Specifications

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Cisco NAC Appliance - Clean Access Manager Configuration Guide
OL-28003-01
Chapter 11 Monitoring and Troubleshooting Agent Sessions
Agent Troubleshooting
Option 1 (Cisco Recommended Option)
Create a new Link requirement in the CAM web console to check for KB873333, using the following
steps:
1. Create a rule to check for the presence of KB873333. To create this rule, go to the Rules section of
the web console and click New Rule. Give the rule a name (e.g. “KB873333_Rule”), and for the rule
expression, copy/paste the exact name of the KB873333 check from the list of checks displayed on
that page (the list of available checks appear below the new rule creation section). Save the rule by
clicking “Add Rule.”
2. Download the update executable for KB873333 from Microsoft's website and host it on an available
web server.
3. Create a Link Requirement on Cisco NAC Appliance, and enter the URL from step 2.
4. Create Requirement-Rules for this requirement by selecting the rule you created in step 1.
5. Finally, go to the Role-Requirements section, and associate the Requirement you just created with
the role to which you want this to be applied.
Note On the Requirements page, make sure that the KB873333 requirement is above the Windows Hotfixes
requirement.
Option 2
Uninstall KB894391 from affected machines. After rebooting, go to the Windows Update page again.
Windows Update should now display both the updates. Install KB873333 and KB894391 on the client
machine. Note that this requires administrators to educate users or manually perform this task on the user
machines.