Maintenance and Service Guide

Processor not executing code ...................................................................................... 132
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 132
Memory module error ................................................................................................... 132
Graphics Controller Error (No Controller) ..................................................................... 133
Failure - System Board Error ........................................................................................ 133
Intel Trusted Execution Technology (TXT) Error .......................................................... 133
Sure Start unable to nd valid BIOS Boot Block image ................................................ 133
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 134
POST Error Messages and User Actions .......................................................................................... 134
Routine Maintenance for Performance Improvement .................................................................... 136
Common Blue Screen Error Messages ............................................................................................ 136
Error message list ......................................................................................................... 136
Bug check symbolic names ........................................................................................... 136
Microsoft general troubleshooting of Windows bug check codes ............................... 137
Use Windows Debugging Tool ......................................................................................................... 137
Windows Software Development Kit (SDK) .................................................................. 138
Display Issue: Pixel Anomalies ........................................................................................................ 142
Cable management ......................................................................................................................... 143
Connector types .............................................................................................................................. 144
8 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 147
Using Computer Setup ....................................................................................................................................... 147
Starting Computer Setup ................................................................................................................ 147
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................ 147
Navigating and selecting in Computer Setup ................................................................................. 147
Restoring factory settings in Computer Setup ............................................................................... 148
Updating the BIOS ........................................................................................................................... 148
Determining the BIOS version ...................................................................................... 148
Downloading a BIOS update ......................................................................................... 149
Changing the boot order using the f9 prompt ................................................................................ 150
TPM BIOS settings (select products only) ......................................................................................................... 150
Using HP Sure Start (select products only) ....................................................................................................... 150
9 Backing up, restoring, and recovering ......................................................................................................... 151
Using Windows tools ......................................................................................................................................... 151
Creating HP Recovery media (select products only) ......................................................................................... 151
Using HP Recovery Manager to create recovery media .................................................................. 152
Before you begin ........................................................................................................... 152
Creating the recovery media ........................................................................................ 152
Using the HP Cloud Recovery Download Tool to create recovery media ........................................ 153
Restoring and recovery ..................................................................................................................................... 153
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