User Guide
© Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Components ..................................................................................................................................................
Connecting to a local area network (LAN) (select products only) .................................................... 23 Using HP LAN-Wireless Protection (select products only) ................................................................ 24 Turning on and customizing HP LAN-Wireless Protection ............................................. 24 Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25 Customizing MAC Address Pass Through ...............
Using HP Fast Charge (select products only) .................................................................................... 37 Displaying battery charge ................................................................................................................. 37 Finding battery information in HP Support Assistant (select products only) .................................. 38 Conserving battery power ...................................................................................................
8 Maintenance ............................................................................................................................................... 52 Improving performance ....................................................................................................................................... 52 Using Disk Defragmenter .................................................................................................................. 52 Using Disk Cleanup .............................
TPM BIOS settings (select products only) ........................................................................................................... 64 Using HP Sure Start (select products only) ......................................................................................................... 65 11 Using HP PC Hardware Diagnostics ..............................................................................................................
Legislation and regulations .............................................................................................................. 77 United States ................................................................................................................... 77 21st Century Communications and Video Accessibility Act (CVAA) ............................... 77 Canada .............................................................................................................................
1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 20.
Finding information To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support.
Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Right Component (1) Description USB Type-C power connector and Thunderbolt port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
Left Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Display Component Description (1) Speakers Produce sound. (2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) WWAN antennas (select products only) * Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (4) Camera light(s) On: One or more camera(s) are in use. (5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Top Component Description (1) Internal microphones Record sound. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Bottom Component Description (1) Alignment post connectors (2) Connect to the alignment posts on the keyboard (select products only). (2) Keyboard connector Connects the computer to the keyboard (select products only).
Rear Component 10 Description (1) Rear camera Allows you to video chat, record video, and record still images. To use your camera, see Using a camera (select products only) on page 30. (2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.
Using the kickstand To change the angle for the display, follow these steps: 1. Hold the tablet with top edge up (the speakers are on top). 2. Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees. To close the kickstand, push the kickstand against the bottom of the tablet until it is flush with the bottom.
Keyboard area (select products only) Connecting the keyboard ▲ To connect the keyboard, lower the computer onto the keyboard until the connectors click into place. Removing the keyboard ▲ 12 To remove the computer from the keyboard, pull the computer away from the back of the keyboard.
TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Fn lock light On: The fn key is locked. (3) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: Microphone is off. ● Off: Microphone is on. (4) Microphone mute light (5) Num lk light On: Num lock is on.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 16.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 15. ▲ To use an action key, press and hold the key. Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen (select products only). NOTE: To quickly turn on the highest privacy setting, press fn+p.
Icon Description Turns the screen sharing function on or off. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Answers a call. ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Inserting a nano SIM card CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card. CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or sanding the card. 1. Position the computer display-side up on a flat surface. 2. Insert the removal tool or a small straightened paper clip (1) into the card tray access hole. 3. Press the tool or clip in gently until the card tray is ejected. 4.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
▲ On the taskbar, select the network status icon, and then select Network & Internet Settings. Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
NOTE: To locate the tapping area on your computer, see Components on page 4. Sharing 1. 2. Confirm that the NFC function is enabled. a. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. b. Confirm that the selection for NFC is On. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect. NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions. 3.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Using HP LAN-Wireless Protection (select products only) In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access.
Using HP MAC Address Pass Through to identify your computer on a network (select products only) MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through an Ethernet adapter. This address is enabled by default. Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS).
4 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick Using TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image.
● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. 28 ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows.
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has a camera (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select HP, and then select HP Documentation. Headphones combined with a microphone are called headsets.
1. Connect one end of the USB Type-C cable to the USB Type-C SuperSpeed and DisplayPort port on the computer. 2. Connect the other end of the cable to the external DisplayPort device. 3. Press f1 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. ● Extend: View the screen image extended across both the computer and external device.
2. Connect the other end of the cable to the external Thunderbolt device. 3. Press f1 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. ● Extend: View the screen image extended across both the computer and external device. ● Second screen only: View the screen image on the external device only.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device; provides for full-screen duplication; and improves speed, quality, and scaling. To connect to Intel WiDi certified displays: ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. To open Intel WiDi: ▲ Type Intel WiDi in the taskbar search box, and then click Intel WiDi.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter may not be available on your computer. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state.
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording may vary by product). 3.
Using the Power icon and Power Options The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge. ● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon . ● To use Power Options, right–click the Power icon , and then select Power Options. Different Power icons indicate whether the computer is running on battery or external power.
Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. 2. Select My notebook, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1.
● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external power: 40 ● The computer switches to battery power. ● The screen brightness automatically decreases to conserve battery charge. ● The Power icon Chapter 6 Managing power changes appearance.
7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Windows passwords are set only in the Windows operating system. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Power-on password ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
● Computers or tablets with keyboards: ▲ ● Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Enter your current BIOS administrator password. 3.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using DriveLock Security Options DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer.
Disabling Automatic DriveLock To disable Automatic DriveLock, follow these steps: 1. Start Computer Setup. ● ● Computers or tablets with keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2.
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the DriveLock user password or the master password. ● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 3. Select the hard drive you want to protect, and then press enter. 4. Select Enable DriveLock and then press enter. 5. Carefully read the warning. 6.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup. 4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 5. Select the hard drive you want to manage, and then press enter. 6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments.
Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
8 Maintenance It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
– Turn off and then disconnect all external devices. – Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 56). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 56).
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 58. Using HP Recovery Manager to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products.
IMPORTANT: issues. NOTE: Recovery through HP Recovery Manager should be used as a final attempt to correct computer When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following: ● HP Recovery Manager recovers only software that was installed at the factory.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 60. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information.
10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
11 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 68. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility.
If you need additional support with the accessibility features on your HP product, see Contacting support on page 79.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. This section provides links to information on key legislation, regulations, and standards.
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has at least one employee in Ontario; and accessibility measures must be implemented on or before January 1, 2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● 80 Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Index A accessibility 74 accessibility needs assessment 75 action keys 16 identifying 16 keyboard backlight 16 mute 16 privacy screen 16 screen brightness 16 speaker volume 16 switch screen image 16 using 16 wireless 16 administrator password 42 airplane mode key 20 antivirus software 49 assistive technology (AT) finding 75 purpose 74 AT (assistive technology) finding 75 purpose 74 audio 30 adjusting volume 16 headphones 30 headsets 31 sound settings 31 speakers 30 audio-out (headphone)/audio-in (microphone
H hardware, locating 4 headphones, connecting 30 headsets, connecting 31 Hibernation exiting 36 initiated during critical battery level 38 initiating 36 high-definition devices, connecting 33 hot keys microphone mute 16 HP 3D DriveGuard 53 HP Assistive Policy 74 HP Client Security 50 HP Fast Charge 37 HP LAN-Wireless Protection 24 HP MAC Address Pass Through 25 HP PC Hardware Diagnostics UEFI downloading 68 starting 68 using 67 HP PC Hardware Diagnostics Windows downloading 66 installing 67 using 66 HP Reco
HP Recovery partition 58 media 59 starting 59 supported discs 57 system 58 USB flash drive 59 using HP Recovery media 57 recovery media creating using HP Cloud Recovery Download Tool 58 creating using HP Recovery Manager 57 creating using Windows tools 56 discs 57 HP Recovery partition 56 USB flash drive 57 using 57 recovery partition, removing 60 regulatory information regulatory label 18 wireless certification labels 18 Remote HP PC Hardware Diagnostics UEFI settings customizing 69 using 69 resources, acc
wireless antennas, identifying 7 wireless button 20 wireless certification label 18 wireless controls button 20 operating system 20 wireless key 20 wireless light 20 wireless light, identifying 14 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 WLAN antennas, identifying 7 WLAN device 18 WLAN label 18 WWAN antennas, identifying 7 WWAN device 20, 21 84 Index
