Setup guide

What to do when a password is rejected
Passwords can be rejected for the following reasons:
●
A user is using an IME that is not supported. This is a common issue with double-byte
languages (Korean, Japanese, Chinese). To resolve this issue:
1. Click Start, click Control Panel, and then click Regional and Language Options.
2. Click the Keyboard and Languages tab, and then follow the on-screen instructions.
3. On the Settings tab, click the Add button to add a supported keyboard (add U.S.
keyboards under Chinese Input Language).
4. Set the supported keyboard for default input.
5. Restart HP ProtectTools, and then enter the password again.
● A user is using a character that is not supported. To resolve this issue:
1. Change the Windows password so that it uses only supported characters. Unsupported
characters are listed in
Special key handling on page 111.
2. Run the Security Manager Setup Wizard again, and then enter the new Windows
password.
What to do when a password is rejected 113