removing a recline stand To remove the stand: 8 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the AC power cord from the AC outlet and disconnect any external devices. 4. Place the computer facedown on a soft flat surface.
Attaching and removing an adjustable height stand Attaching an adjustable height stand To install the stand: 1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer (1). 3. Lower the stand onto the computer and press down until it clicks into place (2).
Attaching the computer to a mounting fixture The computer can be attached to a wall, swing arm, or other mounting fixture. IMPORTANT: This computer supports the VESA industry standard 100 mm mounting holes. To attach a third-party mounting solution to the computer, four 4 mm, 0.7 pitch, and 20 mm long screws are required. These screws are supplied with the computer. Longer screws must not be used because they may damage the computer.
Connecting and disconnecting cables Connecting cables 1. If the rear port cover is installed, remove the cover. See Removing the rear port cover on page 13. 2. Route the power and all peripheral cables through the opening in the base of the stand. 3. Connect the peripheral cables to the appropriate ports. 4. Replace the rear port cover. See Installing the rear port cover on page 14. 5. Connect the power cord to the power connector on the rear of the computer.
● DisplayPort to VGA adapter ● DisplayPort to DVI adapter ● HDMI to VGA adapter ● HDMI to DVI adapter To connect a monitor: 1. Turn off power to the computer and the monitor that you are connecting to the computer. 2. Remove the rear port cover on the computer. 3. If your monitor has a DisplayPort connector, connect a DisplayPort cable directly between the DisplayPort connector on the rear of the computer and the DisplayPort connector on the monitor.
Removing and installing the rear port cover Removing the rear port cover 1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. If the security lock screws are secured, use a T15 tamper-resistant Torx security screwdriver to remove both screws (1). 3. Slide the rear port cover retainer tabs toward each other (2) to release the port cover. 4.
Installing the rear port cover 14 1. Be sure that all cables are connected. 2. Hold the port cover parallel to the computer and align the two tabs on the port cover with the slots in the top of the rear port compartment. 3. Slide the port cover (1) in until the tabs click into place. 4. Slide the rear port cover retainer tabs away from each other (2) to lock the port cover in place. 5. You may prevent access to internal components and ports by securing the rear port cover.
Positioning the computer This computer may ship with a recline stand or an adjustable height stand. Adjusting a recline stand IMPORTANT: Use caution when reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline. This stand allows you to position the computer from a reclining position to an upright position. To adjust the computer position from the reclining position to an upright position: 1.
Adjusting an adjustable height stand IMPORTANT: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline. This stand allows you to: ● Tilt the computer from –5° to 20° from the desktop ● Adjust the computer height within a range of 110 mm (4.
1. Move the stand next to the edge of the desk. 2. Grasp both sides of the computer and lower the computer to your preferred position. 3. Grasp the top and bottom of the computer and tilt the computer to the desired position. To change from landscape to portrait view: IMPORTANT: When changing the computer orientation between landscape and portrait, be sure that the HP logo on the front of the computer is either on the bottom or the left side. 1.
2. Grasp the upper left and lower right corners of the computer and lift the lower right corner until the computer is in the landscape position. To swivel the computer from side to side: ▲ 18 Grasp both sides of the computer and swivel it up to 45° to one side or the other.
Installing a security cable A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your desk (or other stationary object) and the other end of the cable to the security cable slot on the computer. Secure the security cable lock with the key. IMPORTANT: Use caution when adjusting the tilt, swivel, or height of the computer if a security cable is installed. The cable or the lock may interfere with the adjustment.
Disconnecting power 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the power cord from the AC outlet and disconnect any external devices.
▲ Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Save Changes and Exit, and then press Enter. Your changes go into effect when the computer restarts. RFID Asset Tag (select models only) NOTE: The RFID Asset Tag is an optional feature available on the Healthcare Edition All-in-One only. The RFID Asset Tag is used to track the location of the physical Healthcare Edition All-in-One unit.
Using HP Sure View (select models only) HP Sure View uses a unique system and LCD module design in order to achieve the switchable privacy function. With Sure View turned ON, the screen switches to a privacy mode that makes content easily visible for a user sitting in a "viewing cone" directly in front of the screen. Those viewing outside the cone will have difficulty seeing the screen. With HP Sure View turned OFF, the screen returns to a non-privacy mode where it can be viewed easily from any position.
Table 2-1 HP Sure View icons and descriptions Icon Status HP Sure View is turned on for privacy viewing. HP Sure View is turned off for shared viewing. Synchronizing the optional wireless keyboard and mouse The wireless keyboard and mouse are optional components. The mouse and keyboard are synchronized at the factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not synchronized, then follow this procedure to manually re-synchronize the pair. 1.
24 3. Press the Connect button on the receiver for approximately five seconds. The status light on the receiver will flash for approximately 30 seconds after the Connect button is pressed. 4. While the status light on the receiver is flashing, press the Connect button on the underside of the keyboard for five to ten seconds. After the Connect button is released, the status light on the receiver will stop flashing, indicating that the devices have been synchronized.
5. Press the Connect button on the receiver for approximately five seconds. The status light on the receiver will flash for approximately 30 seconds after the Connect button is pressed. 6. While the status light on the receiver is flashing, press the Connect button on the underside of the mouse for five to ten seconds. After the Connect button is released, the status light on the receiver will stop flashing, indicating that the devices have been synchronized.
3 Hardware repair and upgrade Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire: Disconnect the power cord from the AC outlet before removing the enclosure. Energized parts are inside. Allow the internal system components to cool before you touch them.
Removing batteries from the optional wireless keyboard or mouse NOTE: The wireless keyboard and mouse are optional components. To remove batteries from the wireless keyboard, remove the battery door on the underside of the keyboard (1) and lift the batteries out of the battery compartment (2). To remove batteries from the wireless mouse, remove the battery door on the underside of the mouse (1) and lift the batteries out of the battery compartment (2).
Removing and replacing the computer access panel Removing the computer access panel The access panel must be removed to access internal components. 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, and then turn off any external devices. 3. Disconnect the power cord from the AC outlet and disconnect any external devices.
Replacing the computer access panel 1. Align the edges of the access panel with the computer. Press in the tabs around all sides of the panel until it is in place. 2. Reinstall the stand. See Attaching and removing a stand on page 7. 3. Reconnect all cables to the computer. See Connecting cables on page 11. 4. Reinstall the rear port cover. See Installing the rear port cover on page 14. 5. Relock any security devices that were disengaged when the access panel was removed. 6.
Locating internal components Table 3-1 Internal components Internal components (1) Memory modules (4) M.2 card (optional) (2) RTC battery (5) Optical disc drive (optional) (3) RFID Asset Tag module (optional on the Healthcare Edition All-in-One only) (6) Hard drive Removing and installing memory The memory slots on the system board can be populated with up to two industry-standard small outline dual inline memory modules (SODIMMs).
HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. Populating memory module sockets The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the memory modules are installed. Refer to the following table to identify the memory module channel locations.
3. To remove a memory module, press outward on the two latches (1) on each side of the memory module, then pull the memory module (2) out of the slot. 4. Slide the new memory module into the slot (1) at approximately a 30° angle, then press the memory module down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory slot. 5. Reinstall the access panel.
IMPORTANT: Removing the battery with the AC power cord removed will cause the system to load default BIOS settings the next time the computer is turned on, and the system’s real-time clock may also need to be set. If the system’s current BIOS settings have been modified from the factory configuration and not saved, then the resulting BIOS configuration will be set back to the factory defaults.
Replacing drives Replacing a hard drive The 2.5-inch primary hard drive is installed on the right side of the computer on top of the optical disc drive (ODD). To locate the hard drive on the system board, see Locating internal components on page 30. Removing a hard drive 1. Remove the access panel. For instructions, see Removing the computer access panel on page 28. 34 2. Pull the hard drive latch away from the hard drive to release the drive. 3.
For instructions on installing a hard drive, see Installing a 2.5-inch hard disk drive on page 35. Installing a 2.5-inch hard disk drive 1. Fasten four mounting screws with grommets onto the new 2.5-inch hard drive. 2. Position the hard drive above the drive cage with the connectors facing the center of the computer. 3. Place the hard drive into the drive cage and slide it firmly toward the center of the computer until the hard drive snaps into place.
Replacing the optical disc drive The optical disc drive is located under the hard drive on the right side of the computer. To locate the optical disc drive on the system board, see Locating internal components on page 30. 1. Remove the access panel. For instructions, see Removing the computer access panel on page 28. 2. Remove the hard drive. For instructions see Removing a hard drive on page 34. 3.
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way. 7. Replace the hard drive. For instructions, see Installing a 2.5-inch hard disk drive on page 35. 8. Replace the access panel. For instructions, see Replacing the computer access panel on page 29.
A Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
B Computer operating guidelines, routine care, and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 in) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Table B-1 Recommended Healthcare Edition All-in-One cleaning formulas (continued) Recommended cleaning formulas Isopropanol: 10–20%, benzyl-C12–18–alkyldimethyl ammonium chlorides: <0.5%, quaternary ammonium compounds, C12–18–alkyl[(ethylphenyl)methyl]dimethyl, chlorides: <0.5% Quaternary ammonium compounds, C12–18–alkyl[(ethylphenyl)methyl]dimethyl, chlorides: <0.5%, benzyl-C12–18– alkyldimethyl ammonium chlorides: <0.5% Isopropyl alcohol: 55%, alkyl dimethyl benzyl ammonium chlorides: 0.
Optical disc drive precautions Be sure to observe the following guidelines while operating or cleaning the optical disc drive. ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
C Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: ● www.section508.gov ● Buy Accessible The U.S.
Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released.
Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● 48 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.
Index A access panel removing 28 replacing 29 accessibility 42 accessibility needs assessment additional information 26 adjustable height stand 9 adjustment 16 attaching 9 removing 9 assistive technology (AT) finding 43 purpose 42 AT (assistive technology) finding 43 purpose 42 43 B battery replacement 32 bottom components 5 C cables 11 connecting 11 disconnecting 12 components bottom 5 FHD webcam 3 front 2 internal 30 IR webcam 3 rear 4 side 4 top 3 computer operating guidelines 39 connecting cables 11 m
memory 31 optical disc drive 36 resources, accessibility 47 RFID asset tag 21 RFID reader 20 S Section 508 accessibility standards 44, 45 security rear port cover 13 rear port cover, installing 14 rear port cover, removing 13 security cable 19 serial number location 6 setup, order of 7 shipping preparation 41 side components 4 SODIMM identification 31 location 31 specifications 30 specifications, memory 30 standards and legislation, accessibility 44 stands adjustable height, attaching 9 adjustable height, r
