User Guide

Button lockouts
Holding down the power button or Menu button for ten seconds disables that button. You can re-enable the
button by holding the button down again for ten seconds. The button lockout function is available only when
the monitor is on, an active signal is displayed, and the OSD menu is closed.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information about how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label under the front bezel of the monitor head. You
might need these numbers when contacting HP about the monitor.
16 Chapter 3 Support and troubleshooting