User guide

218 Chapter 6 - Troubleshooting EN
344 - 348
349-353 (ECM
error)
354-355
The remote machine has failed to
respond to a fax command from the local
machine because the connection is
interrupted.
-Or-
The remote user has pressed the Stop
key while the reception was in progress
-Or-
Under rare conditions, incompatibility
between the two machines may cause
the remote machine to simply abandon
the call.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 If the fax session was using error
correction, disable ECM.
356 - 361
362-366 (ECM
error)
The remote user has pressed the Stop
key causing the session to be aborted.
-Or-
The remote machine has encountered a
system problem such as no paper or a
paper jam which has inhibited it from
receiving any more pages, and which
has caused it to terminate the session
prematurely.
-Or-
A feature incompatibility has been
encountered by the remote machine
causing it to terminate the session.
1 Configure the remote machine for
document reception by clearing any
paper jams, loading sufficient
paper, and clearing any other
system errors.
2 Configure the local fax machine to
use different configurations; toggle
the ECM state; select a slower
reception speed.
367 - 372
373-377 (ECM
error)
378-379
The remote machine appears to be stuck
“on.”
None.
380 The remote machine has failed to issue a
valid response to a CTC frame. This
occurs during ECM transmission after
multiple retransmissions of erroneous
data.
None; there is a defect in the remote
machine.
381 The remote machine has failed to
respond to a fax command from the local
machine because the connection is
interrupted.
-Or-
The remote user has pressed the Stop
key while the reception was in progress.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 Disable ECM.
382 The remote fax machine has been
“holding off” the local fax machine from
continuing the ongoing transmission
because of a temporary low memory
condition at the remote machine. If this
“hold off” period exceeds a machine's
specific timeout value, the session will be
terminated.
Resend the document as two or more
separate fax transmissions. Wait several
minutes between the end of one
transmission and the start of the next
transmission.
-Or-
Disable ECM.
Table 23. Fax send error codes (continued)
Error code Error condition Solution