Owner's Manual

Support information14
HP support can help you get the most from your computer. You will nd what you need with tools located on
your computer and with information available on the web, by phone, or through your local retailer.
How to get help
Before contacting HP support, it’s important to have the following information handy.
● Model number
● Product number
● Serial number
● Software build number
● Operating system
● Purchase date
Write down your product information for future reference.
The rst four items on the list (model number, product number, serial number, and software build number) can
be viewed by using HP Support Information. Type support in the taskbar search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Don’t forget to register at http://www.hp.com/apac/register.
Where to get help
After you have gathered the required information about your computer, use these resources to nd help.
● Use the Get Help app for help with hardware and software questions. Select the Start button, and then
select the Get Help app.
● Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes:
– Online chat with an HP technician
– Support telephone numbers
54
Chapter 14 Support information