User's Manual
Table Of Contents
- Printer parts
- Load media and paper basics
- Connect your printer
- Printer management tools
- Manage cartridges
- Copy, Scan, and Mobile Fax
- Web Services
- Solve a problem
- Get help from the HP Smart app
- Get help in this guide
- Understand printer reports
- Solve problems using Web Services
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- HP Company notices
- Specifications
- Regulatory notices
- Regulatory model number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Declaration of conformity
- Regulatory wireless statements
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- European Union Commission Regulation 1275/2008
- Paper
- Plastics
- Safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users
- Chemical substances
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (Ukraine)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- EPEAT
- SEPA Ecolabel User Information (China)
- China Energy Label for Printer, Fax and Copier
- Battery disposal in Taiwan
- European Union Battery Directive
- Battery notice for Brazil
- California Perchlorate Material Notice
- Waste disposal for Brazil
- Index
The cartridge access door is open
● Close the cartridge access door to begin printing.
Cartridges alignment fails
● If the alignment process fails, make sure you have loaded unused, plain white paper into the paper tray.
If you have colored paper loaded in the paper tray when you align the ink cartridges, the alignment fails.
● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
▲ Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 108.
Printer warning or error status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following
for additional assistance if needed.
●
Wireless connection errors
●
Paper error status
●
Ink error status
●
Error Codes on control panel
98 Chapter 9 Solve a problem ENWW