User Guide

Using Disk Defragmenter .................................................................................................................. 52
Using Disk Cleanup ............................................................................................................................ 52
Using HP 3D DriveGuard (select products only) ................................................................................ 53
Identifying HP 3D DriveGuard status .............................................................................. 53
Updating programs and drivers .......................................................................................................................... 53
Cleaning your computer ...................................................................................................................................... 53
Cleaning procedures .......................................................................................................................... 54
Cleaning the display ........................................................................................................ 54
Cleaning the sides or cover ............................................................................................. 54
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 54
Traveling with or shipping your computer .......................................................................................................... 54
9 Backing up, restoring, and recovering ........................................................................................................... 56
Backing up information and creating recovery media ........................................................................................ 56
Using Windows tools ......................................................................................................................... 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 56
Restoring and recovery ........................................................................................................................................ 57
Restoring, resetting, and refreshing using Windows tools .............................................................. 57
Recovering using HP Recovery media ............................................................................................... 57
Changing the computer boot order ................................................................................................... 57
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
11 Using HP PC Hardware Diagnostics .............................................................................................................. 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
x