User's Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Order supplies, accessories, and parts
- Dynamic security
- Configure the HP toner-cartridge-protection supply settings
- Introduction
- Enable or disable the Cartridge Policy feature
- Use the printer control panel to enable the Cartridge Policy feature
- Use the printer control panel to disable the Cartridge Policy feature
- Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
- Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
- Troubleshoot Cartridge Policy control panel error messages
- Enable or disable the Cartridge Protection feature
- Use the printer control panel to enable the Cartridge Protection feature
- Use the printer control panel to disable the Cartridge Protection feature
- Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
- Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
- Troubleshoot Cartridge Protection control panel error messages
- Replace the toner cartridges
- Replace the imaging drums
- Replace the toner-collection unit
- Replace the staple cartridge (M776zs model only)
- Copy
- Scan
- Set up Scan to Email
- Set up Scan to Network Folder
- Introduction
- Before you begin
- Step one: Access the HP Embedded Web Server (EWS)
- Step two: Set up Scan to Network Folder
- Method one: Use the Scan to Network Folder Wizard
- Method two: Use Scan to Network Folder Setup
- Step one: Begin the configuration
- Step two: Configure the Scan to Network Folder settings
- Step one: Begin the configuration
- Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...
- Dialog two: Folder Settings
- Dialog three: Notification Settings
- Dialog four: Scan Settings
- Dialog five: File Settings
- Dialog six: Summary
- Step three: Complete the configuration
- Set up Scan to SharePoint
- Set up Scan to USB Drive
- Scan to email
- Scan to job storage
- Scan to network folder
- Scan to SharePoint
- Scan to USB drive
- Use HP JetAdvantage business solutions
- Additional scan tasks
- Fax
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Reset factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Paper jam locations
- Auto-navigation for clearing paper jams
- Experiencing frequent or recurring paper jams?
- Clear paper jams in the document feeder - 31.13.yz
- Clear paper jams in Tray 1 (13.A1)
- Clear paper jams in Tray 2 (13.A2)
- Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)
- Clear paper jams in the output bin (13.E1)
- Clear paper jams in the duplex area (13.D3)
- Clear paper jams in the 550-sheet trays (13.A3, 13.A4)
- Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)
- Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7)
- Resolving color print quality problems
- Introduction
- Troubleshoot print quality
- Troubleshoot color quality
- Troubleshoot image defects
- Improve copy image quality
- Improve scan image quality
- Improve fax image quality
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Reduce interference on a wireless network
- Solve fax problems
- Checklist for solving fax problems
- General fax problems
- The fax failed to send
- No fax address book button displays
- Not able to locate the Fax settings in HP Web Jetadmin
- The header is appended to the top of the page when the overlay option is enabled
- A mix of names and numbers is in the recipients box
- A one-page fax prints as two pages
- A document stops in the document feeder in the middle of faxing
- The volume for sounds coming from the fax accessory is too high or too low
- Index
The document feeder jams, skews, or picks up multiple sheets of paper
If the document feeder jams, skews, or picks up multiple sheets of paper, try these solutions.
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
212 Chapter 9 Solve problems ENWW