User's Manual

4 Replacing array components
Customer self repair
Table 18 (page 71) and Table 19 (page 72) identify hardware components that are customer
replaceable. Using WEBES, ISEE or other diagnostic tools, a support specialist will work with you
to diagnose and assess whether a replacement component is required to address a system problem.
The specialist will also help you determine whether you can perform the replacement.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully.
CAUTION: Removing a component significantly changes the air flow within the enclosure. All
components must be installed for the enclosure to cool properly. If a component fails, leave it in
place in the enclosure until a new component is available to install.
Component replacement videos
To assist you in replacing components, videos of the procedures have been produced. To view
the videos, go to the following website and navigate to your product:
http://www.hp.com/go/sml
Verifying component failure
• Consult HP technical support to verify that the hardware component has failed and that you
are authorized to replace it yourself.
• Additional hardware failures can complicate component replacement. Check HP P6000
Command View and/or the HP fault monitoring software as follows to detect any additional
hardware problems:
◦ When you have confirmed that a component replacement is required, you may want to
clear the Real Time Monitoring view. This makes it easier to identify additional hardware
problems that may occur while waiting for the replacement part.
◦ Before installing the replacement part, check the Real Time Monitoring view for any new
hardware problems. If additional hardware problems have occurred, contact HP support
before replacing the component.
◦ See the System Event Analyzer online help for additional information.
Identifying the spare part
Parts have a nine-character spare part number on their label. See Figure 26 (page 71). For some
spare parts, the part number is available in HP P6000 Command View. Alternatively, the HP call
center will assist in identifying the correct spare part number.
70 Replacing array components