Specifications

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Cisco NAC Appliance - Clean Access Manager Configuration Guide
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Chapter 11 Monitoring and Troubleshooting Agent Sessions
Create Agent Log Files Using the Cisco Log Packager
Users can open any of the .txt files on the client machine using a standard text editor application and
view the report contents. Figure 11-8 shows the contents of a CiscoSupportReportLog.txt file opened
using Microsoft Notepad on the client machine.
Figure 11-8 CiscoSupportReportLog.txt File Contents
NACAgentLogOld.log This is an encrypted log file that contains output from the
previous active Cisco NAC Agent session and is also used to
help debug Cisco NAC Agent issues. This file is created in one
of two ways:
• The “archived” log file from an active Cisco NAC Agent
session that reached its maximum size (configured using
the LogFileSize parameter in the NACAgentCFG.xml
Agent configuration XML file).
• When the system reboots or services are restarted, the
existing NACAgentLogOld.log is erased, the active
NACAgentLogCurrent.log becomes the new
NACAgentLogOld.log, and a new
NACAgentLogCurrent.log is created.
Table 11-1 Cisco Log Packager Files
Agent Log File Name Contents/Description