User's Manual

Check the sender's fax machine ................................................................................................................... 289
Solve wired network problems .......................................................................................................................................... 290
Introduction ...................................................................................................................................................... 290
Poor physical connection ............................................................................................................................... 290
The computer is unable to communicate with the printer ....................................................................... 290
The printer is using incorrect link and duplex settings for the network ................................................. 291
New software programs might be causing compatibility problems ....................................................... 291
The computer or workstation might be set up incorrectly ....................................................................... 291
The printer is disabled, or other network settings are incorrect ............................................................. 291
Solve wireless network problems ..................................................................................................................................... 292
Introduction ...................................................................................................................................................... 292
Wireless connectivity checklist ...................................................................................................................... 292
The printer does not print after the wireless conguration completes .................................................. 293
The printer does not print, and the computer has a third-party rewall installed ............................... 293
The wireless connection does not work after moving the wireless router or printer .......................... 293
Cannot connect more computers to the wireless printer ......................................................................... 294
The wireless printer loses communication when connected to a VPN ................................................... 294
The network does not appear in the wireless networks list .................................................................... 294
The wireless network is not functioning ..................................................................................................... 294
Reduce interference on a wireless network ................................................................................................ 295
Solve fax problems .............................................................................................................................................................. 296
Checklist for solving fax problems ............................................................................................................... 297
What type of phone line are you using? ................................................................................. 297
Are you using a surge-protection device? .............................................................................. 297
Are you using a phone company voice-messaging service or an answering machine? . 298
Does your phone line have a call-waiting feature? ............................................................... 298
Check fax accessory status ....................................................................................................... 298
General fax problems ..................................................................................................................................... 300
The fax failed to send ................................................................................................................ 300
No fax address book button displays ...................................................................................... 300
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 300
The header is appended to the top of the page when the overlay option is enabled ..... 300
A mix of names and numbers is in the recipients box .......................................................... 300
A one-page fax prints as two pages ........................................................................................ 301
A document stops in the document feeder in the middle of faxing ................................... 301
The volume for sounds coming from the fax accessory is too high or too low ............... 301
Index ........................................................................................................................................................................................................... 303
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