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The printer cannot print from a computer because a print job is stuck in the print queue. This stuck print
job cannot be cancelled or deleted and prevents further print jobs from printing. Clicking Cancel or the
Delete Job button does nothing.
Step 8: Service the printer
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website
http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If
you are in Asia Pacific, Contact HP Support to find a local service center in your area.
After the printing system resets, add your printer back to the list and try to print. If the printer
remains offline, continue to the next step.
Step 3: Troubleshoot the printer connection
Troubleshoot connection issues with network or USB-connected printers.
 Troubleshoot a Wi-Fi Printer Connection
 Troubleshoot a USB Printer Connection
 Troubleshoot a Wired Network Printer Connection