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Windows Image Acquisition (WIA) is a Windows service that helps communication between the
computer and scanners. If WIA is not activated, scan jobs can fail.
1. In Windows, search for and open View local services.
2. In the Services window, scroll down the list and find Windows Image Acquisition
(WIA).
3. Look at the Status and Startup Type values.
o If the status is Started or Running and the Startup Type is Automatic, WIA is
running correctly. Skip to the next step.
o If the status is Disabled or no status displays, right-click Windows Image
Acquisition (WIA), click Properties, click the General tab, select Automatic from
the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote
Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM
Server Process Launcher are running and set as Automatic, and then start WIA.
4. Try to scan. If the error persists, continue to the next step.
Step 4: Troubleshoot the printer connection
At this point, the printer is probably not connected to your computer.
Go to Troubleshoot a USB Printer Connection for more information
HP Printers - Print Jobs Stuck in Queue
Troubleshooting
This document is for HP printers.