Specifications

Solving printer problems ....................................................................................................... 169
Solving keyboard and mouse problems .................................................................................. 170
Solving Hardware Installation Problems .................................................................................. 172
Solving Network Problems .................................................................................................... 175
Solving memory problems ..................................................................................................... 178
Solving processor problems ................................................................................................... 180
Solving CD-ROM and DVD problems ...................................................................................... 181
Solving USB flash drive problems ........................................................................................... 183
Solving front panel component problems ................................................................................. 184
Solving Internet access problems ............................................................................................ 184
Solving software problems .................................................................................................... 186
9 POST error messages .................................................................................................... 188
POST numeric codes and text messages .................................................................................. 189
Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 197
10 Password security and resetting CMOS ....................................................................... 201
Resetting the password jumper ............................................................................................... 202
Clearing and resetting the CMOS .......................................................................................... 203
11 HP PC Hardware Diagnostics ...................................................................................... 205
Why run HP PC Hardware Diagnostics ................................................................................... 205
How to access and run HP PC Hardware Diagnostics ............................................................... 205
Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 206
12 System backup and recovery ...................................................................................... 207
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ....................................... 207
Creating recovery media and backups .................................................................... 207
Restoring and recovering using Windows tools ......................................................... 208
Using Reset when the system is not responding .......................................... 208
Recovery using the Windows recovery USB flash drive ............................... 209
Recovery using Windows operating system media (purchased separately) .... 209
Backing up, restoring, and recovering in Windows 7 ............................................................... 210
Creating recovery media ........................................................................................ 210
Creating recovery media using HP Recovery Manager (select models only) ... 211
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 212
Creating recovery discs ............................................................ 212
Backing up your information .................................................................... 213
System Restore ...................................................................................................... 213
System Recovery ................................................................................................... 214
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