User guide

216 Chapter 6 - Troubleshooting EN
Table 23. Fax send error codes
Error code Error condition Solution
300 Fax session has completed without
errors.
None required.
311 The user of the local machine has
pressed the Stop key causing the
session to be prematurely halted before
all pages have been transmitted.
None required.
312 A remote fax device has failed to answer
the call. Specifically fax tones or the fax
handshake from a remote machine has
not been detected. Typically this is
caused by the user calling the wrong
number, the correct number has been
called but the machine has been
configured not to answer, or the remote
machine has temporarily disabled
answering because of a condition such
as lack of paper or a paper jam.
Confirm the remote fax machine is ready
to receive a document and reattempt the
transmission.
313 A busy signal has been detected each
time the local machine has attempted to
call the remote machine.
Reattempt the fax transmission at a later
time when the line is no longer busy.
314 The local machine has attempted to
initiate a remote diagnostic session but
has detected that remote diagnostics are
disabled at the remote machine.
Enable remote diagnostics on the remote
machine.
315 The local machine has attempted to
initiate a remote diagnostic session but
has detected that the remote diagnostic
version supported by the remote
machine is incompatible.
No solution. Remote diagnostics cannot
occur between machines with
incompatible remote versions.
316 The local machine is set up to initiate
document transmission, but it has
detected that the remote machine is not
able to receive a document. This error
should be very rare since normally a
remote machine will not answer if it
cannot receive a document. One of the
few exceptions to this would occur if the
remote machine were configured to poll
transmit a document but were unable to
receive.
Configure the remote machine for
reception. Typically the remote user
configure the remote machine, including
loading paper, clearing jams, and
clearing other system abnormalities.
317 The remote machine cannot support a
fax reception at any speed or modulation
that is supported by the local machine.
None
318 The remote machine cannot support a
fax reception at the page width selected
by the local machine.
None