Specifications

CHAPTER
11-1
Cisco NAC Appliance - Clean Access Manager Configuration Guide
OL-28003-01
11
Monitoring and Troubleshooting Agent Sessions
This chapter provides information on compiling and accessing various Cisco NAC Appliance Agent
reports and log files and troubleshooting Agent connection and operation issues:
• Viewing Agent Reports, page 11-1
• Create Agent Log Files Using the Cisco Log Packager, page 11-6
• Manage Certified Devices, page 11-10
• Report Settings, page 11-18
• Online Users list, page 11-28
• Agent Troubleshooting, page 11-36
Viewing Agent Reports
The administrator Agent Reports page (under Device Management > Clean Access > Clean Access
Agent > Reports > Report Viewer) gives you detailed information about user Agent sessions. The
information includes user access attempts and system check results.
Using the Reports page, administrators can log and search Agent reports to facilitate information
gathering and export compiled report data to aid statistical analysis and Agent connection issue
troubleshooting. The Reports page presents Agent report entry information using the following column
headings:
Status—Green or red flag indicates successful or unsuccessful Agent connection
User—The user ID used to establish the session from the client machine
Agent—Specifies the type of Cisco NAC Appliance Agent used to initiate the client session
Type—Specifies whether the report has been generated due to Login posture or Passive Re-assessment
IP—The client machine IP address
MAC—The client machine interface MAC address
OS—The operating system detected on the client machine
Time—The date and time the user attempted to initiate the Agent session
Note Report List entries with a red background indicate clients who failed system checking.