Specifications

A-2
Cisco NAC Appliance - Clean Access Manager Configuration Guide
OL-28003-01
Appendix A Error and Event Log Messages
CAM Event Log Messages
Users Cannot Log In During CAS Fallback Recovery
Failed to add user to the list
During CAS fallback recovery (where the CAS is reconnecting to the CAM), a login dialog appears to
users accessing the Cisco NAC Appliance network via the CAS, but they are unable to authenticate and
login for approximately 2 minutes. (Until CAS fallback recovery completes, users see a “Failed to add
user to the list” error message when attempting to log in.)
For more information on CAS Fallback design and implementation, see the “CAS Fallback Policy”
section of the Cisco NAC Appliance - Clean Access Server Configuration Guide, Release 4.9(x).
CAM Event Log Messages
Table A-1 describes Clean Access Manager event log messages. You can view the even log in the Clean
Access Manager admin console from Monitoring > Event Logs.
Table A-1 Event Log Messages (Sheet 1 of 4)
Message Explanation Severity
<MAC address> added to AP MAC list The access point is successfully added to the
access point list.
Normal configuration log
<MAC address> could not be added to
the AP MAC list
Adding access point to a passthrough list
failed; the Clean Access Server might not be
connected.
Error occurred when trying to
automatically add to
passthrough list
<MAC address> removed from the MAC
list
Access point removed from the list. Normal configuration log
<MAC address> could not be removed
from the AP MAC list
Removing the access point from the
passthrough list failed; the Clean Access
Server might not be connected.
Error occurred when trying to
remove from a passthrough list
<Authentication Server Name> added to
authentication server list
Authentication server is added to the list. Normal configuration log
<Authentication Server Name> is
already configured in authentication
server list
Authentication server being added is already
on the list.
Normal configuration log
Provider name <Authentication Server
Name> is already been used by different
authentication server
Authentication server name already in use;
updating authentication server failed.
Error on authentication server
update
<Authentication Server Name> updated
to authentication server list
Authentication server updated successfully. Normal configuration log
<Authentication Server Name> is not a
valid authentication server
Authentication server update failed; not a
valid authentication server.
Error on authentication server
update
<Authentication Server Name> removed
from the authentication server list
Authentication server removed successfully. Normal configuration log
<User name, MAC, IP> - Logout request IPSec Client user logout request. Normal configuration log
<User name, MAC, IP> - Logout attempt
failed;
User logout failed; Clean Access Server is not
connected.
Error