User guide

EN Troubleshooting tools 219
383 The remote machine has failed to
respond to a fax command from the local
machine because the connection is
interrupted.
-Or-
The remote user has pressed the Stop
key while the reception was in progress.
Reattempt the fax transmission at a
different time when telephone line
conditions have improved
-Or-
Disable ECM.
384 The local machine has attempted a black
JPEG transmission to a machine that
does not support this mode.
Reattempt the fax transmission using a
different mode.
386 The local machine has failed to complete
phase 3 of the initial V.34 handshake
after originating a fax session. This is
usually caused by poor line conditions
although it may be a compatibility issue
with certain machines and/or line
conditions.
1 Reattempt the fax reception at a
different time when telephone line
conditions have improved.
2 Disable V.34 on the local machine
and attempt the transmission using
the V.17 mode.
387 The local machine has failed to
successfully negotiate the initial V.8
handshake with the remote machine
after originating a fax session. Typically,
this will occur when the remote machine
is not fax-capable or has disabled
reception. It may also be a compatibility
issue with certain machines and/or line
conditions.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 Disable V.34 on the local machine
and attempt the transmission using
the V.17 mode.
388 The local machine has originated a fax
session and detected a remote fax
machine but has been unable to detect
any T30 frames. If the machine is in V.17
mode it is likely that the connection has
been interrupted. In V.34 mode, it is also
possible for this error to occur because
of compatibility problems with certain
machines and/or line conditions.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 Disable V.34 on the local machine
and attempt the transmission using
the V.17 mode.
389 The local machine has originated a fax
session and has reattempted V.8
negotiations multiple times without
success.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 Disable V.34 on the local machine
and attempt the transmission using
the V.17 mode.
Table 23. Fax send error codes (continued)
Error code Error condition Solution