Service and Maintain

Solving hard drive problems ............................................................................................................................... 64
Solving media card reader problems .................................................................................................................. 66
Solving display problems .................................................................................................................................... 67
Solving audio problems ....................................................................................................................................... 71
Solving printer problems ..................................................................................................................................... 73
Solving keyboard and mouse problems ............................................................................................................. 74
Solving hardware installation problems ............................................................................................................. 75
Solving network problems .................................................................................................................................. 77
Solving memory problems .................................................................................................................................. 81
Solving processor problems ................................................................................................................................ 82
Solving CD-ROM and DVD problems .................................................................................................................... 83
Solving USB flash drive problems ....................................................................................................................... 85
Solving front panel component problems .......................................................................................................... 85
Solving internet access problems ....................................................................................................................... 86
Solving software problems ................................................................................................................................. 87
Contacting customer support ............................................................................................................................. 88
8 HP PC Hardware Diagnostics ......................................................................................................................... 89
Why run HP PC Hardware Diagnostics – UEFI ...................................................................................................... 89
How to access and run HP PC Hardware Diagnostics - UEFI ............................................................................... 89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89
9 Backup and Recovery ................................................................................................................................... 91
Backup and recovery in Windows 8 ..................................................................................................................... 91
Backing up your information ............................................................................................................ 91
Performing a system recovery ......................................................................................................... 92
Using the Windows recovery tools ................................................................................. 92
Using f11 recovery tools ................................................................................................. 93
Using Windows 8 operating system media (purchased separately) ............................. 93
10 POST Error Messages ................................................................................................................................. 94
POST Numeric Codes and Text Messages ........................................................................................................... 94
Interpreting POST diagnostic front panel LEDs ................................................................................................ 100
11 Password Security and Resetting CMOS ..................................................................................................... 103
Establishing a Setup or Power-on password .................................................................................................... 103
Resetting the Setup and Power-on password .................................................................................................. 104
Clearing and resetting the CMOS ....................................................................................................................... 104
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