User guide

EN Troubleshooting tools 213
238
239 (ECM error)
240 (ECM error)
241 (ECM error)
The sending fax machine sent an
unexpected communication.
None. This is a defect in the remote
sending machine.
242 The remote fax machine is attempting to
receive instead of send. Both machines
have attempted to start a reception at the
same time. It is possible to accidentally
initiate a fax reception after dialing on
many machines, if there is no paper in
the machine or if the paper is not
correctly loaded and cannot be sensed
by the appropriate document sensor.
Ensure that a document is ready and
correctly loaded in the transmitting fax
machine and that the remote machine is
attempting to initiate a transmission and
not a reception.
243
244
The user of the remote machine has
pressed that machine's top key causing
the session to be prematurely
terminated.
-Or-
The remote fax machine determined that
there was a feature incompatibility
between the two machines and has
terminated the session. An example
would be when the local machine wanted
to initiate polling, but the remote machine
did not support this mode of operation.
1 Confirm that the remote user is not
inadvertently attempting to poll
transmit from the local machine,
instead of transmitting to the local
machine. This mode of operation
must be specially configured on the
local machine. If poll transmission
from the local machine is the
desired mode of operation confirm
that the local machine has been
configured for this operation.
2 Reconfigure the local fax machine
to use different configuration
settings, toggle the ECM state and/
or select a slower reception speed.
245
246 (ECM error)
The user of the remote machine has
pressed that machine's Stop key causing
the session to be prematurely
terminated.
The local machine has been “holding off”
the remote machine during reception of a
large and/or complex document because
of lack of available memory. This hold off
time has exceeded the timeout (typically
60 seconds) used by the remote
machine and it has terminated the
session.
1 If the document was large, ask the
remote user to retransmit the
document as two or more smaller
documents.
2 Disable ECM and reattempt the fax
reception.
247 - 251 The remote machine appears to be stuck
“on.”
None.
Table 22. Fax receive error codes (continued)
Error code Error definition Solution