LASERJET PRO 400 MFP User Guide M425
HP LaserJet Pro 400 MFP M425 Series User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.
Table of contents 1 Product introduction ......................................................................................................... 1 Product views .......................................................................................................................... 2 Product front view ..................................................................................................... 2 Product back view ..................................................................................
Use a printing shortcut (Windows) ............................................................................. 26 Create a printing shortcut (Windows) ........................................................................ 27 Automatically print on both sides with Windows ......................................................... 29 Manually print on both sides with Windows ............................................................... 30 Print multiple pages per sheet with Windows .......................
Copy on both sides (duplex) .................................................................................................... 58 Reduce or enlarge a copy ....................................................................................................... 59 Copy identification cards ........................................................................................................ 60 Optimize copy quality ............................................................................................
Set the dial tone detection ........................................................................................ 82 Tone dial or pulse dial .............................................................................. 83 Set autoredial and the time between redials ............................................................... 83 Set light/dark and resolution .................................................................................... 84 Set the default light/dark (contrast) setting ...........
Send a fax combining an electronic and paper document .......................................... 101 Use access codes, credit cards, or calling cards ....................................................... 101 Send faxes internationally ....................................................................... 101 Print a fax ............................................................................................................ 102 Reprint a fax ............................................................
The fax has a dedicated phone line ........................................... 121 An answering machine is connected to the product ..................... 121 A telephone handset is connected to the product ......................... 122 The Answer Mode setting is set to the Manual setting ................... 122 Voice mail is available on the fax line ........................................ 122 The product is connected to a DSL phone service ........................
Economy settings ................................................................................................................. 141 Print with EconoMode ............................................................................................ 141 Set the sleep delay ................................................................................................ 141 Set the Auto Power Down delay ..............................................................................
79 Service error ..................................................................................... 159 Black cartridge low ................................................................................ 160 Black cartridge very low ......................................................................... 160 Cleaning ............................................................................................... 160 Device error, press OK .................................................................
Check the paper type setting (Mac OS X) ................................................................. 177 Check toner cartridge status ................................................................................... 178 Print the supplies status page ................................................................... 178 Check the supplies status ......................................................................... 178 Print a cleaning page ........................................................
The product does not print ...................................................................................... 197 The product prints slowly ........................................................................................ 198 Solve walk-up USB printing problems ...................................................................................... 199 The USB Flash Drive menu does not open when you insert the USB accessory ...............
Remove software (Mac OS X) ................................................................................................ 213 9 Supplies and accessories .............................................................................................. 215 Order parts, accessories, and supplies ................................................................................... 216 HP policy on non-HP supplies ................................................................................................
xiv ENWW
1 ENWW Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer 1
Product views Product front view 2 1 Document feeder 2 Dual-head scanner 3 Output bin 4 Walk-up USB port 5 Power button 6 Tray 2 7 Tray 1 8 Front door release button 9 Color touchscreen control panel Chapter 1 Product introduction ENWW
Product back view 1 Rear jam-access door latch 2 Straight-through paper path door 3 Hi-Speed USB 2.0 port 4 Network port 5 Fax and telephone ports 6 Power connection 7 Slot for a cable-type security lock Serial number and model number location The serial number and product model number label is on the back of the product.
Control panel layout 1 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network (HP LaserJet Pro 400 MFP M425dw only).
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.
Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server. From the Reports menu, you can print several informative pages about the product. 6 1.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
8 Chapter 1 Product introduction ENWW
2 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays 9
Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500sheet Tray 3 Duplexer Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.1 x 5.
Table 2-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional 500sheet Tray 3 Duplexer Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm425series.
Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray.
3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. 14 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. 16 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
18 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray. 6. Slide the tray into the product.
3 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Walk-up USB printing 19
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
ENWW ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Supported printer drivers (Windows) 21
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
ENWW 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 28 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Automatically print on both sides with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. NOTE: If the product is a duplex model and only manual duplex appears, either the duplex unit is not installed correctly in the Device Settings tab of the Printer Properties dialog box, or the media type is not supported by the duplex unit. Manually print on both sides with Windows NOTE: This product includes an automatic two-sided printing feature.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 32 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. 36 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and then click the Settings button to select the necessary settings for the front cover, other pages, and back cover.
Scale a document to fit page size (Windows) 38 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
40 4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use printer-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2.
4. Select the Manual Duplex drop-down item. 5. Click the Manual Duplex check box, and then select a binding option. 6. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 7. Go to the product, and remove any blank paper that is in Tray 1. 8. Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the product. 9.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the page orientation (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3.
3. Open the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list. 5. Click the Print button. Create a booklet (Mac OS X) 44 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output as Booklet box, and select a binding option. 7.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load paper into the trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
48 4. Click the Watermark checkbox. 5. Beneath the check box, use the drop-down lists to set the various watermark elements. 6. Click the Print button.
Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage. ENWW 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network, or be connected through a wireless direct connection.
Walk-up USB printing 52 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
4 ENWW Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Copy identification cards ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Copy in draft mode ● Set the paper size and type for copying on special paper ● Set new default copy settings ● Restore copy default settings 53
Make a single copy 54 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start copying.
Make multiple copies ENWW 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 5. Touch the Start Copy button to start copying.
Copy a multiple-page original 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper. 56 2. Adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start copying.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying.
Copy on both sides (duplex) 58 1. Load the first page of the document onto the scanner glass, or load the whole document into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Two-Sided button. 4. Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2Sided option. 5. Touch the Start Copy button to start copying.
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 60 1. Load the document onto the rear-left corner of the scanner glass. 2. From the Home screen on the product control panel, touch the Copy button. 3.
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Adjust the lightness or darkness for copies 62 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Start Copy button to start copying.
Copy in draft mode Using draft mode can use less toner and decrease the cost per page. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. 1. Load the document onto the scanner glass or into the document feeder. 2.
Set the paper size and type for copying on special paper 64 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Start Copy button to start copying.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. 66 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
5 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software 67
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 2. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 3. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button. To use presets optimized for pictures or text documents, select a preset from the Scanning Presets pop-up menu.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
Set up scan to network folder and scan to email features These scan features are not available until you use the HP Embedded Web Server to configure them. The following instructions describe setting up the scan settings. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser.
Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to E-mail item. 4.
Scan by using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
6 ENWW Fax ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and header ● Use special characters in fax headers ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ● Solve fax problems 75
Connect fax to a telephone line ▲ Connect the telephone cable to the line port wall. on the product and to the telephone jack on the The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.
Configure the fax time, date, and header Use the control panel To use the control panel to set the date, time, and header, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Time/Date button. 5. Select the 12-hour clock or 24-hour clock. 6. Use the keypad to enter the current time, and then touch the OK button. 7. Select the date format. 8.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button to create a speed dial entry. 5. Touch an unassigned number from the list. 6.
1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion. Create and edit speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3.
6. Use the keypad to enter a name for the entry, and then touch the OK button. 7. Use the keypad to enter the fax number for the entry, and then touch the OK button. Delete speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6.
ENWW 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion.
Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone button, and then touch the On button. button. Tone dial or pulse dial Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone.
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-communication-error option If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Set the default resolution setting 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. button. Set billing codes If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The product increases the billing code count for each sent fax page.
86 3. Touch the Fax Reports button. 4. Scroll to and touch the Print Billing Report button.
Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.
Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation.
Type of telephone line Recommended rings-to-answer setting Shared line (receiving both fax and voice calls) with only an attached telephone Five rings or more. Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail Two rings more than the answering machine or computer voicemail. To set or change the number of rings-to-answer, use the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu.
Set notification for new fax received to computer Use the HP Digital Fax Setup Wizard software to set up this feature. To start the software program, from the Windows Start menu, navigate to the program group for this product, and then click the Digital Fax Setup Wizard item. Use the software to set up alerts for digital fax jobs.
Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen on the product control panel, touch the Setup 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you want to adjust, and then touch one of the options. Repeat this step for each volume setting. button. Set stamp-received faxes The product prints the sender identification information at the top of each received fax.
Set fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine). 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options button. 4. Touch the Polling Receive button. 5. Use the keypad to enter the number of the fax machine that you want to poll, and then touch the OK button.
Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
3. Touch the Fax Service menu. 4. Touch the Clear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.
Use fax on a VoIP service Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.
Fax from the flatbed scanner 96 1. Place the document face-down on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Use the keypad to type the fax number. 4. Touch the Start Fax button. 5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page.
Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3.
Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product.
Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the product name, and then click Send fax. The fax software opens. 3. Enter the fax number of one or more recipients. 4. Load the document in the document feeder. 5. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word ENWW 1.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to type the fax number. Touch the OK button.
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off. Turn on the Allow Fax Reprint feature 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. Touch the Print Duplex button. 5. Touch the On button. button.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. 6. 106 Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button. NOTE: This procedure prints a report for the last fax job, successful or not.
3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Control panel message Description Recommended action Fax is busy. The fax line to which you were sending a fax was busy. The product has canceled sending the fax. Call the recipient to ensure that the fax machine is on and ready. Canceled send. Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Control panel message Description Recommended action Fax receive error. An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button.
Control panel message Description Recommended action Fax Send error. An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.
Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Control panel message Description Recommended action No fax answer. The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
● Unable to use group dials ● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error. message appears ● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call.
● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. ● Unplug the telephone cord from both the product and the wall and replug the cord. ● Make sure that you are using the telephone cord that came with the product. ● Plug the product phone cord into a jack for another phone line. ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen on the product control panel, touch the Setup b.
● ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. button. If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box. Document feeder paper jam ● Verify that the paper meets product size requirements.
The control panel displays a Ready message with no attempt to send the fax ● Check the fax activity log for errors. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu. d. Select the Print Log Now option. ● If a phone is connected to the product, make sure that the phone is hung up. ● Disconnect all other lines between the fax and the product. ● Connect the product directly into the wall telephone jack and resend the fax.
Product is password protected If a network administrator has set a product password, then you must obtain the password in order to use the product fax features. Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. ● If you do not know the password for the product, contact your system administrator.
Receive a recorded error message from the phone company when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Automatic setting. button. An answering machine is connected to the product ● Set the Answer Mode option to the TAM setting and plug the answering machine into the “telephone” port. a.
c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Fax/Tel setting. A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting. 1. From the Home screen on the product control panel, touch the Setup 2. Open the Fax Setup menu. 3. Open the Basic Setup menu. 4. Open the Answer Mode menu. 5. Select the Automatic setting. button.
The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective. The product uses a fax over IP or VoIP phone service ● ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting.
The Communication error. message appears ● Ask the sender to send the fax again or send at a later time when line conditions have improved. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting. ● a.
● ● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. button. Cancel all fax jobs or clear the faxes from memory. The Fax is busy. message appears ● The product cannot receive a fax while attempting to send one.
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not being used for a voice call when faxing.
● Increase the Fax Speed setting. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting.
7 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions ● Memory ● Update the firmware 129
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services 2. Touch the Enable Web Services button. button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.
Configure IP network settings View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the IP address into the address line of a Web browser. NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3.
4. On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: Completing the other fields on this page is optional. 5. 134 Click the Apply button to save the changes.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature. Networking tab Provides the ability to change network settings from your computer.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Print when a toner cartridge is at estimated end of life Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.
Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it.
Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cartridge door, and then remove the toner cartridge. 2. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling.
3. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling. 5.
Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM 1.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware updates.
150 Chapter 7 Manage and maintain ENWW
8 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Solve copy quality problems ● Solve scan quality problems ● Solve scan to email problems ● Solve scan to network folder problems ● Solve fax quality problems ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Sol
Solve problems checklist Follow these steps when trying to solve a problem with the product.
4. ● Make sure the network router, hub, or switch is turned on and that it is working correctly. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
Step 9: Try sending a print job from a computer 1. Try printing the job from another computer that has the product software installed. 2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the software, selecting the connection type that you are using. 3. If the print quality is unacceptable, verify that the print settings are correct for the media that you are using.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. The procedure then automatically restarts the product. 1.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message button to cancel the job. With by pressing the OK button to resume or by pressing the Cancel certain warnings, the job might not complete or the print quality might be affected.
51.XX Error Description The product has experienced an internal hardware error. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the message persists, contact HP support. 54.XX Error Description The product has experienced an error with one of the internal sensors.
Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 59.X Error Description The product has experienced a problem with one of the motors.
If the message persists, contact HP support. Black cartridge low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement toner cartridge on hand. Black cartridge very low Description The toner cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never.
Door open Description The product front door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP toner cartridge was installed. Recommended action No action necessary. Incompatible black Description You have installed a toner cartridge that is intended for use in a different HP product model. The product might not function correctly with this toner cartridge installed. Recommended action Install the correct toner cartridge for this product.
Jam in Tray 1, Clear jam and then press OK Description The product has detected a jam. Recommended action Clear the jam from the tray, and then press OK. If the message persists, contact HP support. Load Tray 1 , Press OK to use available media Description The tray is not configured for the paper type and size that the print job is requesting. Recommended action Load the correct paper into Tray 1. Or press the OK button to use the paper currently in the tray.
Manual Duplex Load Tray 1, Press OK Description The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side. Recommended action Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press the OK button. Manual feed , Press OK to use available media Description The product is set for manual feed mode.
Print failure, press OK. If error repeats, turn off then on. Description The product cannot process the page. Recommended action Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. Rear door open Description The product rear door is open. Recommended action Close the door. Remove shipping material from toner cartridge Description A toner cartridge shipping lock is installed.
Recommended action Load the correct paper into the tray, or configure the tray for the size that you have loaded. Unsupported black cartridge Press [OK] to continue Description The product has detected an installed toner cartridge that was not made by HP. Recommended action Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 5 6 1 Document feeder 2 Output bin 3 Rear door 4 Tray 1 5 Tray 2 6 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Gently pull the jammed paper out.
4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. Clear a jam in Tray 1 NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open the print cartridge door, and then remove the print cartridge.
3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product.
2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer area 1. 174 Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. 176 Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages.
Inspect the toner cartridge for damage 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver. This driver is automatically installed unless you select a different one.
Solve copy quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying. Edge-to-edge copying The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.
1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Solve scan quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the resolution settings The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software. ● Make sure the product is connected to a computer or to a network.
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
Solve fax quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the send-fax resolution setting If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu. button.
Check the error correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Perform a fax diagnostic test From the product control panel, you can run a diagnostic test that provides information about the product fax settings. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus 3. 196 ● System Setup ● Self Diagnostics button. Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. ENWW Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. 198 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm425series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
The file that you want to print is not listed in the USB Flash Drive menu 200 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve direct connection problems If you have connected the product directly to a computer, check the cable. ENWW ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ENWW ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 ENWW a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver i
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list. When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 212 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. ENWW 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
214 Chapter 8 Solve problems ENWW
9 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 215
Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge number Description HP LaserJet toner cartridge CF280A (standard) 80A Black toner cartridge CF280X (extended) 80X Input tray CF284A 500-sheet Tray 3 USB 2.
Index A accessories ordering 215, 216 AirPrint 51 answer mode, setting 87 answering machines, connecting fax settings 88 anticounterfeit supplies 216 applications downloading 132 Apps menu 132 archival-quality printing 49 autoreduction settings, fax 90 B billing codes, fax using 85 bin, output locating 2 bins, output jams, clearing 174 blocking faxes 88 booklets printing (Mac) 44 printing (Windows) 39 busy signals, redialing options 83 C camera, locating 2 canceling faxes 93 print job (Mac) 47 print job (W
DSL faxing 94 duplex printing (double-sided) manual settings (Windows) 30 duplex settings, changing 135 E EconoMode setting 141 economy settings 141 electronic faxes sending 98 email, scanning to resolution settings 187 Embedded Web Server changing network settings 133 changing password 140 changing product name 133 opening 133, 140 enlarging documents copying 59 error messages, control panel 157 error messages, fax 109, 114, 120 error report, fax printing 108 error-correction setting, fax 108 errors softwa
output bin, clearing 174 preventing 166 tracking number of 6 Jetadmin, HP Web 139 L landscape orientation changing (Mac) 43 changing (Windows) 34 lightness copy contrast 62 fax contrast 84 link speed settings 135 loading paper input tray 13 lock product 140 logs, fax error 108 printing all 107 M Mac driver settings 24, 41 HP Utility 138 problems, troubleshooting 210 scanning from TWAINcompliant software 74 managing network 133 media pages per sheet 42 memory deleting faxes 93 reprinting faxes 103 menus, con
print drivers (Mac) changing settings 24 settings 41 print job canceling (Mac) 47 canceling (Windows) 45 print quality improving 177 printer driver (Windows) supported 20 printer drivers (Mac) settings 41 printer drivers (Windows) changing settings 22 printing from USB storage accessories 52 product reports 6 settings (Mac) 41 printing on both sides manual settings (Windows) 30 private receive 91 problem-solving no response 197 slow response 198 protocol settings, fax 108 PS font list 6 pulse-dialing 83 R R
solving walk-up USB printing problems 199 special paper for covers printing (Mac) 43 printing (Windows) 36 speed dials programming 98 speed-dial entries creating 79 deleting 80 editing 79 status Home screen, control panel 4 HP Utility, Mac 138 supplies, printing report 6 storing toner cartridges 145 subnet mask 133 supplies counterfeit 216 low threshold settings 143 non-HP 216 ordering 215, 216 part numbers 216 recycling 145 replacing toner cartridge 146 status, viewing with HP Utility for Mac 138 using whe
222 Index ENWW
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