Owner's Manual
Table Of Contents
- Getting started
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Using the camera
- Using audio
- Using video
- Connecting a DisplayPort device using a USB Type-C cable (select products only)
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices by using a VGA cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Using data transfer
- Navigating the screen
- Maintaining your computer
- Securing your computer and information
- Troubleshooting
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Operating specifications
- Electrostatic discharge
- Accessibility
- Support information
- Index
Troubleshooting8
The following tables present some issues you might encounter while installing, starting up, or using your
computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow
the instructions to nd your product.
NOTE: If you have problems using any peripheral devices such as a monitor or a printer with your computer,
see the documentation provided by the product manufacturer for more extensive troubleshooting.
Computer does not start
If your computer does not start, refer to the following table for possible solutions.
Table 8-1 Computer symptoms and solutions
Symptom Possible solution
Error message:
hard drive error
1. Restart the computer.
a. Press ctrl+alt+delete.
b. Select the Power icon, and then select Restart.
– or –
Press and hold the power button on the computer for 10 or more seconds to turn o the computer,
and then press the button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
3. Contact support (regardless of whether Windows started or not).
Computer will not
turn on or start
Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green
power supply light on the computer should be on. If it is not, try a dierent AC outlet. If you are still
having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the
computer.
Test the AC outlet by plugging a dierent electrical device into it.
If possible, remove any outlet lters and stabilizers, and then insert the power plug directly into the AC
outlet.
Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the
computer turns o. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to
the computer, plug the power cord into an AC outlet, and then turn the monitor on. See Monitor (select
products only) on page 33.
Computer is not
responding
1. Press ctrl+alt+delete.
2. Select Task Manager.
3. Select any programs that are not responding, and then select End task.
If closing programs does not resolve the problem, restart the computer.
32 Chapter 8 Troubleshooting