Datasheet

Hardware Product
Hardware ProductHardware Product
Hardware Product
Services
ServicesServices
Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
Migration service consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URLs listed below:
http://www.hp.com/hps/storage/ns_nas.html
HP offers a portfolio of services ranging from Storage Design and Architecture that provides a complete
multi-site design and implementation, to various levels of on-going maintenance support. Additionally
the basic warranty service can be enhanced and/or HP Installation services can be purchased.
Our Proactive 24 annuity service (with the SAN Module) allows continuous SAN/NAS growth by ensuring
that your entire SAN/NAS is safely kept updated with analysis and recommendations on relevant,
ongoing firmware (FW) changes and it ensures rapid resolution of complex SAN/NAS issues.
Our SAN Solution Service is a one-time review of your entire SAN/NAS and all the components
(applications, HBAs, switches and FW, arrays etc) to ensure that all components are at tested, HP
Certified levels. The HP SAN Design/Architecture Service provides as broad and as deep a review and
recommendation as needed of how your SAN/NAS environment can be designed and implemented to
meet your business storage needs.
The on-going support offerings include various response times (4 hour same day, next day, etc) as well
as coverage periods (Monday - Friday, 24x7, 1 yr, 3 yr, etc). These services are available for both
hardware and software to ensure all customer support needs are met and can be purchased from either
value or volume channels.
Finally HP offers an optional migration service to assist the customer in moving to the newest product
release. This may be in the form of a defined kit and service, or may alternatively be performed on a
time & material basis.
HP Services allows the customer to leverage HP's experience in selecting and configuring the most widely
used security features, and provides an environment that is immediately more available due to increased
change control and significantly improved data security.
For more information on these and other service options, please contact any of our worldwide sales
offices or visit our Web site at: http://www.hp.com/hps/storage/ns_nas.html
Installation Services
Installation ServicesInstallation Services
Installation Services The service deployment activities will include:
Unpacking the product, performing initial inspection, and setting up product hardware and power
connectivity
Connecting Customer-provided cables
Setting the network address and setting appropriate domain variables in the NAS operating system
Configuring the storage by creating a file share
Configuring user mapping to make the share available for access
Creating a sample file data copy or Snapshot
QuickSpecs
HP ProLiant DL380 G5 Storage Server
HP ProLiant DL380 G5 Storage ServerHP ProLiant DL380 G5 Storage Server
HP ProLiant DL380 G5 Storage Server
Service and Support, HP Care Pack, and Warranty Information
DA - 12559 EMEA — Version 20 — November 17, 2008 Page 21