Specifications

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Chapter 10 Cisco NAC Appliance Agents

Mac OS X Cisco NAC Agent

7. After installation, the Cisco NAC Agent login dialog appears. The Agent icon is now available from

the Tool Menu (Figure 10-64). Right-clicking the Agent icon brings up the menu choices:

–

Note If Cisco Clean Access employs a RADIUS server for user authentication and the server

has been configured to authenticate users with additional credentials, the user may be

presented with one or more additional challenge-response dialogs like those described

in RADIUS Challenge-Response Mac OS X Cisco NAC Agent Dialogs, page 10-65.

–

Auto Popup Login Window (enabled by default)

–

About (displays version screen for the Cisco NAC Agent and the Compliance Module)

–

Collect Support Logs (collects logs and support information)

The user can click the Collect Support Logs option to collect the Agent logs and support

information. The collected information is available as a zip file (CiscoSupportReport.zip) on the

desktop of the client machine. While collecting the support logs, if a file with same name is

available on the desktop, the old file is deleted and new file will be created.

If the Agent crashes or hangs, you can run the CCAAgentLogPackager.app to collect the logs.

This file is available in the Applications folder where the Cisco NAC Agent has been installed.

You can double click this file to collect the support information.

Note The Collect Support Logs option is available only for Cisco NAC Appliance,

Release 4.9(1) and later.

–

Quit (exits the Cisco NAC Agent application)

Figure 10-64 Cisco NAC Agent Login Pops Up/Desktop Icon Available from Tool Menu

8. Auto-Upgrade for Already-Installed Agents: When the Mac OS X Agent is already installed,

users are prompted to auto-upgrade at each login, unless you disable upgrade notification. You can

optionally force logout at machine shutdown (default is for users to remain logged in at machine

shutdown). You can configure auto-upgrade to be mandatory or optional. With optional

auto-upgrade and a newer version of the Agent available from the CAM, existing Mac OS X Agent

users will see the following upgrade prompt at login (Figure 10-65).