Specifications

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Cisco NAC Appliance - Clean Access Manager Configuration Guide
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Chapter 11 Monitoring and Troubleshooting Agent Sessions
Agent Troubleshooting
AV/AS Rule Troubleshooting
To view administrator reports for the Agent, go to Device Management > Clean Access > Clean Access
Agent > Reports. To view information from the client, right-click the Agent taskbar icon and select
Properties.
When troubleshooting AV/AS Rules, please provide the following information:
1. Version of CAS, CAM, and Agent.
2. Client OS version (e.g. Windows XP SP2)
3. Name and version of AV/AS vendor product.
4. What is failing—AV/AS installation check or AV/AS update checks? What is the error message?
5. What is the current value of the AV/AS def date/version on the failing client machine?
6. What is the corresponding value of the AV/AS def date/version being checked for on the CAM? (See
Device Management > Clean Access > Clean Access Agent > Rules > AV/AS Support Info.)
Cisco NAC Web Agent Status Codes
Table 11-4 shows the status codes passed from the ActiveX or Java Applet downloader used to install
the Cisco NAC Web Agent on the client machine.
Table 11-5 shows the status codes passed from the Cisco NAC Web Agent back to the Cisco NAC
Appliance system during posture assessment and remediation.
Table 11-4 Java Server Page Status Codes from ActiveX Control or Java Downloader Applet
ActiveX/Java Applet Status Code Value/Description
ACTIVEX_FAILURE -1 “unable to launch active-x control”
DL_FAILURE -2 “failed to download the web agent executable”
EXE_FAILURE -3 “there was an error running the web agent”
ACTIVEX_START 0
STATUS_DL_START 1
DL_IN_PROGRESS 2
EXE_IN_PROGRES 3
Table 11-5 Cisco NAC Web Agent Status Codes
Cisco NAC Web Agent Status Code Value
COMPLIANT/SUCCESS 32
NON_COMPLIANT 33
REJECTED_AUP 34
REMEDIATION TIMEOUT 35
GENERAL ERROR 36
TEMPORARY/RESTRICTED ACCESS 37
WEB AGENT ALREADY RUNNING 38