Specifications

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Cisco NAC Appliance - Clean Access Manager Configuration Guide
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Chapter 11 Monitoring and Troubleshooting Agent Sessions
Create Agent Log Files Using the Cisco Log Packager
Use the CiscoSupprtReport.zip log file to help diagnose and troubleshoot Agent login/operation issues.
Users can send the .zip file to their respective Cisco NAC Appliance system administrator or, if
performing local troubleshooting, extract and view the contents of the various Cisco Log Packager files
on the client machine. For details on the files included in the CiscoSupprtReport.zip log file and their
purpose, see Figure 11-7.
Table 11-1 Cisco Log Packager Files
Agent Log File Name Contents/Description
CiscoSupportReportLog.txt This text file contains client machine system information,
including CPU usage and memory allocation.
ipinfo.log This log file contains network configuration and network
connection status, including client machine IP interface status,
IP statistics, and the client ARP table.
NACAgentLogPlugin.log This user-inaccessible log is one of the modules in the
LogPacker component that calls the NACAgentDiags function
to generate the NACAgentDiagnosticLog.txt log report.
NACAgentDiagnosticsLog.txt This user-inaccessible text file contains diagnostic messages
used to help debug AV issues.
NACAgentDiagsLogMessages.txt This text file contains other regular log messages not used in the
diagnostics output.
NACAgentLogCurrent.log This is an encrypted log file that contains the current Cisco
NAC Agent messages from the active session and is used
primarily to help debug Cisco NAC Agent issues. When the
system reboots or services have been restarted, the existing
NACAgentLogOld.log is erased, the active
NACAgentLogCurrent.log becomes the new
NACAgentLogOld.log, and a new NACAgentLogCurrent.log
is created.
Note You can configure the size of Agent log files using the
LogFileSize parameter in the NACAgentCFG.xml
Agent configuration XML file. If set to 0, no logging
takes place. If set to non-zero, then the log file does not
grow larger than the value (in Megabytes). The default
is 5 MB. When NACAgentLogCurrent.log reaches the
setting value, it is copied to NACAgentLogOld.log and
a new NACAgentLogCurrent.log is created.