User guide

EN Troubleshooting tools 217
319 The local machine has attempted to
initiate a binary file transfer (BFT) but
has detected that the remote machine
does not support this mode of operation.
1 Enable the BFT capability on the
remote machine if it is supported.
2 Retransmit the document as a
normal fax, rather than attempting a
BFT transfer.
320 The local machine is set up to initiate poll
reception with a remote machine, but it
has detected that the remote machine is
not configured to do this. Poll
transmission from a remote machine is
typically configured on a session-by-
session basis.
Confirm that the local user really wants
to attempt a poll reception. If not,
reconfigure the local machine for a
normal fax transmission.
-Or-
Configure the remote machine for poll
transmission. The remote user must load
a document to transmit and then
configure the machine for polling.
321 There was a communication error with
the receiving fax machine caused by
poor telephone line conditions.
Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
322 - 324 Telephone line conditions were too poor
to send a fax.
1 Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
2 If the session fails after transmitting
several pages of a large document,
retransmit the document as several
smaller documents.
325 - 328 (ECM
error)
Telephone line conditions were very
poor.
Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
-Or-
Disable ECM. Errors may still occur, and
may result in a degraded image quality
on the received page. However, the
ability to transmit the entire document will
be improved.
329 - 331 The remote machine has reported that
one or more pages have been received
(non-ECM mode) with excessive errors.
This error does not result in the session
being terminated immediately.
Subsequent page transmission can still
occur and later pages may be received
without error.
Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
-Or-
Select a lower speed for the initial
transmission speed.
332 - 343 There is a defect in the remote fax
machine (the other machine) and there is
no solution except to send or receive to
or from another fax machine.
Table 23. Fax send error codes (continued)
Error code Error condition Solution