Specifications

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Cisco NAC Appliance - Clean Access Manager Configuration Guide
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Chapter 11 Monitoring and Troubleshooting Agent Sessions
Create Agent Log Files Using the Cisco Log Packager
• Click Save, navigate to a directory on your local machine where you want to save the Agent report
file, enter a name for the file, and click Save in the navigation dialog so you can view the report at
a later date.
Limiting the Number of Reports
You can limit the number of reports in the log under Device Management > Clean Access > Clean
Access Agent > Reports > Report Setting. Specify the maximum number of reports as a value between
100 and 200000 (default is 30000).
Agent reports are stored in their own table and are separate from the general Event Logs.
Create Agent Log Files Using the Cisco Log Packager
When users download the Cisco NAC Agent, the installation process also adds the Cisco Log Packager
utility to the client machine in the same relative Program File location as Agent files. The Log Packager
utility compiles and saves a number of different types of Agent logs in a single .zip file (named
CiscoSupportReport.zip) and saves it on the client machine’s desktop, so the user can access the
information easily and forward on to network administrators to help troubleshoot Agent session login
and/or operation issues.
Note In Cisco NAC Appliance Release 4.6(1) and later, the Cisco Log Packager application is only available
for English and Japanese Windows platforms.
To launch the Cisco Log Packager:
Step 1 On the Windows client machine, navigate to Start > Program Files > Cisco > Client Utilities > Cisco Log
Packager (Figure 11-5).
Figure 11-5 Cisco Log Packager