Maintenance and Service Guide

Installing HP PC Hardware Diagnostics Windows ........................................................................... 155
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 155
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 156
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 156
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 156
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 156
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 157
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 157
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 157
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 157
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 157
9 Backing up, restoring, and recovering ......................................................................................................... 159
Using Windows tools ......................................................................................................................................... 159
Creating HP Recovery media (select products only) ......................................................................................... 159
Using HP Recovery Manager to create recovery media .................................................................. 160
Before you begin ........................................................................................................... 160
Creating the recovery media ........................................................................................ 160
Using the HP Cloud Recovery Download Tool to create recovery media ........................................ 161
Restoring and recovery ..................................................................................................................................... 161
Restoring, resetting, and refreshing using Windows tools ............................................................ 161
Restoring using HP Recovery Manager and the HP Recovery partition ......................................... 161
Recovering using HP Recovery Manager ........................................................................................ 161
Recovering using the HP Recovery partition (select products only) .............................................. 162
Recovering using HP Recovery media ............................................................................................. 162
Changing the computer boot order ................................................................................................ 163
Removing the HP Recovery partition (select products only) .......................................................... 163
10 Specications .......................................................................................................................................... 164
Computer specications .................................................................................................................................... 164
M.2 PCIe solid-state drive specications .......................................................................................................... 165
M.2 solid-state drive specications .................................................................................................................. 166
11 Statement of memory volatility ................................................................................................................ 167
Nonvolatile memory usage ............................................................................................................................... 169
Questions and answers ..................................................................................................................................... 171
Using HP Sure Start (select models only) .......................................................................................................... 172
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