Datasheet

Warranty
WarrantyWarranty
Warranty The warranty for this device is 3 years parts only.
Pre-Failure Warranty
Pre-Failure WarrantyPre-Failure Warranty
Pre-Failure Warranty : Drives attached to the Smart Array Controller and monitored under Insight
Manager are supported by a Pre-Failure (replacement) Warranty. For complete details, consult the HP
Support Center or refer to your HP Server Documentation.
Software Product Services
Software Product ServicesSoftware Product Services
Software Product Services Standalone telephone support
Rights to new license version
Media and documentation updates
Hardware Product
Hardware ProductHardware Product
Hardware Product
Services
ServicesServices
Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response
ResponseResponse
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage
CoverageCoverage
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration
DurationDuration
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Warranty upgrade options can come in the form of Care Packs, which are sold at the HP System level
this product attaches too.
HP Care Pack Information
HP Care Pack InformationHP Care Pack Information
HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage. Care Packs for this option is sold at the system level this option attaches
too.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user customer).
Proof of purchase may be required.
HP Care Pack services are prepaid.
NOTE:
NOTE:NOTE:
NOTE: For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL: http://www.hp.com/hps/carepack/
QuickSpecs
HP Smart Array P712m Controller
HP Smart Array P712m ControllerHP Smart Array P712m Controller
HP Smart Array P712m Controller
Service and Support, HP Care Pack, and Warranty Information
DA - 13296 North America — Version 11 — September 26, 2011 Page 7