Maintenance and Service Guide

Restoring, resetting, and refreshing using Windows tools ............................................................ 153
Restoring using HP Recovery Manager and the HP Recovery partition ......................................... 153
Recovering using HP Recovery Manager ........................................................................................ 153
Recovering using the HP Recovery partition (select products only) .............................................. 154
Recovering using HP Recovery media ............................................................................................. 154
Changing the computer boot order ................................................................................................ 155
Removing the HP Recovery partition (select products only) .......................................................... 155
10 Using HP PC Hardware Diagnostics ............................................................................................................ 157
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 157
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 157
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 158
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 158
Installing HP PC Hardware Diagnostics Windows ........................................................................... 158
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 158
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 159
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 159
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 159
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 159
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 160
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 160
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 160
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 160
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 160
11 Specications .......................................................................................................................................... 163
Computer specications .................................................................................................................................... 163
39.6-cm (15.6-in) display specications .......................................................................................................... 164
Hard drive specications ................................................................................................................................... 165
12 Power cord set requirements .................................................................................................................... 167
Requirements for all countries .......................................................................................................................... 167
Requirements for specic countries and regions ............................................................................................. 168
13 Statement of memory volatility ................................................................................................................ 171
Nonvolatile memory usage ............................................................................................................................... 173
Questions and answers ..................................................................................................................................... 175
Using HP Sure Start (select models only) .......................................................................................................... 176
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